House of JonLei Atelier

dresses as well this takes the cake. They do not know how to take a proper measurement. I got measured theyinitially told me I hid a size 18 well for a dress. I am in no way shape or form a size 18 dress, am I the skinniest in the world no but my previous bridal the biggest size I ever got was a 12-14. Which I expected with this. We try on a few dresses and find one I like and take the measurements. Go to check out-was told "oh hunni with the measurements you're a size 18 and due to that we must up charge you for that". So basically telling me you got to pay more because your fat. So I insisted to get a size down because I'm paying for it it's not their money, was told no and made to get the bigger size. Flash forward to yesterday when we went as a group to try on dresses. First of all they were rude as soon as we get in the door, no welcome no offer of excited you chose us- instead we were told the reservation was messed up and we needed to be very quick since they had another party coming in. Mistake #1 in customer service. We are there for a service, a BRIDE CHOSE YOU to take care of her bridesmaids on the biggest day of her life. We get to trying on, so these dresses weren't cheap they we're making a good penny off of us-- 1 yes I said ONE DRESS OUT OF TEN FIT. And not the expected alterations like a hem or slight adjustment, were talking having to re-create 10 dresses to look how we need to look. They ordered a 12yo a women's size 8 so figure it out on your own how that went. To my personal experience I hated this place,I don't use that word much. They were the most unapologetic Unaccommodating staff I even think we worked with the owner/manager and she didn't even seem to give two shits that we were unhappy. I tried my dress on last and it was huge. When I knew from the beginning didn't need this size. We expressed our frustration and were told over/over again it was not their problem and they were not going to offer any type of "I'm sorry even if there is not much we can do I apologize for your frustration and I understand", not a "let me make this right since we messed up your measurements". And their accommodation was wanting to re-take my measurements. When they did,I was told "omg looks like you've lost weight girl". I HAD LOST 4-5 inches IN A TOTAL OF 3months, which is funny considering I just started working out two weeks ago. IF I DID LOSE THAT MUCH I WOULD BE SELLING A WORLDWIDE BOOK ON WEIGHT LOSS AND MAKING A FORTUNE. The whole experience was terrible I mean terrible- they said "oh looks like you should have been a size 12-14". Oh really lady? Ya think- I tried to tell ya that in the beginning. once again no I'm sorry no let me make this right. The bride asked could you at least refund the up charge for the plus size since clearly measured wrong- not even acknowledged.And this is the BRIDE THE MOST IMPORTANT PIECE OF YOUR BUSINESS AND THE PUZZLE. I'm still flabbergasted, if I could I would contact corporate to get this chain shut down because they are terrible. Once all said and done we expressed our frustration once again and were basically told to "get out because we have another party". I mean isn't the first rule of customer service make everyone feel welcome and not rushed- THE CUSTOMER IS ALWAYS RIGHT is not a value this place has.

hing. Your care, concern and cooperation really allowed our shopping to be of much success. I am so blessed we walked into your store and walked out with the right prom dress. Thank you!

My bridesmaids were from out of town and wasn't able to commute back and forth to pick out dresses. GiGi was able to give me some websites for them to look for dresses. She stayed in contact with me on their selections. Once they came to town to try on their dresses they were happy. For the ones that couldn't find dresses due to their body type GiGi was able to show them other selections which complimented their bodies and in the end everyone was happy and looked awesome!!! I would definitely recommend House of JonLei Atelier!

she made me feel so comfortable and made sure that I was happy. I cannot wait for my dress to come in and go back to visit them! If you're looking for your dream dress this is the place to go!!! Thank you everyone!!!

ress on clearance and it being discontinued i got to take the dress home with me (it being the last one ) I cannot wait to go back and do my alterations with this store. I would recommend this store to all and any of my friends !!!!! So incredibly happy. Thank you so much !!!!

u find your perfect dress and then she selects the perfect accessories to go with the dress. Vino worked with the guys on the tuxedos and they ended up looking great. Overall they create a friendly atmosphere and treat you like family. The only drawback was the cost of the alterations. But overall it was a great experience and our entire bridal party looked stunning thanks to them!

nd left me dressless. GiGi calmed me down and went straight to work trying to find me another dress. The whole crew's positive and upbeat attitudes made the dark cloud over me disappear. They also helped me pick out my bridesmaids dresses and a last minute dress for my grandmother. I purchased my flower girl dress elsewhere but they did the alterations and her dress came out as perfect as the other dresses purchased there. They make you feel like a part of the family by the end of the experience. If I had had the room I would've invited them all to our wedding!

a size 10 sample and make it fit a size 2 person. The alterations were what really made this place stand out. They even made the train completely removable so I didn't have to worry about hauling it around all night. I would have never thought of that! But thank goodness they did!