4.8
Praised by couples for:
Tuxedos
Fittings and Adjustments
Ordering and Delivery
Looking Good Has Never Been This Easy
It's crazy to see people had bad experiences with Generation Tux, because ours was amazing. All of the men wearing suits were in multiple states, and this turned out to be the best option. AND, my husband wanted to wear a brown suit. Do you know how hard it is to find a brown suit to rent? Extremely! He didn't want tan or beige. He wanted brown. No one has that, unless we wanted to buy a suit, which no one did. Everyone's measurements were actually accurate (only one groomsman needed to get his tailored), and it was simple! We just ordered the pants and jackets for everyone, but they looked so good! The quality was great; they weren't all wrinkly like I thought they would be, and they didn't need to be returned the day after the wedding. We had 3 days to return them. PLUS, my husband got to try on his suit like a month early to make sure it fit well. Start to finish, we had the best experience. And we had 13 people renting suits. Oh, did I mention my husband's rental was free because we had so many people in our group! A great surprise.
Anna S.
5.0
We rented the groom and groomsmen suits through Generation Tux and had a great overall experience. Jessica at the Columbus location was especially helpful. She walked us through all the options, and when things started to feel overwhelming, she was patient and took the time to go back to basics—explaining the differences between suits and tuxedos in a very clear, knowledgeable way. This made it much easier for us to confidently choose the right look for both the groom and groomsmen.
James and his best man were able to coordinate the groom’s attire separately from the groomsmen, which made it easy to create a cohesive but slightly different look for the wedding party. Once everything was decided, each guy was able to create their own profile for ordering and sizing.
A few of the groomsmen had sizing issues, but Generation Tux handled it quickly and efficiently by overnighting replacement items without requiring returns first, which was a huge relief during wedding week. The return process after the wedding was also incredibly easy—everything went back in the provided bags with prepaid return labels, and the guys just dropped them off at the post office.
Overall, the process was smooth, convenient, and stress-free, and we really appreciated how responsive and helpful the team was throughout. Highly recommend Generation Tux for wedding rentals!
Clara H.
5.0
Generation Tux
OWNER
Typically responds within 24h
AWARD WINNER (2X)
Thanks to recommendations from couples on The Knot
Generation Tux in Columbus, OH, is a suit and tuxedo rental company offering high-quality attire for weddings and events. Their seamless and stress-free online process allows you to find the perfect outfit for your big day.
Serving couples across the United States, Generation Tux makes renting a suit easy and enjoyable. Their innovative approach of combining a premier online rental platform with a cutting-edge in-person experience at their showroom ensures you can feel fully confident in your decision. Carrying multiple tuxedo and suit styles and sizes, there will be something to suit everyone's taste.
Generation Tux offers an easy online fitting process, swatch samples, and an at-home try-on to ensure you have the right fit. The team brings over 40 years of experience and can offer you assistance and expertise when you're choosing your attire. A choice of countless accessories are also available to tie your whole look together. Reach out to the team today for more information, and start searching for the perfect suit today.
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Details
Dresses
Wedding Dresses
Fashion Services
Online Ordering
Rentals
Suits & Accessories
Bow Ties
Cummerbunds
Shoes
Ties
Tuxedos & Suits
Vests
Awards and Affiliations
2-Time 'Best of Weddings'
2020.2019.
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
Join couples who chose award-winning vendors for their wedding
Meet the team
Generation Tux
Owner
With over a decade of experience outfitting men for life's most memorable moments, Generation Tux brings you high-quality, perfectly tailored rental suits and tuxedos for all of your formalwear needs. Our convenient online process makes building your wedding party look easier than ever. Browse our collection of modern styles and classic looks to find the perfect fit for your big event. Let our exceptional customer service team help you pull together sharp, stylish outfits for the entire group. At Generation Tux, we're dedicated to making you look your best on your special day.
Reviews
4.8
out of 5.0563 reviews
Your trust is our goal. Our community relies on honest reviews to help
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Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Generation Tux provided a smooth, convenient rental experience with helpful, responsive staff, accurate sizing for most, and high-quality, wrinkle-free suits. Overnight replacements and easy prepaid returns eased wedding-week stress, and group discounts were a bonus. A few reorder sizing hiccups occurred but were resolved quickly. Highly recommended.Review photos
Showing slide number 1 out of 9
Carissa M
1.0
If I could leave 0 stars I would. First, I would like to say nothing was wrong with the staff at the actual showroom, they were very pleasant. Everything after that was the biggest...
dumpster fire I've ever experienced. Almost everyone in the party received items that were too small, but that was actually the least of our problems. The biggest issue we faced was the fact that the groom's suit arrived the DAY BEFORE the wedding. Customer service was not able to provide any real answers during the whole process and I called every single day for a week. PLEASE GO WITH ANOTHER BUSINESS
Alexa A
1.0
If I could give zero stars, I absolutely would.
