About this vendor
Located in the heart of Pittsburgh's Oakland neighborhood, the Hilton Garden Inn Pittsburgh University Place offers it all for an unforgettable celebration. From a casual, laid-back celebration to an elegant, sit-down reception, our highly experienced staff is here to help you plan, step by step, the wedding weekend of your dreams. With over 10 event spaces, the Hilton Garden Inn is sure to accommodate any celebration of any size, from rehearsal dinners to send off brunches and everything in between.
An onsite Glamour Room is favorited by brides and their bridal parties. Pamper yourself for the day in this private room featuring large mirrors, plush soft seating, and individual hair and make-up stations.
Discounted guest rooms are available for groups of 10+ rooms. All include in-room Keurig coffee maker, mini fridge, and microwave as well as complimentary wireless internet.
Amenities + details
Dressing Room
Handicap Accessible
Indoor Event Space
On-Site Accommodations
Reception Area
Wireless Internet
Covered Outdoors Space
Liability Insurance
Outdoor Event Space
Ceremony Types
- Civil Union
- Commitment Ceremony
- Elopement
- Non-Religious Ceremony
- Vow Renewal Ceremony
Settings
- Ballroom
- Restaurant
Venue Service Offerings
- Bar & Drinks
- Cakes & Desserts
- Other Desserts
- Food & Catering
- Service Staff
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Reviews
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1.5
out of 5.02 reviews
My experience with the Hilton Garden Inn-Pittsburgh University Place has been anything but great. It has been frustrating, infuriating, and most of all disappointing. I was suppose...
d to have some of the happiest memories there but instead, I now remember everything that went wrong. Over a month ago I had my wedding at this property and everything that the event coordinator did went wrong. The steaks were raw and half of my family were not served the wedding cake. To this day I have no idea where the $436 cake I bought went. When I spoke to the Helena Kraniou, the event coordinator, she started arguing with me as though I was in the wrong. Stating that it was not possible to give a partial refund since the sides were fine. They also charged my mother in law who was paying for the bartender fee an incorrect amount 20 days after my wedding. If your company is to charge a guest 20 days after they stayed something needs to change. After countless hours spent emailing and on the phone with Helena she tried to say it was my fault, I turned to call the corporate support number in hopes that they would be able to help. They sent me back to her where she continued to argue with me. When I spoke with the general manager of the hotel, Jill Curry, she told me that they would gift me a TWO NIGHT stay in BROOKLYN, NEW YORK that was donated to them worth $300 which is a significant difference compared to how much we paid. We do not have the time to take a trip to Brooklyn, NY nor do we want to. I am extremely frustrated with this entire situation. All I want is the money that we paid for raw steaks to be served, the cake, and the correction of the bartender fee. At Hilton properties there are standards and they did not live up to those. Quality assurance is something you need to take a look at since thus far you are not meeting the needs of your guests. I was not satisfied at all with how your employees treated my family or myself when all we wanted was an explanation and a simple refund on the charges. I advise you to stay away from this hotel if you want your special day to actually be special.
The Hilton is obviously a great hotel. It was very clean, the rooms were large and very nice. But as far as blocking off rooms, they were so difficult to work with. At first I was ...
impressed by how prompt they were when I was setting up the block. Then four months before my wedding, they told me that my block of 10 rooms was full and they only were able to add another 5 rooms. We had told them we were having a larger wedding and would need much more than 15 rooms but that was all we could get for our block. We also set up a conference room the morning after breakfast for gift opening. It took so much back and forth with the Hilton to get this arranged. We were told by their catering that people could not get breakfast in the restaurant upstairs and bring it to the room nor could we bring in an outside caterer. We had to order coffee from the Hilton catering, which was $40/gallon. I'm not sure what happened to their customer service department, but they were not very accommodating, especially considering we had 40 plus rooms of wedding guests end up staying there.
Contact
3454 Forbes Ave, Pittsburgh, PA
Hilton Garden Inn University Place