When we booked Hillcrest, we were very excited about the venue. The events coordinator was very friendly, showed us around, pointed out beautiful areas for photos, and won us over.... Unfortunately, she left Hillcrest a few months before the wedding. The new coordinator was not responsive, constantly had issues with the details, and (most of all) she was not friendly at all. I gave her the benefit of the doubt, thinking that she was overwhelmed with the previous coordinator leaving.
The day of our wedding was incredible, the ceremony was beautiful, and all of our vendors were wonderful (I highly suggest all of them). But again, the new coordinator was very rude. We were supposed to have a golf cart to take us to some of the prettiest spots on the venue, but they did not have one for us. So we went to take photos outside where the previous coordinator had shown us. The new coordinator came out and told us that that area was just for members, and we were not able to get photos taken with our families outside. The coordinator was also very rude to the maid of honor when simple questions were asked. The food was cold when served. We paid them to cut and serve the cake, but very few people got it offered to them. My wife's "throwing" bouquet was lost. We were ensured, very rudely, that they didn't have it. After throwing one of the bridemaid's bouquets, they located the bouquet. No apologies, she just spoke poorly of her staff.
We were very happy, and are both very laid back individuals and able to let things go. But I would strongly advise NOT choosing Hillcrest as your venue. I really can't overemphasize how rudely we were treated.