First, the quality of the suit you receive for the try-on is a million times better than the suits they actually send for your wedd...
ing. For a company specializing in wedding suit rentals, the inconsistency in quality is unacceptable.
Second, good luck getting ahold of customer service during the busy season. Their advertised 14-day guarantee sounds great in theory, but what good is it when you spend hours trying to reach someone and end up fighting to get your suits delivered just days before your wedding?
The customer service process is incredibly frustrating. We spent hours on hold with no answer while my groomsmen and I were scrambling to figure out how quickly we could get replacement rentals from other companies. Imagine having to consider an entirely different suit rental company days before your wedding because you can’t get the company you’ve already paid to respond.
Even their callback system is a problem. If you request a callback, you better make sure you don’t miss it, because apparently, if you do, they mark your number as invalid, and you can’t request another callback.
And if you think you’ll get a refund, even a partial one, for the stress and issues you’ve experienced, be prepared for another fight. Getting a refund feels like pulling teeth.
For a company that claims to be the highest-rated online suit rental company, I expected so much more. Your wedding week is stressful enough without the company responsible for your wedding party’s suits becoming one of the biggest sources of stress. Instead of enjoying the final days leading up to our wedding, we were chasing customer service, worrying about delivery, and looking into backup options.
I would not recommend this company to anyone planning a wedding. When it matters most, you need a company you can rely on, and based on our experience, this was not it.
Any questions?
Chloe S
1.0
This website is a scam and ruined my fucking wedding. Never sent the tuxes and won’t answer phone calls or emails.
Jason B
1.0
DO NOT TRUST GENERATION TUX WITH YOUR WEDDING. Absolutely appalling customer service.
I placed my reservation on October 1 for my niece’s October 17 wedding, which I am OFFICIA...
TING. I leave town October 15.
Today is October 12. FIVE DAYS before the wedding, and I STILL have no shipping confirmation, no tracking information, and no idea whether I’ll have anything to wear.
Generation Tux did manage to send a generic email explaining that it’s “peak wedding season,” that orders are arriving seven days before events, and essentially telling customers not to worry.
Apparently, wedding season is an unexpected phenomenon for a company whose ENTIRE BUSINESS revolves around weddings. Who could have possibly anticipated this?
After waiting TWO DAYS for a callback, I finally spoke with a representative Saturday. I was assured my order was being tagged and would ship that day, or Sunday if necessary.
Saturday came and went. Nothing.
Sunday came and went. Nothing.
Now it’s Monday. STILL NOTHING. No shipping notification, no tracking, no follow-up call. Just empty promises and complete silence.
But here’s the most outrageous part: THEY WOULDN’T EVEN AGREE TO CANCEL MY RENTAL AND REFUND MY MONEY so I could make alternative arrangements.
Think about that. They cannot provide reliable shipping information, have failed to follow through on their assurances, and have left me THREE DAYS from departure without knowing whether I’ll have clothing for a wedding I’m OFFICIATING. Yet they expect to keep my money while I shoulder all the financial risk, stress, and inconvenience.
No discount. No goodwill gesture. No compensation. Not even the courtesy of a follow-up call.
And even if the suit miraculously arrives, what happens if it doesn’t fit? When exactly am I supposed to arrange alterations, replacement sizes, or missing pieces?
THIS IS LITERALLY WHAT YOUR COMPANY IS SUPPOSED TO SPECIALIZE IN.
Weddings cannot simply be rescheduled because Generation Tux can’t get its act together.
I’ve received better communication and accountability over delayed takeout orders. The level of indifference this company has demonstrated is staggering.
I shouldn’t have to chase down a company, beg for basic information, or scramble to purchase replacement formalwear because they cannot deliver the service I’m PAYING for.
Generation Tux has managed to turn renting a suit into one of the most stressful parts of preparing for my niece’s wedding.
If you value your time, money, or peace of mind, STAY AWAY. Their promises mean nothing, their communication is abysmal, and their refusal to accommodate a customer they’ve left stranded is indefensible.
Reservation #2343698 — in case someone at Generation Tux finally decides accountability matters.
Wittney F
1.0
STAY AWAY!!!
They say "yes" to everything you want up front and tell you "no" once they have your money.
We had a horrible experience with this company. They say they will overnig...
ht something for you, and it comes after the wedding.
Luckily, we bought a backup suit for me(groom) to look good in pictures.
Response from Generation Tux - Columbus, OH
Hi Wittney, we’re sorry to hear that your experience with Generation Tux has not met your ...
expectations and for the negative experience and the stress it caused around your wedding. That is certainly not the level of service we strive to provide, especially for such an important day.
