J&J Luxury Transportation

any for her wedding, and they did not disappoint. The bus was roomy and comfortable. Contact was easy and prompt.

The driver for our bridal party was kind, professional, and very accommodating!!

mpany/ driver a day of contact that is not the bride or groom to coordinate around any schedule changes, and give the final go ahead at the end of the night to make sure everyone is onboard.

and our driver, Mohamed, was super nice and helpful. He was on time for the entire day and kept us in the loop the entire time making transportation stress free. Would definitely recommend.

bus took our wedding party to and from the ceremony. They were early for pickup and the drivers were very professional and helpful.

and to the after party. They did everything right, they were on time, the drivers were personable and professional, and the vehicles were clean. It was also very easy to setup the whole day, the staff who worked with me on our schedule were great and the communication was clear and timely. I would recommend J&J transportation to anyone for their wedding day.

ly/on-time, pleasant, and kind. Michael drove me (the bride) to our venue. It was downpouring and Michael spoke simple but sweet, uplifting words to keep me calm. Samuel was our party bus driver. He was kind and filled with good vibes/energy. Both the car and bus were extremely clean. The bus' sound system worked perfect and our cell phones easily connected to the Bluetooth to play music. J&J was professional and classy from the very first phone call. Highly recommend!

, we decided to have a small wedding and they were so helpful and understanding when we needed to downsize. They were always on time and completely accommodating to all of our guests. Our driver was so kind and we would choose them again if we ever needed another transportation company for another event. Any couples planning a wedding, I highly suggest them!!

was just the bride and groom, we had the opportunity to talk with the driver; he was very personable. It was a great way to end our night from the venue! Highly recommend!!

as possible. Our driver was fantastic, incredibly nice and really helped make our day as smooth as could be!

A few months before our wedding we got a call saying the limo we wanted for our wedding was being taken off the lot, but to accommodate us and our contract they upgraded us to a larger limo at no cost to us! It was by far perfect! They listen to you with locations, times, and places! They provide you champagne and water on your ride to your destination! J&J Luxury Transportation was by far the best company we used for Transporting the Bride & Groom and bridal party to our venue! It was a pleasure using you- and we highly recommend them to all couples that need a very elegant lift to their destination!

rived early. We were happy with our choice and do recommend!

bus to take all our guests from hotel to church and then to reception and back to the hotel. Also booked round trip town car to Philadelphia airport and back to the Allentown area. ALL our drivers were professional and arrived with plenty of time to spare. Excellent service!!! We will definitely use them again.

ke it should have been retired years ago. Every bump we went over, it sounded like it was about to fall apart. The lights would flicker and changed colors. Then, when we were on our way to the venue, the bus broke down on the side of the highway. In the rain. They dispatched another bus, saying it would be there in 10 to 15 minutes. The driver got it started again and continued on the highway, going very fast, I assume to make up for lost time. The lights and music were still off, and it was dark and awkward. Then we broke down again, with barely any shoulder to pull off safely. Cars honked at us as they drove by. It was at this point I realized the window next to me had been leaking in the rain, and the left side of my dress and veil were wet. The driver told us 10 to 15 minutes until the other bus arrived. Again. By this time, we had missed our time for pictures and cocktail hour was already underway. Since we had been drinking champagne, not expecting to break down, some members of the party (including me) desperately had to use the bathroom. So two of the bridesmaids and a groomsman were forced to go on the side of the road. Thankfully by this time it was dark. I just held it, wishing the other bus would arrive. Then he got it started again, and kept going. We did not feel safe. We took an exit onto another highway, and immediately broke down again. Thank God we didn't have to stop on the exit, which is a blind curve with no shoulder. At this point I heard the driver say if he tried to start get it going again, he was afraid he would lose his breaks and power steering. WHAT?! Why would you even have tried the last two times?? I want to get to my reception on time, but I'd also like to be alive! Then we were told the other bus was about 10 minutes out. AGAIN. Obviously, we were being fed arbitrary times to keep us quiet. The other bus finally arrived, and we all walked 10 yards or so in the dark, in the rain, in the mud to the other bus. I had to wipe my shoes and feet off with napkins when we got on. And the cherry on top... this other bus was really classy, and in good condition. No loud bumps, no flickers, no stripper pole. So WHY, if this bus was available that day, were we given the half-dead party bus??? We got to the venue in time to do introductions a little late. We missed time for posed pictures, all of cocktail hour, and time to freshen up. Luckily, we are not the type of people to let such a situation ruin a beautiful time in our lives, and we have friends and family who are very good to us. It's the people who love us who saved the day. The driver was a very nice guy. But poor decisions were made. When a wedding party is about to be late for their reception, you look them in the eye and be honest about the situation. You don't lie. And you don't make decisions that may endanger them. The saving grace was that the driver offered to make an extra stop or two at the end of the night to help accommodate us, but considering we paid the rate for a full day's service, that really should have been done anyway. Upon reaching out, we were offered a minuscule refund of one seventh the price we paid, plus $100 off our next rental (as if we would ever use them again). Talking to a brick wall would have been easier. Do not use these people.

