One of the very first things Foodwerx will tell you is that they are the most expensive, but they are the best.
If you had asked me a week before my wedding to review them, this wo...uld be a 5 star review hands down - at the time of this review-2 weeks after our wedding, here is why it is not and why I can not recommend them-
1. It started when we received our final invoice a week before our event. The remaining balance amount was higher than our contract. I sent the invoice back for review 3 times, before I had to spell out for them how and why it was wrong. When you are quoted and on your contract, the services are line itemed (adults, kids, vendors, bar, bartenders,rentals [not itemized btw], etc) , and calculated individually including 20% service and tax. you see the cost of each service and then all the services are summed up at the bottom. When you get your quick books invoice- all the services are added up in a column (larger subtotals), then multiplied by 20% (larger service fee), added together, then taxed (more taxes). I informed them that I was only obligated to pay them what was contracted, and they revised my invoice to reflect what they quoted me I received my final invoice a day or two before the wedding.
2. pizazz and flair? Think wedding typical.Nothing special or memorable.Which wouldn't have been an issue had they not over sold how amazing it would be in both presentation and taste. The set up was up and down so fast for apps, dinner, and dessert, that my photographer couldn't get pictures of them and they weren't included in my album.
3. so how was the food?i wouldn't know, I DIDN'T GET ANY. Not during the event, and nothing to take with me even though they insist they gave us food to go. My guests however, raved about taste of appetizers and dinner - but did note that servings felt restricted and items were not replenished so if you weren't first in line, you didn't get everything you might have wanted. Mind you, we had well over 20 adult guests no show - so there should have been plenty of food. No one should have left hungry.
The wedding cake is contracted in, and serviced by Bredenbacks in Chestnut Hill, PA. It’s pound cakes.
4.service - well, remember I said I didn't eat.that was because someone took my plates off the sweetheart table before I even touched them. Wait staff removed guests plates off tables when they got up to go for example to the bar - regardless of whether or not the plates appeared eaten and without asking anyone else at the table if that person was done. This was the most common feedback I received about service. "I went to get a drink and all my food was gone"
5. Our menu had also been altered from what we requested without prior discussion.Just not what we were expecting since the tasting was so very different.
fyi-the kids meals are $40 chicken tenders and fries.
6.Roxanne-She is a diligent planner, who ironed out wrinkles with the venue.She did a great job of getting all the vendors on the same page and schedule (even though that schedule was more for foodwerx convenience). She is a wonderful person to work with.
Could it have been just an off day?Possibly.I didn't ask for a refund, but maybe I should have and then at least I would have gotten an apology.
