Gance's Complete Catering

ing process, making everything feel easy and stress-free. On the day of our wedding, the setup was absolutely beautiful and perfectly matched to our vision. Our guests are still talking about how delicious the food was! Thank you for going above and beyond and helping make our special day truly unforgettable. Highly recommend!

around!

tings regarding this and she made sure everything was perfect. The day of, the staff was amazing. So tentative and friendly. We had our nanny up at our Airbnb on property. I asked them to bring her a plate for cocktail hour. Not only did they find me and confirm they brought it up to her, they brought her dinner before I even had to ask. Everyone congratulated us on getting married and they were just so nice. I cant rave enough about how great they all were. I want to have 100 weddings just so I can hire them every time

u would have never known they were there afterwards with how clean they left everything! I can't recommend them enough for any catering event! Loree was phenomenal! She answered all our questions and was such a pleasure to work with! Thank you Gance’s for your incredible service! 

ng. I was able to enjoy my wedding day without a single worry!

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entals of linens and China. Everyone loved the food. Would definitely recommend Gances

ided their services at my daughter and son in law’s family dairy farm in NY. The reception was held inside a large tent on top of a massive field overlooking the beautiful property! Right out of the gate, the communication was above professional as we had to do much of the planning between both NY and Vermont. Loree was on top of EVERYTHING! Her attention to every detail needed led to what was a seamless wedding day. She personally helped smooth out a few little bumps with other vendors during the last two days leading up to the wedding. She went above and beyond for us to make things easier! Along with Loree, the entire staff at Gance’s were kind, courteous and they kept moving all afternoon so that no one lifted a finger or needed anything! They hustled and bustled, bussed and served. They catered to all 270 people on a 90 degree day with smiles and care. The food was also a huge highlight! From the harvest table starters to the main dinner, everything was absolutely delicious!! The garlic mashed potato was a very big hit! As the mother of the bride, I can’t thank them enough for a perfect reception! We were all able to celebrate together and take a breath and enjoy everything after so many months of planning. That is truly worth a sixth star rating! Thank you, Gance’s!!!!

r mashed potatoes! Loree was wonderful from start to finish, so friendly and warm and we knew we did not have to stress over the food. She even asked wedding colors and wanted to match out vibe. We couldn't have been more pleased with her and her staff's above and beyond service, organization, food and personality.

stressful part of our wedding planning. Not to mention that the food is fantastic and Loree was attentive to our needs/timing at the wedding. Can’t recommend Gance’s enough to anyone needing catering in and around Syracuse/Binghamton.

n of compliments. Everything was fresh, well-seasoned, and served just right. What really impressed us was the service. The team was professional, friendly, and totally on point. They helped with setup, cleanup, and made sure everything flowed without a hitch. We didn’t have to worry about a thing. Their work added a level of polish and class to the whole event. Couldn’t have asked for better. Highly recommend.

mes if I needed anything throughout the night. Loree was professional from the first call to schedule a tasting all the way through the night. They even went out of their way to take Polaroid pictures of guests as they weren’t making their way up to the photo booth. Everyone raved about how amazing the food was!! Again cannot recommend them enough!!

ver worried about how they would actually do the day of our wedding. The day of was everything we dreamed of and it wouldn’t have been the same without gance’s there! The service and food were both amazing and I am just so happy we chose gance’s.

including when our venue blew down about a month before our event! Thankfully we figured it all out. The food during our event was delicious. Even our pickiest eaters were able to find something they loved!! The portions were very generous, the leftovers kept really well, and the set up looked great. The service was wonderful as well! I am so pleased with our entire experience and will happily use Gance's for any catered events in the future. Thanks again!!

s very much so appreciated. I woukd highly recommend them for any catering services you would need in the future! Will be using them again.

nthusiastically partnered with me to make our event not only happen but also unforgettable. I would recommend Gance's catering to anyone who is looking for exceptional food and service for their special event. They are the absolute best!

t people, great everything...all we had to do was give lorree and gance's the nod and they made it happen!

icient (which is very important to a wedding planner!) The food was delicious and their professionalism in set up and clean up was welcomed. I recommend Gance's to anyone needing a solid and professional catering service!

