It's taken me a while to write this review becuase I am still so upset with the service I received from this venue surrounding my wedding. First of all, let me just say that Chef ...Jeff is phenominal and went above and beyond for me. The other staff I encountered (not including servers) were terrible. The let go the coordinator a couple months after I booked my wedding. I found out because I received an ellusive email from Robin with a different job title basically asking me who I was and what I had planned on my wedding day. I later found out that she replaced the original coordinator, didn't introduce herself as my new coordinator going forward. I had to put the pieces together myself.
Less than two weeks before my wedding, I emailed the contact to ask questions, and she treated me as if I was a brand new bride. To make matters worse, she told me that my wedding day was still available! But, act fast because space was limited. I later found out that she was on vacation and another staff member was on her email. I called to speak to a manager to disucss the fact that I was told my wedding day was still available less than two weeks before my wedding and was treated as if this was not a big deal. The employee, receptionist who answered the phone and GM all told me that he looked at the wrong year on the calendar and not to worry.
On the day of my wedding, there were several balls that were dropped. Fist, it rained on and off all day so we were not able to get married outside. In fact, all the outdoor locations were not able to be used due to rain the days leading up to the wedding day. The country club has a major drainage problem. We had to have our ceremony in the cokctai room, which was not a real solution. Our pictures of our ceremony came out terrible because the room was just not a ceremony site and could not be transformed into one. Also, our bar turned into a cash bar at one point in the evening, which was not part of our contract. I found out this from one of my guests weeks after the wedding and was shocked! Also, we had reserved the venue for an additional hour as part of our contract, which was discussed with the original coordinator and then Robin after the change in staff. I was surprised when they tried to make us leave. When I explained that we had an additional hour, I was told that time was for break down, not fot my guests or I to enjoy the venue. They did eventually allow us to stay after I stated this several times and offered to get the contract where it stated this in writing, but it was terrible for me to have to get into this when I was trying to enjoy my wedding day.
Chef Jeff carried out everything that he was told to do wonderfuly! The issue was in the communication to Chef Jeff. Robin did not have a clear understanding of what our contract stated. I had to follow up with Robin several times to make sure everything was being taken care of in regards to the wedding instead of her assisting me through the process. Feather Sound Country Club has some major customer service and communication issues. If I knew what I know now, I would not have selected them for my wedding ceremony and reception vendor.