Imagine slipping into your wedding dress 30 minutes before your first look. Do you picture the elastic loops holding the buttons on the back falling apart?
Sadly, that’s what hap...pened to me. Instead of being excited and giddy, I was confused and in tears being sewn into my dress, so it would stay shut.
I spent $2k on an Allure Couture dress with Effies. After the wedding I called, provided photos of the elastic that fell apart (my alterations only hemmed my dress, nothing else, and it was the correct size), and was told they would “try” to talk to Allure. Allure is one of their largest vendors.
After weeks of follow up, I was told “sorry, no warranty”. Reading past the fake “!” in the text thread (below), they weren’t responsive and didn’t care. Why would they - They already had my money.
It was and it still is heartbreaking to be treated like that and to have gone through that experience on my wedding day.
Brides - Effies is a nice place to buy a dress, I agree, but if something goes wrong after you leave the store, the don’t stand behind their dresses. It’s sad, but important to know. I’m stuck with a dress that need to be fixed at my own expense. After weeks of back and forth, Effies offered me new loops from Allure. The same loops that fell completely apart – like, what? Oh and $25 to get them sewn on which we all know does not cover that type of alteration. I said thanks for the insulting texts, no thanks.
Go somewhere else to buy your bridal gown. It’s not worth the heartbreak.