Love It! at Stella’s Bridal & Fashions

2nd try and it looked so good on the day of! When I picked it up, they gave recommendations for my seamstress for alterations.

consultant I would be working with would really listen to what it was I was looking for in a wedding gown. She went above and beyond to think of dresses that I may like so I knew I was leaving there with "the one". I was even encouraged to try on my top 3 dresses multiple times until I was sure I had exactly what I wanted. I never once felt overwhelmed by all the options and could not recommend working with them enough!

whites are bad on me. Katie showed me a version of a Justin Alexander dress I really liked on an iPad and said I could get it in white. I questioned her when she showed me the website because it said “ivory”. I asked if she was sure. She said some designers don’t use “white” but this was THIS designer’s white. I only agreed to the sale because she assured me it would be white when I asked for a third time. The sale was misrepresented by Katie. Entire appointment I was stressing that I wanted white, it was not a passing comment. I questioned the whole thing at my pick up appointment with a very young consultant who was sweeping and mopping. I told her it wasn’t white. She said it was dark out and the light was making it look darker. To contact someone the next day. Emailed Dower about everything. Doing due diligence, I consulted a wedding planner and a wedding consultant to get their professional experience and not just have an emotional reaction. Both said the shop should work with me to resolve this in some way: both mentioned a full refund or store credit for another dress). I also went to another shop that sells JAlexander and shopped without disclosing anything about my situation. I explained that I wanted white and they said at this time JAlexander dress didn’t have white options, but the spring collection is coming out with new options. When I asked about white options the manager said if I really wanted white I needed to go with another designer right now and showed me a dress in Diamond white. She said the trend is ivory, but you can still get a white dress. Dower emailed me and said we didn’t need to talk: “Because of this [referencing a March wedding], the only realistic and reliable path forward is to move ahead with the gown you currently have. It is a beautiful dress, and once properly fitted and styled, many brides find that the overall look comes together in a way that feels far more bridal than fabric color alone might suggest. I truly wish there were an alternative solution that could be offered without placing you under further stress or risk so close to your wedding day. My goal at this point is to support you in moving forward confidently and peacefully with the dress you have, rather than encouraging a last-minute change that could create additional anxiety or uncertainty.” According to Dower, she called me to discuss the situation but a call did not come through on my cell. I wrote back again to request a call. I insisted we speak since she didn’t have the correct information and she agreed to a call after sending the dismissive email. Call Thur, Dec 18 2:41pm duration 40mins Dower did not know any facts about my account or timeline: She said my wedding was March so there was not time to fix this She said I had the dress “for more than 2 months” since I picked it up in Oct. I picked up the dress on Nov3 and emailed her about the issue on Nov4. Dower told me on the call at two separate times “We don’t even sell white dresses” and “we don’t have white by any designer”. When I said I wanted white I should have been turned away and not tried on anything if the shop does not sell anything white. Did further research after: designers featured on shop’s website come in white, diamond white, and, new dresses from JAlexander in off-white.

hroughout the process and she was there to answer questions and help out every step of the way. I also worked with Liz to tailor it and she was wonderful to work with. Both my mother and my mother in law got their Mother of the Bride and Groom dresses there and also had experiences similar to myself in terms of selection of dresses and working with the staff. Finally, in addition to their dresses, they also have a great selection of jewelry and veils, both of which I purchased there. Look no further for your big day!