Green Bench Flowers

t should have been self-explanatory—every floral element aside from my bouquet was meant to be baby’s breath. Despite this, what was delivered didn’t resemble what I requested. Even the arch, which I specifically circled to show the exact amount of coverage I expected, was not done correctly. The aisle markers, sweetheart table and arch lacked flowers and looked sad. If there was any uncertainty, I would have appreciated being asked for clarification, but no one reached out. Additionally, they lack professionalism and the ability to communicate properly. As a bride, I trusted that the florist understood the photos I sent and would create a proposal that aligned with them. Instead, I was left confused and surprised on my wedding day. I’m not a florist, so I had no way of knowing what “X amount of baby’s breath” would look like in real life, that is why I provided detailed photos. To make matters worse, on my wedding day I walked in on the florists tying the flowers to chairs (in the ceremony area) when this was never even mentioned in the plan. After they were told the flowers were to be on the ground, my wedding coordinator still had to add candles along the aisle at the last minute just to make the setup more presentable for the lack of flowers. the arch and sweetheart table couldn’t be fixed at all because of the lack of flowers. Communication throughout the process was inconsistent, and looking back, I wish I had trusted my instincts when messages went ignored in the early stages of planning. Unfortunately, there has been little accountability from the business regarding these issues, and the services provided did not reflect the inspiration or expectations I clearly outlined. Not only was there no accountability, but they also placed blame on me for these issues. Even now, I gave the business an opportunity to make things right with me and I am yet again being ignored. It has been a WEEK, since I asked for a resolution which I feel is ample time for them to get back to me. Keep in mind, I have been professional and as kind as I possibly could be even with my frustrations. Clearly they do not value my concerns or disappointment. My wedding, the only one I’ll ever have, ruined. And they take no accountability. On top of that, the sad lack of flowers will be portrayed in all of my wedding photos forever. I initially did not want to take this to a review because I understand they are a small business. But, I have not been given any resolutions and I feel they’ve put me in an unfair situation. Based on my experience, I cannot recommend this florist, not only for the lack of accountability, but the lack of empathy and professionalism. I hope future couples receive the clarity, professionalism, and attention to detail that were missing from my wedding. Update - They’ve continued to call me a liar and then threatened to charge me for what I initially asked for. Let this be a warning not to use them.