We're glad you were able to have a backup suit for the photos, but completely understand your frustration regarding the communication and shipping delays. We would love the opportunity to look into your order details and see how we can make this right for you. Please send us the details of your order information and we will have a member of our team reach out directly. Thank you!
Deljah R
1.0
**1 star is honestly far too generous. This is by far the worst customer service experience I have ever had with a company.**
I have been trying NONSTOP to get ahold of someone si...
nce **last Monday — 8 days ago** — and have received essentially zero customer service.
My wedding is **October 10th, which is FOUR days away**, and my dad's suit has STILL not shipped.
I have called this company every single day and have spent approximately **3 HOURS ON HOLD EACH DAY**, only to eventually be disconnected. I was able to speak with a representative once, last Thursday, and was specifically told that my dad's suit was going to ship **that evening** and arrive by **Saturday, October 3rd**. It is now **October 6th**, and the suit has STILL not even shipped.
I have also sent multiple emails over the past 8 days and have received **not one response**.
And the "call back" feature? Don't waste your time. It does not actually result in someone calling you back. Instead, it apparently just sends a voicemail through, which completely defeats the purpose when you need to actually speak to someone about an urgent order.
What makes this even more infuriating is that I had absolutely no problem getting responses from this company months ago when I initially ordered everything in June. During peak wedding season, I could get a response the same day or the next day. Now that my wedding is literally **four days away**, suddenly there is absolutely no customer service to be found.
I understand that delays happen. What I do NOT understand is completely ghosting a customer who has been desperately trying to get help for over a week, especially when the item in question is for a wedding that is days away.
At this point, I don't even know whether my dad will have his suit in time for my wedding, and this company has done absolutely nothing to provide an answer or reassurance.
**Eight days of emails. Daily phone calls. Hours spent on hold. Multiple disconnects. A completely useless callback system. A promise that the suit had shipped that was clearly not fulfilled. And now four days before my wedding, I am still sitting here with no answers.**
This has been an absolutely unacceptable experience. I would strongly recommend that anyone ordering from this company for an important event think twice, because apparently once they have your money, getting anyone to actually help you is nearly impossible.
I sincerely hope this company takes a serious look at how it treats its customers, because this level of customer service is completely unacceptable.
Response from Generation Tux - Columbus, OH
Thank you for bringing this to our attention, Deljah. At Generation Tux, we want preparing...
for a big event to be exciting, not a stressful experience. We understand the importance of your special day and how frustrating it can be to deal with shipping and response delays. We see that a team member is actively working with you and all orders have arrived, however if you need additional assistance please let us know. Your feedback is valuable to us and will contribute to our ongoing training and development efforts.
Adam G
1.0
Disgusting company. Avoid them at all costs. They have a common scam of lying weeks or months after you return your garments in full and have tracking evidence to prove it. They ...
will even send an email acknowledging your return yet still try to run your card for complete and utter BS fraudulent reasons. They consistently steal money from customers with this unethical tactic. Report them to the FTC as you can clearly see how many poor people they scammed on the BBB. We have to be better than these people!
Response from Generation Tux - Columbus, OH
Hi Adam, we’re sorry to hear that your experience has not met your expectations. Please ac...
cept our apologies, and we work towards making things right. We understand the importance of your special day and are committed to ensuring that you have a positive experience with us. Our Leadership Team has investigated the matter as well as reached out to you with a resolution, so you are all set. If you have any further questions or concerns, please let us know. Enjoy the rest of your day!
Anna S
5.0
It's crazy to see people had bad experiences with Generation Tux, because ours was amazing. All of the men wearing suits were in multiple states, and this turned out to be the best...
option. AND, my husband wanted to wear a brown suit. Do you know how hard it is to find a brown suit to rent? Extremely! He didn't want tan or beige. He wanted brown. No one has that, unless we wanted to buy a suit, which no one did. Everyone's measurements were actually accurate (only one groomsman needed to get his tailored), and it was simple! We just ordered the pants and jackets for everyone, but they looked so good! The quality was great; they weren't all wrinkly like I thought they would be, and they didn't need to be returned the day after the wedding. We had 3 days to return them. PLUS, my husband got to try on his suit like a month early to make sure it fit well. Start to finish, we had the best experience. And we had 13 people renting suits. Oh, did I mention my husband's rental was free because we had so many people in our group! A great surprise.
Response from Generation Tux - Columbus, OH
Hey Anna! We sincerely appreciate your kind words and glowing review. Thanks for sharing t...
he photos; you all look stunning, and the Allure Dark Brown Suit was a perfect pick! We are thrilled that you found our rental process easy and hassle-free and that we were able to provide you with an exceptional experience. We are honored to have been a part of your special day. Congratulations, and thank you for choosing Generation Tux!
