I would caution any bride considering EIVAN’s Photography services for wedding photography coordination.
Our actual photographer — who we found through EIVAN’s — was wonderful: pr...ofessional, talented, and great to work with. My biggest regret is not booking him directly, because I don’t see what value EIVAN’s adds beyond delays and frustration.
Our wedding was February 27, 2026, and at the 12-week mark we still do not have finalized, non-watermarked photos.
The process has been extremely convoluted. We received no preview photos after the wedding, and at 8 weeks we finally received a fully watermarked gallery that required an extensive approval process before release.
Unfortunately, several important photos were missing from the gallery entirely, including group family photos and cake cutting photos. When we notified eivan’s of the missing images, we were informed that this effectively starts another 8-week review/investigation period while they contact the photographer and attempt to locate the missing files.
So despite already having an edited gallery in hand, we are essentially stuck in limbo with no usable wedding photos months after our wedding date.
What’s most frustrating is that after escalating the issue with customer service, the only options presented to us were:
Pay an additional expedited release fee and accept the gallery “as is,” risking that the missing photos may never be resolved, or
Continue waiting potentially until the end of July for resolution.
Neither option is acceptable.
At this point, I still cannot even send thank you cards with wedding photos because every image remains watermarked. The process has been buried in lengthy, confusing email chains attempting to explain policies and workflows that frankly make very little sense from a customer perspective.
The photos already exist. Most have already been edited and approved. There should absolutely be a more reasonable way to release completed photos while separately resolving missing-image issues.
Instead, EIVAN’s feels less like a helpful photography service and more like an unnecessary middleman standing between couples and their own wedding memories.
Again, I want to emphasize that our photographer himself was excellent. My frustration is entirely with EIVAN’s process, communication, and customer experience.
If you are considering using EIVAN’s for your wedding photography, I would strongly recommend working directly with a photographer instead.