Infinity Limousine

adillac Escalade. We spoke with the owner extensively about the importance of the experience my neice would receive. We paid in advance. On the day of prom the driver showed up on time, but in a black Suburban and not the Escalade that we were contracted under. I didn't realize that the driver brought the suburban until hours after he showed up and failed to even mention that he didn't bring the Escalade which he clearly knew after the discovery was made that he was supposed to have brought the Escalade. I called the limo office and spoke to Andy the owner who told me that the Escalade wasn't working and so he sent another vehicle in it's place. We were never notified that there was even an issue with the vehicle we contracted with him. He never communicated any issues with us. I specifically wanted the Escalade not the Suburban. After a lot of back and forth Andy finally stated that he will have the Escalade to the pick up location within the next hour to hour and a half. I asked if the truck would be clean because it would be in a prom parade and needed to be shining. I was told it would be clean. While waiting the driver waited in the house and took a nap while snoring. This is concerning and very unprofessional. When the truck finally showed up it was dirty inside and out. My neice barely made the prom parade . By the time she made it in line she was the 3rd to last vehicle. The crowd had thinned out so much due to the parade essentially being over. The entire time in the parade the driver was constantly on his phone and not paying attention to driving in the parade. My neice was offered warm stale water that could have been in there several trips prior. When you pay $700 for an SUV you expect to have the vehicle clean and a professional driver dressed like he works for a limo service and be provided exceptional chauffeur service which we were not! When I spoke to Andy the Monday after prom and explained my disappointment all I got in return was a promise to return $50 which hasn't happened to date and excuses. I will never go to this company again in the future. Keep this story in mind when thinking of hiring them for your special day. I thought they would be reputable due to their fantastic reviews, but I was wrong!