Eco Caters

ia! They have NOT refunded our almost $3000 deposit. We booked them a year in advance, had our tasting (paid), signed our contract and put down our deposit! All we got was an email, to our coordinator not us , apologizing and promising refunds almost a month ago. We were provided the email of who were told was the CEO. I have emailed multiple times and called the DC location and left messages but no response. The email for my original contact bounces back and the number I was given has been turned off. This company has taken our money and is not responding to return it ! DO NOT BOOK THEM.

email stating they would no longer be operating in Southern California due to financial and operational circumstances. When I responded asking for a timeline on receiving our deposit back, I received an automated reply stating the business was winding down and the mailbox was no longer being monitored. Losing a vendor this close to a wedding is already stressful, but being left without clear communication or answers regarding a refund has made the situation even more frustrating. I hope sharing our experience helps other couples who may be considering vendors for such an important event.

ciated their ability to accommodate some tricky dietary restrictions - our guests included a few vegans, one with gluten sensitivity, and a couple of nut allergies - without sacrificing taste or quality. A real highlight was the veggie charcuterie - the pickled vegetables were so distinctive and so flavorful that they really stood out. Scott and his team were easy to work with and very flexible with unexpected changes to our date and guest count. We strongly recommend Eco Caters for a wedding or any function with food.

politely let them know, and was told they could adjust the quote to fit my budget. I thought that was great, as long as it didn’t cut too many corners. I met with a woman named Brandi AND her boss John to make sure we had all the details ironed out. I signed the contract and all seemed well… for a while. A few months later I reached back out to get started with the detailed plans, and was informed that Brandi no longer worked for the company and that the quote she’d given (which was approved by her boss) was extremely low, like by thousands of dollars. I was shocked, I felt so embarrassed and upset that we basically got tricked into agreeing to work with them. It was a battle every step of the way to get the budget we wanted. We ended up having to purchase our own alcohol and make various concessions with the rentals to keep things cheap. I tried reaching out to John again multiple times with no response. While I know the staff we worked with did everything they could, it felt like we basically had to beg them to admit that a mistake had been made, and we kept being treated like they were doing us some huge favor even though they were the ones that pulled the bait and switch in the first place. In terms of the event day, I’m not sure how it happened but the set up didn’t really follow the floor plan (no one bothered giving me a heads up or explanation), and the decor wasn’t in the right places. People said the food was good, so I’m glad that was a positive, I did get to enjoy some tasty appetizers (although we were told some would be set aside for the bride and groom so we could try them all, and that did not happen). To me the buffet was just okay, but I didn't have a huge appetite so it's hard to say. Overall, I would not recommend working with this company for your wedding, but it’s possible the current staff is more competent. I just didn’t appreciate the way the mistake was handled, and it left a pretty bad taste in my mouth.