Elephant Limbo

ucts were beautiful, which is why I initially chose her services, but the operational side of the business and the design process and errors were incredibly frustrating. The first issue was communication. Victoria only corresponded via email, even when urgent problems arose. This lack of direct communication made an already taxing wedding planning process much more stressful. I even suggested she look into using software like GoVisually.com to streamline the design review process. Unfortunately, inefficiency persisted. The problems began with the save the dates—delivery was delayed by over a week, and the extras I ordered were late as well, arriving without liners in the envelopes. When the extras were finally sent, they were of noticeably lower quality than the originals, with dull printing and yellowed adhesive. The wedding invitations, while beautiful, were also delayed, causing unnecessary stress as I had tight travel deadlines to get them mailed. To make matters worse, Victoria used two different ribbon colors on the invitations without notifying me. Although I tried to stay calm and move on, it was another example of the lack of attention to detail and communication. The day-of items were where things truly fell apart. Delivery was late again, arriving just days before my wedding. Mistakes in shipping caused additional delays, and the ribbon on the menus was the wrong color and too large for the design. I ended up spending hours replacing ribbons myself the night before traveling for my wedding. When I raised this with Victoria, her response was to offer a refund for the ribbon, which should have been automatic given the mistake (as of date, no refund has been issued). Additionally, after numerous mistakes, Victoria reached out to my photographer, claiming she would style the flat lays and detail photos to make up for the errors. However, my photographer never heard from her again. On my wedding day, my photographer was under the impression that Victoria would be handling the styling, which caused unnecessary confusion. Despite all the mistakes and understanding that she's human, I initially considered ordering my thank-you cards from Victoria for the sake of convenience and familiarity with her product. However, I ultimately decided to go with a different vendor to avoid the frustration I experienced previously. I appreciated the effort and creativity that went into the designs, but the operational inefficiencies, repeated mistakes, and lack of communication overshadowed the positives. As a small business owner myself, I understand that mistakes happen, but consistent issues signal a need for serious reflection and improvements. If you’re considering Elephant Limbo, be prepared for potential delays and miscommunications. While the final products can be stunning, the process may be overwhelming, especially if you’re coordinating a large wedding. Victoria has talent, but I believe focusing on fewer projects or reevaluating business practices would greatly improve the client experience. For final reference, I ordered save-the-dates, invitations, day of items (We spent $10,000 for all of our items); I placed my order at the end of December 2023, and my wedding was November 8, 2024.