Hayes Mansion San Jose, Curio Collection by Hilton

or my daughters wedding (120 guests). I have also hosted a large business event at Hayes with a buy out of the hotel that went well. The guests are always amazed at what a beautiful venue this is. We would host another event at Hayes!!

ding needs. They allow outside catering. Venue team works side by side with our outside vendors so setup and transition becomes easy between the events.

they arrived. Additionally, the staff helped set up our rehearsal dinner, putting our ideas to real life! We couldnt have been happier and would recommend this cute spot for anything event or wedding related!

s should seriously reconsider using this venue for reasons summarized here. First, planning was chaotic. We rotated through three different coordinators within a year, each unaware of the previous promises. The first coordinator (later revealed to be a sales rep) promised us a comped room rental for the rehearsal dinner and a waived cake cutting fee. Both were confirmed via email before the contract but later denied. Afterward, the second coordinator apologized, conducted a site tour, and but would not help us to receive the promised waiving of room rental fee and cake cutting fee . Then, the third coordinator apologized profusely and waived the fees based on our email records and tried to adjust for additional miscommunications. We thought things were finally on track. Unfortunately, that was not the case. On our wedding day, we were given the wrong suite, and when we finally received the promised room, the air conditioner was broken. The venue’s temporary solution was a portable AC which was noisy and cumbersome, making it impossible for photos or a relaxed environment. Worse, after the event, the room had an unbearable smell, an issue later admitted by the management as recurring but never disclosed. My guests reported the same smell throughout the lobby. Though Hayes comped us for the room, it didn’t make up for the impact getting ready on the day. Bar and food services were disastrous. Signature drinks served in plastic cups (instead of glass) marred our photos, and Hayes ran out of ingredients for drinks mid-event. Despite a contract to switch to a cash bar when hitting our budget cap, they did not follow this as event Contract items did not popular to the banquet event order. Due to this, they couldn’t use the rented bar outside the ballroom as they did not run the wires for a cash bar (no tapless purchase options). Guests had to find their way to the restaurant bar upstairs—far from ideal. For the wedding meal, staff approached guests as they had no idea what people ordered, even though they were provided with a seating chart with meal selections. This lead to confusion and even rudeness from staff, leaving my guests very upset. Tiramisu, which we’d tasted and approved, was served in 3 different shapes and looks, clearly improvised at the last minute. Additionally, French fries meant for a slider bar never appeared. Afterward, management’s excuse was that desserts and food items can vary in appearance, though they later acknowledged this was unacceptable. When we met with the general manager, we requested they honor the bar agreement, adjust charges for missing fries, and reimburse the unused bar rental fee. Hayes initially waived some bar overages but still charged us tax and service fees, leaving us feeling very nickel and dimed. They also offered us a “free stay” on our anniversary, and when asked to convert this to a monetary discount on this bill, claimed that their rooms have no monetary value. After pressing, we received a reimbursement on the bar overages due to their mismanagement, the fries and bartender fees to comp for us not being able to use the bar we rented. 5.5 weeks post-event, we finally received the reimbursement. If you want to avoid this level of mismanagement and headache on your special day, take your business elsewhere!