If I could give them zero stars I would. I gave the coordinator and owner the offer to meet with me or call me to discuss, and they did neither. So unfortunately I feel I need to w...rite this review
I am the mother of the bride and we just had our daughter and son In laws reception here on October 20th.
First, the event planner who took over for our first coordinator who quit, called in sick the day of our event. We were nervous about someone new taking over midstream, then to call in the day of the event proved even worse for us. I get it, it happens and can't be controlled or planned.
I entered the venue and was greeted and shown the bridal suite, inquired about the cake and flower arrival, then moved the parking cones in the very limited parking lot myself with 2 toddlers, while in a dress and heels. I guess this girl i was greeted by was the stand in event coordinator.
Never saw the event coordinator the rest of the night, although my daughter was told she said she was in contact with me the entire evening. Not true and she knows it.
Next, when I asked at one of the multiple food tastings we attended if we could have the leftover food at the end of the evening, I was told sure, no problem by the coordinator who is the coordinator who called in sick. Why didnt she go into the fact that the food is owned by the caterer per the contract, and you only get it if they feel safe?
Imagine my surprise at the end of the night when I asked if the food was packed up I was told they would send over a manager who told me the food sat out for 3 hours and was tossed as it wasn't safe. This was the absolute first time I talked to him, but he too stated that he was in contact with me when they took down the buffet at 730, and also when they took down the pizza. He also knows that is not true. That was my first and only interaction with him the entire night! Not sure how the food sat out for 3 hours when the buffet was only up an hour and a half.
The bar also shut down early, and the servers were taking plates and food from people. We had several complaints from our guests.
My daughter sent an email to the coordinator and received a response that the food belonged to the caterer and was deemed not safe, and also added the part about the employees being in contact with me which is not true. I sent an email then, indicating this was not correct, and that is not how things happened. I have not received a response and this is very poor customer service.
So we ate at 6, buffet broken down and put away at 730, which is an hour and a half, not 3 hours. Pizza at 930 was also taken down without my consent, and for 450 I think we had no more than 4 to 6 pizzas come out. Never was told why we weren't offered the leftover pizza either.
Unfortunately, there are no do overs. They made several mistakes that I dont feel they are owning or trying to make it right.
I personally will never use them again or refer anyone to them. I understand not everyone who uses this venue/caterer will experience what we did or share my opinion based on how I feel we were treated, but just sharing our story.
This event was mismanaged, and I feel they had very inexperienced young people running it. If we could do it over, certainly would not use this place as there are better venues out there who know how to run a reception correctly. Also, the parking is not ideal, crossing Jackson street after a few drinks is a recipe for disaster.