We planned our destination May 2018 wedding at Loulu Palm from abroad (UK and New Zealand). Planning a wedding from abroad, we made plans and vendor decisions based on reviews. Ken...ekes was listed as a recommended vendor by many venues and coordinators, however had mixed reviews online. As all couples, we had a budget to work within and felt that Kenekes were worth a chance. As many of the reviews stated, communication via email was not efficient. Emails often went unanswered for a week or two and required multiple follow ups. Communication improved when working with Kristina, however consistently required follow up emails.
We were lucky to visit Oahu in November 2017 where we had a tasting at the restaurant with Keith. The restaurant itself would benefit from some modernizing. The overall feel of the restaurant was overlooked when we tasted the food and met with Keith. The food tasted wonderful and Keith was very friendly and agreeable to our requests to accommodate our guests with specialist dietary needs.
We spent 11 months working with Kenekes communicating and planning our wedding menu for 60 guests; pupus, buffet style with two carving stations, 3 vegan meals, bartending services and wedding cake serving. Unfortunately on our wedding day, despite the months of communication, we were not provided the menu as agreed.
Most importantly no vegan meals were provided leaving some of our guests without anything to eat despite the fact we have paid for their meals.
Pupus were limited, served only in the beginning of cocktail hour. Therefore the family and bridal party did not receive any pupus, as they were in photos immediately following ceremony. The pupus should have been placed on trays and left on cocktail tables if staff were required elsewhere.
Our wedding cake was cut and served to guests. The cake was substantial, three large tiered, designed to feed a minimum of 75 people. With 60 guests at the wedding, there would have been remaining cake. At the end of the evening however the remaining cake box was misplaced at the venue therefore we did not get to enjoy any remaining cake.
The food was adequate on flavor, however we are very disappointed with the overall service provided.