We booked Rollo (Expo) Limo for our wedding in Boston.
Long story short, our driver was extremely unprofessional and rude during our wedding day. Ruined a moment between my wif...e and her father. Dropped F-bombs. Yelled at other drivers in road-rage. The list could go on. Even our photographer was uncomfortable. We paid several hundred dollars to have a polite, courteous, and professional driver. What we got was not a professional in any way.
So we filed a complaint with the management. The first "manager" we talked to was extremely combative, defensive, condescending, and questioned my character and called me a liar. Needless to say his customer service skills were lacking. I tried very diligently to remain professional and calm on the phone with him and he would get so angry that he would literally yell at me over the phone.
The second manager I talked to was much more professional, polite, apologetic, and sincere. However, he didn't follow through with his word. After much conversation, he agreed to refund a small portion of what we paid (which he did) and to give us a gift-card/voucher for a free 3-hour package to use at a later date "so they could prove how good their service is" (which he didn't). After reminding him 3 times over the course of 3 months, he finally sent a $100 gift card which is not what we agreed on.
Needless to say they didn’t provide the service that we paid for. And after many conversations with their management, it is clearly evident to me that their customer’s satisfaction is not their priority.