Graduate East Lansing

in on how the stay went for me. His professional demeanor stood out. The front desk was very friendly and my room was well maintained and in the perfect location! Overall this was a wonderful stay and I look forward to coming back.

, they treated us and our dogs so well and when I kept forgetting stuff in my car they were immensely kind about bringing it back around. The puppies love this hotel, my husband and I will absolutely be staying here again!

sually dislike valet process but he made the experience seamless and enjoyable.

wer was a great bonus. I did find that the bed and pillows weren’t quite as comfortable as I expected, but despite that, we still slept pretty well. The food was what really stood out to me, though. Chef Dan is a master at his craft. Every single bite—from the Bayou Burger at dinner to the Smash Burger Benedict and Chicken & Waffles for brunch—was an explosion of flavor. Overall, we really enjoyed our night out in EL and would definitely recommend the Graduate to anyone passing through!

ing, I checked in through the Hilton app, something I've done many times without issue. I arrived around 10:00 p.m., exhausted, only to be told by the front desk associate, Jonathan, "There are no rooms available." That was it. No explanation. No apology. No reassurance. No sorry we didn't call or email to let you know. When I asked what I was supposed to do, Jonathan with a lot of attitude and annoyance said he was "trying to figure it out" and that he had just started his shift and didn't know what was going on. Because the hotel is valet-only, my car was already being taken. When I asked Jonathan what I should do, he simply replied, "go tell valet to stop". No help. So I ran out to let my husband and kids know not to walk in with all our stuff. Valet was really nice, and accommodating. They let us keep our car there while we figured it out. When we came back in, another parent from our gymnastics group who is a diamond member was calling Hilton customer service to try and get help. Because we were not getting it from Jonathan. When Hilton's own customer service asked to speak with Jonathan, he refused and said we were "irritating him," and proceeded to walk away from the desk. Eventually, the manager on duty stepped in, I forgot his name. He was calm, professional, and did everything he could to help. Ironically, the only person who wasn't calm that entire evening was Jonathan. We were simply trying to understand why we had reservations but no rooms. We were eventually relocated to a Marriott for the night and returned the following day only because our gymnastics group was staying at the Graduate. Hotels oversell rooms. It happens, I guess. What shouldn't happen is treating paying guests like they're the problem. Jonathan's attitude turned an unfortunate situation into one of the worst and most bizarre hotel experiences I've ever had.