the scenes and she even coordinated with our venue in advance to ensure all went smoothly on the day of the event. We chose the “picnic on location” option and it was so nice that Gances took care of not only the food but also the extra details like plates, cups, silverware, napkins and linens. All the food was top quality, with the brisket and macaroni & cheese as the biggest hits! Additionally, when I reached out to Gances about hiring extra staff to support on our actual wedding day (for which had a different caterer) she was more than willing to help. She connected us with Andrew, who was friendly, professional, and jumped right in with the unfamiliar catering team! We highly recommend Gances for your next bbq-style event!

moment I first spoke to them until after the wedding. Quality of food and service was above and beyond our expectations and past experiences. I highly recommend them and I will definitely use them in the future.

event went without a problem and they brought more than enough food for everyone!

h it. They were so accommodating! The staff was such a happy group that even while they served (buffet style), they were dancing with the music! You could tell they really enjoyed their jobs! Fast Forward to Saturday, August 26, 2023, and I'm so happy I hired them again! I began working with Loree and Mike and they had been amazing and accommodating through the entire process. Even though they had three big weddings in addition to our event, they came through exceptionally! Everything was on time and we had Becky as our delivery, set up, and attendant. She was the best! Anytime we decide to have a catered event, it will be Gance's Complete Catering all the way! I 💯 percent recommend them for all your catering needs. Five stars!!

menu we had. Getting a day of coordinator (Brandi, the best!) and a full service staff helped to make our day as stress-free as possible. They served dinner, cut the cake and served it, and provided a champagne pour and coffee service, all included in the price. The harvest table was a hit at our cocktail hour (the meatballs were a special favorite), and guests could not stop raving about the food after dinner and even now, two weeks after the event. We chose the salmon, stuffed chicken (with brie and apple), NY Strip and stuffed shells for our options, all were delicious at the tasting and on the day. Gance's told us where every penny would go, down to the cost of the individual hors d'eourvre. We never once were left wondering why something cost what it did, everything was broken down into minute detail, and our contact was never too busy to walk us through pricing. They were transparent and helpful in all ways. We could not recommend this catering service more.

ous the food was!

f our guests (including us!) loved the food - from the cocktail hour spread to the entrees and sides! We are so happy because the food was a huge priority for us, and we were not disappointed.

accountability and recognition of mistakes (which did not happen) I think the only way to get through is with an online review. After we booked there were some red flags, notably there was a lack of communication-we called at different times regarding normal caterer related things including changes to our cocktail hour, questions on their timeline, questions regarding other rentals, and a few other necessary planning related items. If we did get a call back we were promised an email with quotes from other vendors and 50% of the time they never came. We were assured that we would not have to worry about renting tablecloths, utensils, etc; but due to of a lack of communication we had to do this ourselves-when we made calls to rental agencies a couple of months before the wedding we were told we might not be able to secure enough of what we would need-things worked out-but we should never have been in that position. A few months ahead of our wedding we were told that there would be "many'' kitchen staff for our wedding as well as 8 servers. Several days before the wedding we were told that Gances had booked several other events on the same day and it was expected to be a very busy day for them. We only had 4-5 servers at max. I do not know about kitchen staffing.Our guests were served mostly bad meals and extremely slowly, and other things were not paid attention to such as: 1. the coffee half brewed and blew a circuit breaker,it was moved to avoid blowing again but not plugged back in, so the coffee that guests got was cold and underbrewed 2. rented ceramic coffee cups were never put out and so guests were using regular paper&wax cups for coffee-lucky coffee was cold 3. rented plate covers weren't used to keep food warm 4. bussers broke a plate on the dance floor but didn't fully clean the broken pieces where people would later be dancing barefoot 5. rented plates weren't rinsed before they were repackaged as agreed so we lost our $150 fee to the rental agency. Gances were supposed to have brought salmon, prime rib with au jus, a portobello mushroom dish for entrees; and roasted potatoes w/ asparagus for sides. Guests were served salmon, dry cold overcooked ribeye steaks without au jus (ruined), and the wrong portobello mushroom dish. Gances ran out of potatoes about 3/4 of the way through serving and 16 guests were served a single slice of a baby potato and 36 guests were served mac&cheese (1 of those guests is celiac and 1 gluten free). 80% of our guests ordered prime rib with au jus and were served dry overcooked cold ribeyes. Many family have spoken with me about their food and have described the meal as "terrible", "the worst food I ever had at a wedding", "embarrassing". We contacted Mike Gance about these issues (mostly that ~70% of guests received subpar meals), during which time Mike made excuses for every critique we brought and failed to be accountable, stating that it wasn't his staff's fault and that the food wasn't that bad. He was not there to see the food so I'm not sure what makes him believe that. He begrudgingly sent a check for about 10% of the total amount we paid. Some of my family and friends will remember this humiliating experience forever, hopefully most of them will forgive me or forget about it. Good luck to all who book with Gances.

