Hilton Orlando

smile and everyone knew it was our wedding weekend. The stay was very friendly.

no detail was overlooked. The beauty of the hotel was matched with the beauty of Teresa and Aiden - and all of the Hilton staff - making our special day one big beautiful experience. You ARE the best!

d.

best of the best!

d comfortable, they truly know how to take care of a nervous bride! I highly recommend this location to any bride looking for a unique and absolutely beautiful location for their wedding. you will NOT be disappointed and your guests will talk for months about the great service, food and venue :)

wonderful !!

ly and I had a ton of questions, all of which were answered in a timely and very patient manner! Teresa, Gabby, and Aidan all checked in with me weekly to ensure i didn't need anything. Not only were they funny and sweet, they all made me feel welcomed and appreciated. They left nothing to question. The day of, everything was executed flawlessly. The food was incredible, and our banquet team was on point! The property itself is beautiful, but it's definitely the culture that the team creates to make the experience more magical. I really can't explain how thankful i am to have had such a seamless experience at the hotel. I can't recommend this venue enough!

otel. When we went in for information, the front desk had no information whatsoever - they did not even know when the wedding sales team was available, so they told us to just come by during a weekday during the day because someone should be in. Based on this treatment, we just did not feel that the Hilton Orlando was the place to entrust our special day to. We also stayed at the Hilton Orlando on our honeymoon and the experience was such a nightmare from start to finish that we checked out at 10:30pm on the same day that we had checked in. My husband and I eloped on short notice due to some personal medical issues (we still have our big wedding planned in 2013 :) ). We still wanted to make this wedding a special occasion of course, so we went on to Hotwire (I love Hotwire) and booked a 4.5 star hotel in the International Drive area, which turned out to be the Hilton Orlando. I'll try to be brief because I went on for 3 full single spaced pages with thin margins and 11 point font in my letter to the hotel's General Manager, so there's even more than what's here: 1 - We called the hotel to tell them it was our honeymoon and if they could put us on a high floor, which the front clerk did not see if it was there at all. Room we were given offered a view directly into rows and rows of other people's rooms - who could of course also see right into our room, so the shades had to be closed, which made the view worthless and the room claustrophobic. The pool also looked dirty during the daytime from our vantage point. 2 - On a Saturday night, the beautiful lounge with a grande piano in it was completely shut down and not all their dining options were available. 3 - We went to the poolside grille to have a light meal, but was treated rudely by the waitress who clearly wanted to leave and were given two orders of chicken fingers when we ordered one to split (came to $37 with 2 diet cokes). 4 - Wasted 30+ minutes either on hold or being given incorrect information by staff only to finally find out that the wi-fi was $14.95 and not free as we were first told on the phone. 5 - Room dirty: smudges on windows, splatters of who knows what on bathroom woodwork, dust caked on light fixtures. This is not to mention the cockroach we found in the hallway of the executive level on the 19th floor. 6 - Incredibly rude, condescending manager on duty. He asked us what he could do for us and we told him we would like a room in a different hotel and that perhaps he could help set us up at another Hilton property (there is one less than 5 minutes away). His response to this was that we could stay at their competitor, the Peabody. When that didn't go over well, he offered to send us up champagne to our room (I had told him that I had a medical issue that prevented me from drinking AND we clearly hadn't been drinking up until that point at 10:30pm on a Saturday on our honeymoon). This was the point that we say no thanks and left the hotel. The customer service was so lacking here, that I strongly recommend not using this location for any part of your wedding.

ing and the pictures came out wonderful. The food was amazing and received raving reviews from our guest. The service from start to end was exquisite. If you want a wonderful venue with great service this should be your choice.

The attention to every detail, the beautiful decor, the picturesque pool area and patios, & awesome customer service...the list goes on! We loved having all of our guests stay over with us at the hotel so everything was in the same place and we could focus on spending time together. We also did our rehearsal dinner there, used the spa services, and hung out by the pool together. I highly recommend this venue; you will have an event to remember!

the staff that made our wedding a special one.