Elizabeth S
1.0
I'm not sure how it's possible Generation Tux is rated this highly here. This service is awful. Truly, I could not recommend against it more. It is overpriced for the quality. We p...
aid $275+ per person for thin, easily creased, stiff lapels. I'm not saying it was the worst suit I've ever had, but it definitely seemed overpriced to me and all my groomsmen. Every suit came VERY creased and needed extensive steaming. All but two of my groomsmen had major sizing issues. My own suit came with the wrong size jacket and shirt. The measurements I gave them for my shirt were 16 collar, 35 length. They sent a 15-15 1/2 collar and 36-37 length. And then the first replacement shirt, I ordered only fixed the collar. All of this happening the week of the wedding and I need to coordinate with all my groomsmen to make sure that they are getting their stuff ordered and on time. And I need to regularly check in with them so they try on each suit every time they get it because we couldn't trust that it was going to be OK. we did everything we could to steam the suits, and then as soon as we sat down during the ceremony and stood back up, they were creased again. The only truly positive thing I can say about this company is they have a very kind customer service team who were pretty helpful. Do not use generation tux. It is not convenient. It is 10 times the headache that it needed to be.
Clara H
5.0
We rented the groom and groomsmen suits through Generation Tux and had a great overall experience. Jessica at the Columbus location was especially helpful. She walked us through al...
l the options, and when things started to feel overwhelming, she was patient and took the time to go back to basics—explaining the differences between suits and tuxedos in a very clear, knowledgeable way. This made it much easier for us to confidently choose the right look for both the groom and groomsmen.
James and his best man were able to coordinate the groom’s attire separately from the groomsmen, which made it easy to create a cohesive but slightly different look for the wedding party. Once everything was decided, each guy was able to create their own profile for ordering and sizing.
A few of the groomsmen had sizing issues, but Generation Tux handled it quickly and efficiently by overnighting replacement items without requiring returns first, which was a huge relief during wedding week. The return process after the wedding was also incredibly easy—everything went back in the provided bags with prepaid return labels, and the guys just dropped them off at the post office.
Overall, the process was smooth, convenient, and stress-free, and we really appreciated how responsive and helpful the team was throughout. Highly recommend Generation Tux for wedding rentals!
Jayden A
1.0
Rented through generation tux because the groom in a wedding I was a groomsman in used it. From the start they claim convenience, but this entire experience was anything but. They ...
sent suits to everyone that had ordered them originally that did not match the pictures online at all. After they forced the bride to pay $25 replacements fees for each groomsman, the problems continued. One groomsman requested a larger size pants in the new color. They sent a smaller size. One groomsman got the exact same wrong color as before. The suits that we paid way too much money to rent were not great quality. The clip on ties felt cheap and were all too short, with no way to lengthen them. The pants felt heavy and the jacket felt cheap. The shoes were extremely painful to wear for the extended amount of time that you wear them for a wedding. Even the shoes did not all match. I just shipped mine back today, and am very glad that i avoided using generation tux for my wedding that is in a couple of months. If you are going to rent, try from a place that has an actual storefront!
Arielle R
2.0
Generation Tux and their customer service department is highly lacking in attention to detail... especially for a company who prides themselves in making the customer experience lo...
w-stress. We placed our suit order 3 months in advance and after placing the order, we realized we ordered the wrong colored vest. I submitted a request to change the vest color from Tan to Blush, and I received email confirmation that our order was updated. 2 weeks before our wedding, we received the suit and it included the wrong color vest on top of every part of the suit needing size adjustments. I sent a detailed email specifying all the changes that needed to be made and all in all, 6 items needed to be swapped out, including the vest as we never received the correct color. A customer service rep responded asking for clarification on 3 of those items, so I answered all her questions. After receiving the 2nd round of suit items four days before the wedding, it seems that they only addressed the 3 items that they asked clarification on and completely disregarded my original email where I had requested for the 6 items to be swapped out. We still did not receive the correct color vest. Via PHONE CONVERSATION, I sent one final request including the vest color be changed (and communicated that the size we received was perfect). With 1.5 days before the wedding, we received our final round of suit items and they finally sent the correct color vest, BUT IN A DIFFERENT AND INCORRECT SIZE. All other concerns were addressed. We ended up using the Tan vest because that one fit best and we never got to use the Blush vest we had been requesting from the beginning. At the end of the day, we didn't want to stress the small stuff because we knew having a wedding would bring hiccups that are out of our control. However, I am very disappointed in the experience I had with Generation Tux.
Colleen “Peach” M
5.0
We had a truly fantastic and effortless experience with Generation Tux overall. Their team made the rental process incredibly easy from start to finish, and their communication was...
consistently prompt and professional.
For our bridal party, the reorder process was highly successful, allowing most members to get the perfect size quickly.
