This venue is absolutely beautiful. Our photos are amazing and all of our guests reported having an incredible time. However, the planning process with this venue was frustrating. ...In the 18 months from booking to wedding day, we went through 3 wedding planners. The first two were great, especially Rose. She was super helpful and always available. I'm not sure what happened, but it definitely makes you wonder about management if the turnover rate is so high. Anyway, with about 4 months until wedding day, Caitlyn took over. From the beginning, we had to repeat some decisions and wants that were already addressed, no big deal. She was difficult to get ahold of. Often times it took 2-3 follow up emails to get a response. Our "4 week details meeting" happened 17 days before our wedding and 3 days before the final payment was due. This was after 3 emails and several phone calls that weren't answered over the course of 5 weeks to even get it scheduled. This was frustrating, as based on our head count, our number of tables was less than originally anticipated and I already made the seating chart, because had I waited, it wouldn't have come in on time. When I made the seating chart, the tables I "took out" were different than the ones they did, which was fine but then we had to re-number the tables so that our parents and bridal party stayed next to us rather than across the room like their previous number would have placed them. I just felt like this situation was an unnecessary stress on me and had we had our 4 week meeting at 4 weeks out, it wouldn't have been an issue. Additionally, in the 2 meetings we had with Caitlyn, she asked if the wedding party could order food and drinks in the lull time after pictures and before ceremony. We said yes and gave her our credit card to charge it. She even asked if there was a limit we wanted to place and people would pay for themselves once we hit it. We said no, charge whatever and this information was in the meeting notes she sent to us afterward, so there should have been no confusion. Turns out on wedding day, she was denying people food/alcohol saying "per the bride", I didn't want them drinking before the ceremony. She wouldn't even let them pay themselves and was reportedly very rude about it. I didn't know anything of it, because I was in the bridal suite getting BRIGHT BLUE GUM out of the train of my dress that got stuck on it downstairs in the wine cellar while taking photos. After the incident, my mom looked around and said there was gum all over that floor. This cut our pictures short and again, caused a huge amount of unnecessary stress. Maggie, the bridal attendant was incredible and managed to get it out with 3 minutes to ceremony time, but there was a moment when we considered cutting my beautiful gown. This is the one thing that was obviously completely unacceptable and the venue didn't apologize once. I don't regret having my wedding here- it is beautiful and our pictures/video are amazing. In the end, everything worked out and the guests had no clue of any issue. The day of girls- Victoria, Ashley and Maggie were all wonderful and I can't thank them enough. Caitlyn, who was supposed to be our planner and go to was just unhelpful and rude throughout the whole process, and knowingly or not, made the planning process more difficult than it needed to be.