I just had my wedding 12/5/25, the venue itself is beautiful. We flew in from CA to have our wedding there. HOWEVER, we had quite a bit of issues and little to no resolutions. Firs...t off, we got the elite package. As soon as we got to our church, we got our flowers from the vendor that we had to use with that package. My bridal bouquet and bridesmaid bouquets were already welting and dying. Once we got to the venue, I informed Bailey our day of coordinator. I let her know not only myself but the wedding party was disappointed with the quality of our flowers. She was like what do you want me to do in a not friendly matter. I stated I guess there’s not much to do now right. For starters she should’ve contacted the florist and expressed our concerns but she did not care. When she placed my bouquet on the table she stated she removed the 1 dead flower, the whole bouquet was disappointing, my dahlias were already passed their prime. I reached out to the florist after the wedding, to let her know about the flowers, she was more understanding and at least responsive than our day of coordinator.
Second, she ended up leaving and having the banquet captain in charge, who clearly had no idea of anything. When it came to our s’mores station, all the supplies were not out, my mother had to ask them.
During the dancing, some of the heaters were not working or were turning on/off from what I was told. My 95 year old grandmother was near one of the damaged ones and my mother asked if they can switch them or get more. Bailee was apparently rude to my mother about the issue.
When it came to the grand exit, we were being told if we brought bubbles. Initially we were offered sparklers at our initial meetings but then were told they were not doing that so we opted for fiber wands but then changed to bubbles with notice. I let the banquet caption know that we did not bring any bubbles because we were told it was a part of our package. If we would’ve known, we had to supply them, we would’ve.
Our photo booth was not working and as of still none of our guests have received their photos. I reached out via email and still no response.
Overall, it’s a beautiful wedding but their lack of customer service is the reason for the low review. My husband and I felt like after everything was paid for, that they didn’t really care after that because they were already paid.
If we knew we were just going to be treated like this, we would’ve not picked this venue.