However, we did encounter a small challenge with the reorder sizing for the groom's pants. When asking to size down, we had to request a different size two extra times because the initial adjustments went two sizes down instead one size, which resulted in pants that were too small. While this was ultimately resolved by the helpful staff, it required extra back-and-forth.
The staff was always easy to communicate with and very helpful when addressing our questions and correcting this issue. We still highly recommend Generation Tux, but advise future customers to be very specific and communicate quickly to ensure you receive your adjusted sizing quickly!
Response from Generation Tux - Columbus, OH
Hi Colleen! Thank you for sharing your rental experience with us. We appreciate your feedb...
ack and are thrilled to hear that we were able to provide everyone with the perfect fit and everything you needed for your big day. Congratulations, and thank you for allowing us to be a part of your special day!
Miranda R
3.0
I went this route thinking it would be easier since all the groomsmen live in different states and they’d be traveling for the wedding. It was honestly so stressful and exhausting ...
having to deal with it.
Be careful when ordering the brown shoes because they are different colors even though when you call the people will say they only have one option for brown. I was told it’s the chemicals they clean them with. It was frustrating having to call and make sure all the guys were sent the brown shoes with the dark toe. And not to mention my brother was sent 2 different shades as a pair (one was dark toe, the other lighter brown)!
Their algorithm for sizing wasn’t very accurate unless your man is slender built. I can’t say I would recommend this company to any of my friends getting married.
I will say they were quick with their responses and shipping didn’t take long. But at the same time, it’s one more thing to stress about 1-2 weeks before the wedding if not everything fits right.
Response from Generation Tux - Columbus, OH
Hi Miranda, we appreciate you for informing us about your recent experience. We are truly ...
sorry to hear that it did not meet your expectations! We would like to take the opportunity to investigate this matter further and offer a solution to ensure a better experience. Please send us your contact information in a direct message (or at https://generationtux.com/support/email-us), and a member of our Leadership Team will reach out directly!
Taylor B
2.0
I’m really disappointed with our experience using Generation Tux for our wedding. The entire process was stressful and far from what we expected for such an important day. Our suit...
s arrived late — the groom’s suit came only days before the wedding despite being promised weeks in advance, and the groomsmen’s suits showed up just two days before the ceremony. Several were the wrong sizes, with no options to exchange or correct them, leaving us scrambling right before the wedding.
We had to spend extra money to have the suits professionally pressed and to purchase undershirts and shoes ourselves. One groomsman’s shoes even arrived in such poor condition that they were creased and folding from overuse.
To make matters worse, we were informed that the child sizes we had ordered were not available, forcing us to cancel the kids’ suits entirely — and Generation Tux even attempted to charge a restocking fee for a cancellation that wasn’t our fault. We then had to frantically purchase new suits for the children, again just days before the wedding, which unfortunately did not match the rest of the wedding party. One of the children’s suits that did arrive was a men’s size that had been cut down, leaving it poorly proportioned and unwearable.
Overall, the suits that did arrive were wrinkled, ill-fitting, and the quality was disappointing, especially considering the price and the significance of the event. Planning a wedding is stressful enough, and we trusted Generation Tux to make this part easy — unfortunately, it was the opposite. Everything we were told and promised simply did not happen.
I wouldn’t recommend Generation Tux for weddings or any special occasion where timing, fit, and presentation truly matter.
Response from Generation Tux - Columbus, OH
Hi Taylor, we appreciate you for informing us about your recent experience. We are truly s...
orry to hear that it did not meet your expectations! We would like to take the opportunity to investigate this matter further and offer a solution to ensure a better experience. Please message us with your contact information (or send us an email at https://generationtux.com/support/email-us), and a member of our Leadership Team will reach out right away!
Maxwell L
5.0
We visited Generation Tux in Columbus back in April to look for a suit or tux for our wedding. They showed us multiple options that we could mix and match in store. My husband pick...
ed his two favorites and they were both shipped to our house for him to try on. He tried brown suit and a black tux before deciding on the tux. He did have a sizing issue that they quickly addressed (needed a larger shirt for the neck to fit comfortably). The final tux was shipped to our house about a week before our wedding date so he was able to try it on and confirm everything was correct before the big day. We had no issues with Generation Tux and it was truly a seamless process for us! I’d highly recommend them for your next event!
Response from Generation Tux - Columbus, OH
Hey Maxwell! We sincerely appreciate your kind words and glowing review. We are thrilled t...
hat you found our rental process easy and hassle-free and that we were able to provide you with an exceptional experience. Your recommendation means the world to us, and we are honored to have been a part of your special day. Congratulations, and thank you for choosing Generation Tux!
Alex D
1.0
We went with Generation Tux because their marketing promised a smooth, stress-free suit rental process for weddings. Unfortunately, they ended up being the single most stressful ve...
ndor we worked with.
