If you plan to have your wedding here, make sure you have your own wedding planner to take care of all the issues. We spent a lot of time the weekend of my wedding dealing with the... hotel staff because of all the issues we had. Throughout the planning process the wedding coordinator ALWAYS had incorrect information on the paperwork. It would take several emails and phone calls to get it correct. The first issue we ran into the weekend of the wedding was that they didn't set up the correct number of chairs for the reception. I was the one who caught the mistake when checking on the room Friday morning. We had even sent them a document stating how many chairs to put at each table and they couldn't get it right. My chair cover company even questioned the number of chairs, but the hotel insisted they had the correct amount. In addition, they had put out 2 highchairs at the head table and we had NEVER mentioned highchairs in any of our conversations leading up to the wedding.
Make sure you reserve the one tall coat rack at the hotel if you plan to get ready there. If someone else is using it, you are out of luck because there isn't another place to hang your wedding dress in your hotel room.
The next issue with the hotel was that they broke the chuppah my husband and I built together. When I was informed it was broken, the event staff wasn't doing anything to get it fixed. My mother and I had to direct the staff and instruct them on what to do to get it ready for the ceremony, which was only a few hours away. Once we had informed them what to do, the workers did get it fixed and it was ready for the ceremony.
We encountered more issues in the reception. The orchid centerpieces, which were part of the wedding package at the Hyatt, were the wrong color. When I mentioned this to the wedding coordinator she insisted that I had ordered the wrong color. I have emails and pictures that prove that the wrong color was provided. The worst part was that she didn't even apologize. In addition, the entree that was served at the reception was different than what we had picked at the tasting.
We picked the Hyatt because of the modern look of the hotel and ballroom. If you are looking for a modern hotel the Hyatt is right for you, but be prepared for poor service. My family and bridal party spent way too much time dealing with issues when we should have been celebrating.