I had a terrible experience with Flowers Make Scents and would highly recommend going elsewhere for your flower needs if you are considering them. I planned my wedding in Virginia ...from Illinois, so I had limited time to meet with them. They did fit me in when I was in town, but also made me feel rushed when I was there as if meeting with me was an inconvenience. I didn't know a lot about flowers, so I was mainly concerned about the colors of the bouquets and arrangements and thought I could leave the specific flower selections up to the experts. We went over everything and the owner showed me pictures of the flowers she suggested. Despite feeling rushed, I wasn't really worried about anything leading up to the wedding day. It was what we received that I was upset about. Here's a list of all the things that were wrong:
1. We ordered a flower arrangement for our cheese and fruit table and showed them a picture of an arrangement they had done before for another wedding we had been to. My mother went in to the shop the day before the wedding and happened to see it in the cooler. She told them it was way too small for what we needed and she was assured it would be changed. When it arrived on the day of the wedding, no changes had been made and the venue staff had to modify it so it didn't look disproportionate on the table.
2. We had 2 arrangements in vases that were set up on pedestals for our makeshift altar in our outdoor ceremony. We were assured that these arrangements would be weighted, however they came in round based vases with no weight. Just before the ceremony, it fell and the vase shattered. Our venue found another vase to replace it and attempted to weight it, but it almost fell again during the ceremony. Luckily one of the groomsmen caught it when he saw it staggering.
3. We had a very specific contract outlined that included the colors and specific flower types that should go into the bride bouquet and the bridesmaid bouquets. My bride bouquet was supposed to be ivory and pale yellow roses, rannunculous, and freesias, etc. The bridesmaid bouquets were supposed to be bright yellows so they stood out against mine. Instead mine was some ivory and some bright yellow and bridesmaids had the pale yellow that was supposed to me in mine along with some bright yellow. There was not enough contrast. The main complaint about the bouquets, though, was that I ended up with yellow tulips in my bouquet. By the end of the ceremony, the tulips were wilting and drooping down out of the bouquet. I didn't realize it at the time, but in all of my photos after the ceremony, the bouquet looks terrible. The flowers drooping out of the bouquet is very messy looking and I've spent unreasonable amounts of time trying to photoshop the photos so that I don't fixate on the flowers instead of the event the photo is supposed to be capturing. The bride bouquet was also barely bigger than the bridesmaid bouquets.
4. A couple weeks after the wedding, I received an email from Flowers Make Scents asking me to review their services on a website. I felt bad tearing them apart on the internet without expressing my disappointment to them first, so I wrote them an email outlining why I was not satisfied. I did not ask for money back, but just wanted to let them know that I was unhappy with their product. I never heard anything back from them acknowledging my email. They are very unprofessional. Go elsewhere if you are considering using them for your wedding!