One of our groomsmen didn’t get his jacket until after the wedding. He had to pay $200 to rush tailor the wrong jacket they sent, and all Generation Tux offered was a $50 credit. My husband, expecting his own replacement suit would also be late (based on their track record), went ahead and had his tailored as well — another $450. They refused to reimburse him, saying he “shouldn’t have tailored it,” even though at that point we had no reason to trust their promises.
In the weeks leading up to our wedding, we faced constant issues: duplicate charges, confusing and incorrect emails, missed deliveries, and over 10 customer service calls. Every time, we were told things were fixed, but the same problems kept happening. For some strange reason, they won't send your suit more than 1-2 weeks before the event, which leaves them essentially zero room for errors - and they made SO MANY ERRORS... it was breathtaking in scope and incompetence.
While they eventually refunded half the suits, they still charged late fees — even on tuxes that arrived after the wedding was over. When we asked for either a full refund or at least an extension to avoid late fees, they flat-out refused. When we said we’d have to share our experience publicly to warn others, their supervisor literally replied, “ok, that’s your right.” That response told us everything we needed to know about how little they care about customer experience.
Weddings are high-stakes, once-in-a-lifetime events. A vendor that builds its brand on relieving stress should do everything possible to make things right when they fail. Instead, Generation Tux doubled down on policies, refused to take ownership, and left us feeling dismissed and penalized.
I cannot recommend them to any couple. Stay away!
Response from Generation Tux - Columbus, OH
Hi Alex, we appreciate you reaching out to inform us of the recent experience you and your...
wedding party have had with Generation Tux. We are so terribly sorry to have let you down, and would like to work towards making things right. Our Leadership Team is currently investigating the matter and will reach out to you soon.
Kailey S
1.0
The staff was very unhelpful. We had many incorrect chargers and the process of getting the guys the correct suit for the day was very difficult. My husband’s suit did not deliver...
with the correct size until 2 days before our wedding.
Response from Generation Tux - Columbus, OH
Hi Kailey, we're sorry you weren't satisfied with the fit of your wedding party members. W...
e always strive to have replacements shipped in plenty of time for your event, and we sincerely apologize if there were any delays. Kindly send us a message with your contact information, or send us an email (https://generationtux.com/support/email-us), and a member of our Customer Experience Team will contact you as soon as possible. Thank you!
Bryan O
1.0
The sad part about this review is there wasn’t a shocking or out there story, this is just a bad company. They promise this awesome idea, take an online quiz and get sent the perfe...
ct suit. Unfortunately that couldn’t be further from the truth, almost none of the initial suits fit for the wedding party and even some of the “fixes” didn’t fit either. It was almost a disaster. Plus the rentals are some of the most expensive on the market, which is fine but you expect a certain quality of suit. Again, unfortunately the suits a paper thin and uncomfortable. I seriously could have bought and tailored a suit for less than the rental and it would have been about the same quality. Seriously, just go with Men’s Warehouse.
Response from Generation Tux - Columbus, OH
Hi Bryan, we understand how frustrating it must have been to experience issues with the fi...
t of your garments. We sincerely apologize that the replacements did not meet your expectations. If we had been made aware of the issue earlier, we would have made every effort to ensure that you had the appropriate fit for your event. We would appreciate the opportunity to investigate this matter more thoroughly. Kindly send us a message with your contact information, and a member of our Customer Experience Team will contact you as soon as possible. Thank you!
Ryan S
1.0
5 of 6 tuxes did not fit.
3 the men couldn't even get the jacket over their shoulders.
horrible
Response from Generation Tux - Columbus, OH
Hi Ryan, we’re sorry to hear that your experience has not met your expectations. Please ac...
cept our apologies, and we would like to work towards making things right. We understand the importance of your special day and are committed to ensuring that you have a positive experience with us.
We would appreciate the opportunity to investigate this matter and resolve it promptly. Kindly send us a message with your contact information, and a member of our Customer Experience Team will contact you as soon as possible. Thank you!
Colleen L
1.0
DO NOT USE THIS COMPANY!! They are a company of frauds who have been terrible to work with since day one (sending the wrong sizes to multiple men in our bridal party the week of ou...
r wedding AND my now husband)…and then SIX months after returning the tux that had threads hanging off, a button that fell off right before walking down the aisle and overall was just sloppy looking, they claimed that the jacket was not returned and are charging us $600. When trying to call the company to discuss this issue they refuse to talk on the phone about it stating that the “department that deals with this doesn’t have a phone number” and when trying to sign in to my account that had the tracking number, they deleted all the information about the tux and it being returned. I repeat DO NOT USE THIS COMPANY.
P.S. Their social media comments are full of stories just like mine so they have a track record.
