The brief review: Run from this company! Our photographer, Pati B, was inept at photography and Lily and Lime should be renamed Lily and Slime. Over half the photos from our weddin...g are “unavailable”. No explanation and no accountability on anyone’s part. It's been a month of pointless back and forth with them for a resolution. The affordability of Lily and Lime is tempting but as you can find on other websites, reviews will detail either a great experience or a horrible experience. Is your once in a lifetime event worth that risk?
In more detail: Don’t be fooled by what seems to be photography at a reasonable price. I paid for the “upgraded” 8 hours of photography with Lily and Lime, partly so that I could have a choice in the photographer, but also to have enough time for all our photos.I reviewed the available photographers (I was only given about 5 options) and chose Pati B. The site makes it seem like she has 5 stars but I have yet to see an opportunity to rate her individually. Our photographer lacked all attention to detail and was terrible at staging people. During our sunset pictures, she put her second camera behind my husband and I. The lense from that camera is visible in that series of photos…it looks like he has a camera growing out of his leg. During the photos of all the families, the sun was in our eyes so we were squinting. Instead of reframing us or moving locations, she told us to “ just close your eyes, it will look like you blinked”. The worst part is that we are missing over half of our photos. No photos of me walking down the aisle, no first kiss, no announcement as husband and wife or our walk back down the aisle together, none of our entrances into the reception or our first dance. Only half of the photos with my family and ZERO of my husband's family, none of our dinner or dinner guests. These are all photos we posed for. Lily and Lime has apologized regularly as they moved me from one customer service representative to another for over a month now. Pati B ghosted me during all of this. Lily and Lime has offered us overpriced packages as an apology. I declined because I can’t recreate the day and don’t care to have another inept photographer. All along I have asked for a 50% monetary refund which I feel is more than fair. We do have some photos so I am willing to compensate for those. Bottom line, I paid for 8 hours of photography, received less than half of that, and will never be able to look back on irreplaceable moments from our wedding. They are great at communication before your event, but don't expect that same kind of professionalism if you have trouble. You are better off having friends and family take photos.