ld definitely recommend Gance's Catering!

g heartbroken and scrambling to find a new venue for one of the busiest weekends of the year- they have refused to refund the deposit. They were given over 10 months notice and have done literally no work. We didn't even go through the menu with them! Based on all the great reviews, I am really disappointed in this lack of understanding.

t our tasting, Santino went above and beyond to ensure we felt comfortable with the food and the servers as we have many food allergies amongst our guests. We also got our linens through Gance's and after a small hiccup in the linen order, he sent an employee directly to our hotel with the correct linens so we would have them in time to decorate the venue. If that's not SERVICE, idk what is. Also the food was impeccable and I'm still getting stellar compliments on our decision to go with the prime rib, chicken marsala and stuffed shells. We also had the parmesan potatoes and mixed veggies, both were out of this world delicious! And can't forget about the horsdeouvres...we had teriyaki beef skewers and sliders....I'm salivating just thinking about all the yummy food. And their prices were extremely reasonable as well. I would HIGHLY recommend Gances for your catered event!!!

leave the details to Gance’s. They are first rate event caterers.

helpful, and their ability to work under less than ideal conditions with no fuss, and all calm, was a sign of true professionals. Plus - the food was as good as if it had been served out of a restaurant kitchen. The salad was "family style" and as crunchy, fresh and unique as we could have hoped for. While we got their "famous" chicken picatta and salmon, there were plenty of other choices, as well. The food is always considered them an important component to a special day, and Gance's food and attitude made the day even more special.

essed with everything they provided. We would highly recommend Gance's to anyone and everyone that is in the market.

of the big day and were accommodating to my special requests.

ery helpful getting us what we were looking for, and so accommodating throughout the process. Definitely recommend Gance's!

The included day of coordinator (Katie) was an amazing added value to our wedding package, and our day would have been a lot more stressful without her! The only complaints we had were with the quality of food on the day of our wedding. At our tasting, everything was incredible. At the wedding, we found that the chicken was overdone, the steak was very overdone and chewy, and we were given penne in marinara sauce instead of vodka sauce as we had requested. I understand that making food in large quantities is difficult, but the difference in taste between what we tasted in July before our wedding and what showed up on our plates was vastly different. However, all negative things aside, I would still book Gance's for my wedding if I had to do it over again. Their staff was outstanding, and everyone we worked with was so willing to help us. Santino was awesome about helping us figure out what pieces we needed to rent from our rental company, and was very responsive from the beginning right up until the wedding day. I would recommend Gance's to any bride in the Oneonta/Binghamton area!

e reception having some of the best meatballs I've ever had. Our guests also had a lot of fun with the bartenders they provided. We absolutely recommend them to anyone looking for great food, drink, and service at their event. Thank you Gance's from Matt and Laura!

needed two days before the wedding. They were also late coming to set up, literally showed up less than 15 minutes before the ceremony asking my family where to put things. Even though we meet earlier in the week to go over it. The only reason they're getting 3 stars is they somehow managed to pull it off in less than 20 minutes and the waitresses were very pleasant and did their job well. Would recommend, but cautiously. I spent most of my getting ready time panicking because we were ready to go and the tables had no linens and the food hadn't arrived. Food was good though.

. Highly recommended!

ering needs. Thank you Gance's!

f the guests. We worked with Ruth for the tasting, picking the menu, and she coordinated our event. She was awesome, giving great advice and always responded to emails quickly. She even offered to use compostable plates for the appetizers as my husband and I are trying to be more eco-friendly! The food itself was delicious, everyone loved it and the leftovers froze well and were still delicious after the honeymoon! We did buffet style and had a lot of leftovers, safe to say no one left hungry!