Response from Generation Tux - Columbus, OH
Hi Colleen, we are truly sorry to hear about your unfortunate experience! We completely un...
derstand your frustration, as we always strive to ensure that replacements are delivered with ample time before your event. We deeply regret any inconvenience caused by any delays. Please know that our Leadership Team is currently investigating the issue. Thank you for bringing this to our attention.
Bethany B
5.0
I am so happy we chose generation tux for our wedding! I was nervous at first about ordering tuxes online but the process was so smooth and easy. I believe out of 9 guys only one r...
eceived a garment that did not fit on the first try. He was able to get a replacement very quickly and it was no big deal. I used the online chat service to fix a mistake I had made when ordering. The customer service was fantastic, and I loved the ability to chat with someone online as opposed to having to call and be put on hold. Generation tux is one of very few rental places that rented the color tuxedo that I wanted for my wedding and the color was gorgeous. I would highly recommend this company to anyone getting married!
Micah G
5.0
Delivered all suits to groom and groomsmen all living in different states on time. Everything fit and looked great. I won’t get married again but if I did I would use gentux again....
They definitely took the guesswork and hassle out of the process. Also they make it very easy to figure out which groomsman needed to complete the next step so I could crack the whip!
Mike R
5.0
Used them for my wedding July 1st 2018, they were fantastic throughout the whole experience. I had to send back the first jacket they sent, due to the sleeves being too short, and ...
they were great. Good pricing for me and all of my groomsmen, nothing bad to say.
Katerina R
4.0
A few of the guys had misfitted items, but they were given to us in a timely manner before the wedding.
Cleveland M
5.0
This was the best experience ever allowing Generation Tux to dress myself and my groomsmen to the T. Everything fit great and even allowed a couple of us to receive better fitting ...
suits in crunch time. I will definitely use their services in the future; as their customer service team always answered my questions and inquiries promptly and never allowed me to feel like I was asking too much of them. Thank you Generation Tux for everything you do and have done. This is the 2nd event I’ve used your service es and believe me there will be others!!
Jason H
2.0
I'm not sure if the reason why it is so expensive is related to shipping costs (including the price of re-sending correctly sized items) or to cover the "free" groom's tux but the ...
cost is much more expensive than when I rented from MW Tux. Many people in the wedding party had sizing issues and although it was taken care of, it really is a hassle having to use the company's "smart" sizing when it would be easier to just input our sizes so we do not have to worry and go through the hassle of contacting the company. The suits, ties and especially the shirts arrive folded in a box and are wrinkled. So be sure you have a steamer for the suit and tie and an iron for the shirt. The tie I received was really short on me. Glad the vest covered the short length. Some of the shirts I also noticed had light colored stains on them. It is much easier going to a physical location (that has a nationwide chain) where they can size you rather than dealing online. Maybe one day they will get this right but Generation Tux just isn't there yet. Also, I noticed that there are a lot of fake reviews online for this company or at the very least they just sift out the bad ones and use the better ones. Beware of this company!
Jon T
5.0
Second time using Generation Tux and the experience was just as streamlined and efficient as the first. They mailed me my tux with plenty of time to try on and responded to questio...
ns essentially immediately. Highly recommended.
Randy M
5.0
These guys are truly professionals. I was very pleased with the fitting, I’m 60 years old I’m overweight and the pursuit made me look great, how’s that! Highly recommend these guys...
they were very helpful over the phone as well
Patrick D
5.0
GEN TUX did a fabulous job is getting everyone setup before the wedding. Suits looked and fit great!
William N
5.0
Everything went perfectly! The customer service was excellent, try on and delivery process was great, and the suits were excellent. My groomsmen were impressed with how easy the fi...
tting was and my wife loved the suits. Highly recommend.
Kristina W
5.0
Amazing customer service!!! We made a mistake and called for help. We were floored by the care we were given sorting out our issue and resolving it quickly, especially given the fa...
ct that it was our fault and not theirs. Remarkably fast, they had everything back on track. On top of that, the tux we rented was fantastic and worth the cost. I will recommend this company to absolutely anyone who needs to rent a tux or suit.
Carter B
5.0
Used Gen TUX for my sister's wedding earlier this year and the process was so easy that I knew I'd want to use it for my own wedding later this year. The entire process from sizing...
the suit to the return was stress free and that's obviously important when you have so much going on around your big day. Would definitely recommend to people and will use again if I need another rental.
Brandon F
5.0
Best suit rental there is in the game. Customer support is unmatched. We couldn’t have asked for a better experience. These are quality suits that make you feel good and look great
Regan F
2.0
We didn’t have luck with generation tux. We did the home try on twice and both times they sent wrong sizing. The first time the suit was far too small. The second time it was far t...
oo large. We gave up. Their process of guessing based on arbitrary “body types” is terrible. My husband has a large chest but is quite sounder. I chatted with a. Girl for hours and told her the suit size and measurements he always wears. She said she changed the size on the backend but idk what she must have input because when we got the second suit it was entirely too large. Definitely will not recommend. Better to go in and be measured properly.