most important day of my life. My grandmother is one of the most important people in the entire world to me and due to J&J’s error they had cancelled her trip and never let her know. Due to the large monetary sum the bank flagged it as fraudulent, and denied it. However, it came to light that the reason J&J never let my grandmother know was because when she booked the service over the phone they got her telephone number WRONG! The woman who booked the service had a different number and as my grandmother is older and the “telephone” was her only means of communication she never got their calls. Please believe the woman who booked her service needs over the phone got her credit card number correct, just couldn’t take a phone number down correctly. While human error occurs the company should dignify my concerns with a response and attempt to make the error right. Needless to say my poor grandmother frantically called J&J when no car showed up to transport her to my wedding and eventually they got someone to her but not in time for my wedding. An elderly woman’s last wish to see her only grandchild get married was taken away from her due to this company’s poor communication! Moreover, I have called the company numerous times and emailed the entire team including Denise Cali the owner and I have failed to even get a response. I have requested to be called and demanded they try to make reparations for their error. Not only was my elderly grandmother hysterical, I the bride was left sobbing at my own wedding because of J&J transportation. Although they cannot change what happened they won’t even try to make up for something that resulted as their employees error! I am disgusted by this company and I caution any soon to be bride in using this service. You might just find yourself without important guests and loved ones at your wedding. My fiancé also is employed for a company that commonly uses J&J’s services and he will be speaking with his CEO to change transportation services. Clients beware of this company! Thank you J&J for ruining my wedding day.

n time, but our vehicle was very poorly lit, and we couldn't figure out how to turn the music on. I also requested a white limo and got black. Otherwise, we arrived on time and the champagne was good :)

d late) and just charged my credit card without notice. I followed up with at least 5 phone calls and the issue was never resolved. They said they would call back every time and never did. I would not recommend this service or use them again. As the bride, you should not have to go out to the buses and tell them to leave your property well after the party is over.

t caused him to fluster and end the ride early. Received reports from several of our passengers stating that he might have hit a parked car. This was denied by the driver and company. Company would not issue a full or partial refund despite not completing job. Generally disappointed in services provided and customer service.

edding. They called to make sure everything was confirmed two days before and the driver also texted me to make sure I had his info. The day of the driver arrived early and made sure we were on schedule all day. The bus was in great condition with outlets in the seating and a great sound system. With my wedding being on a Saturday in the middle of the day on 4th of July weekend I was worried about traffic but they didn't skip a beat to make sure we were on time.

coach bus.

driver was super friendly and helped all of us get in and out. She also had a big bus to shuttle the guest and it was a hit! everyone had a great time and enjoyed the wedding. J&J one of the reasons the wedding went so well.

trust them

it customer service qualities. I even spoke directly to the owner who said she would call me back and never did- talk about unreliable. Don't use-save your money. Office is dirty and unorganized with unexperienced kids "working"- no value in customer service.

and even called to reconfirm our reservations a few days before our trip and also the day before our trip our driver personally called to confirm as well. We booked them for 6 hours going from central NJ to NYC and back home. Our driver Daniel was fantastic! He was funny and so so nice. I just wish I had found this company when I was getting married! I will definitely use them again for any future transportation needs!

he restaurant letting people know it was the last shuttle of the night.

trip. I called the office to report the problem on Monday. The employee said I will talk to the driver and will call you on Tuesday. That never happened. I sent an email to the CEO. No response. Hard to believe a company like this has no interest in a customers satisfaction. I'll bet the A/C works in their office and personal cars.

d of the night. The driver for the bridal party seemed nervous and unsure about things from the start, it was raining and thank goodness the groom's father directed him under the church canopy, otherwise I think we would have been walking with umbrellas. Really the only complaint was that we had to give him the address for where we were going for pictures when he should have had that prior and I'm not sure he took the most efficient route as a result. We were going to stop at a covered bridge and he was very nervous about getting there because of the height restrictions but we assured him there was a parking lot and he would not need to drive through the bridge. He was just not confident at all in where he was going and I'm sure the weather made it worse. The guest shuttle was great though, I didn't hear any complaints from guests and the gentleman was very nice and accommodating and even pointed out the sign our florist put out for us when the groom and I got on the last shuttle.

looking for transportation. Our luxury bus was perfect for the wedding party, and had good tunes jumping along the way!!

appy about that. Looking back, its something my husband and I wouldn't have spent the money on. It was a nice thing to have for sure and we enjoyed the ride but we couldn't stop thinking how much money we paid for less than an hour of being in the vehicle. Most of the time, you are paying for them to sit around and wait for you. As far as J&J goes, the service was at the expected level but nothing beyond. I'm not sure our driver even talked to us other than getting us to sign the bill. If I was going to spend the money again, I think I would still use J&J. They definitely have the nicest fleet in the area.

honeymoon! Everything was perfect! Definitely recommend them!

mplaint was with the payment method & policy....and I had called to get several prices with different options we were tossing up and there was no way for them to see who I talked to the first time or previous time I called, which was a pain. Some operators were extremely helpful & others were not. Also no confirmation call & when I called, the notes that finally were made were wrong! But quality was great for the driver's & the vehicles

k to our room after the after party and I must say, it was quite glamorous! We rented it for 12 hours so people could come and go as they needed.

posed to be on time and safe! Great service!

, and knew how to get to all of our destinations. Both the limo and the town car themselves were clean and comfortable. The above and beyond: It started to rain during our reception. The driver for our town car at the end of the night went above and beyond by escorting our guests to their cars under the cover of an umbrella while he waited for us to leave the ceremony.

!!!

ew exactly where to go and was very helpful with us, our flowers, and our snacks for the ride.