Ben W
5.0
This was my first time using Generation Tux, and it was a really great experience all around. I was a little bit skeptical at first, normally when renting a suit I've always needed...
to go somewhere to have my measurements taken, but not with Generation Tux. I answered a handful of questions online, and then about 2-weeks before the wedding, Generation Tux sent a perfectly fitting suit to my house. It wasn't just my suit that fit perfectly, all of the groomsmen had the same experience. In addition, their customer service is phenomenal. I had a question and I used the messaging feature on Generation Tux's website, and within 2-minutes I was speaking with Bayley (who I presume is a customer service representative), and she answered all of my questions and was very friendly. This was on a Sunday afternoon, so I honestly wasn't expecting to have an answer until Monday morning.
Jayson R
5.0
I am impressed! I loved the online tux selector, I was able to get what I wanted and remove what I didn’t. The fit was on-point and it was clean, pressed and it was truly so simple...
! I’m so happy I didn’t need to go to a brick and mortar store... it’s not my thing! Would recommend GenTux to alllll my friends getting married.
Kyle V
5.0
Easy to use service that kept a lot of hassle out of the planning for the wedding. Everyone matched perfectly and any suit measurement issues were handled really quickly. As log ...
as you try the clothes on quickly, there is plenty of time to easily call in for any necessary adjustments. No hassle.
Todd W
5.0
Everything came in early and fit perfectly. It took me less than 5 min to complete my tux rental and the prices were amazing as well compared to other websites. I highly recommend ...
using Gen Tux.
Lluvia G
5.0
González
Angel M
5.0
Ordering was fast and easy. The suit was a perfect fit. Removed all the stress from getting a tux. Highly recommend.
Michael L
5.0
Great customer service! Would recommend!
Jett B
5.0
3rd time I have used Gentux, 1st time as a groom. Shipping was quick and the fitting process was a breeze. Website made it extremely easy to organize the wardrobe and communicate w...
ith the wedding party. Excellent customer service. Most importantly, the tux looked sharp and fit like a glove. Highly recommended.
Jonah M
5.0
Vendor was great with shipping and sizes we’re perfect for all groomsmen in the wedding! Loved my suit and was exactly what I expected and ordered.
Chris L
5.0
I've used GenTux two times now for weddings where I was a groomsman. The process from beginning to end was simple and easy. Weddings are typically crazy enough already without th...
e added complexity of suit fittings and returns. The first time I used them I answered a few questions about my body type and sent some pictures and they sent me my suit with plenty of time before the event to try on. The suit jacket was a little big so I called them up and asked for a smaller jacket. Two days later the jacket showed up and it was a perfect fit. Once the event was over, I put everything back in the box, applied the prepaid shipping label, and dropped it off at my local Kinkos/FedEx. Couldn't be easier.
The second time I used them, they still had my measurements on file and shipped my suit right away. The suit arrived with plenty of time to try and get changes, but it fit perfectly the first time and the return process was even easier since they use UPS for the return shipment instead of FedEx. The suit and shoes arrived clean, pressed, and ready to go. The Men's Warehouse made a mistake dismissing George Zimmer and I'm glad he was able to revolutionize the suit rental industry.
Shane Q
5.0
This place is awesome! Suits came in 2 weeks before the wedding and fit perfect for every groomsmen. They looked amazing and were a huge topic at the reception of how nice we all l...
ooked!! Would highly recommend!!
John P
5.0
Great service. So convenient. Would recommend to anyone. I used generation tux as it was easy for all of my groomsmen who live in different areas. They also have a fantastic fit. T...
heir tuxedos actually look great instead of the boxy fit other companies have. Recommended it for my cousin too! I had a small fitting hurt and they sent me a new one within 2 days. Go for it!
Tom O
5.0
This is the 3rd time I’ve rented from gen tux and every experience has been top notch. Great suits, great customer service!
Jonathan V
5.0
Amazing service for my entire wedding party! Each of my groomsmen and myself were happy with the quality and ease of use. Great customer service, affordable, reliable. Would defini...
tely use this service again and would recommend to anyone needing a suit or tux rental!
Jerry F
5.0
I’ll admit I was skeptical about online suit rental but the price point drew me in....and I was very surprised. Wonderful customer service! Any fitting issues were addressed ASAP a...
nd in a friendly and professional manner. Would definitely recommend!
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Generation Tux - Columbus, OH
Generation Tux
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Wedding vendors in Columbus
Generation Tux - Columbus, OH
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