Echo Limousine

vantage of audio streaming, as the posting alludes to. The driver said there wasn't a way to stream from our phones. So if you book them be prepared with your own stereo of some sort. They did arrive when they were supposed to & the bus was clean, followed directions.

tures before dropping us off at the venue. They sent an old limo with no air conditioning (it was about 87 degrees that day). As soon as we got in the limo we noticed something was not right, so when we asked the driver to turn on the AC he told us it wouldn’t get cool until we started moving and that we should just “roll down the windows”. There were 7 of us - including my in-laws one of whom is in his 70s - and the temperature inside this hellish hot box was well over 100 degrees. When we inquired the driver why it wasn’t getting any cooler he was extremely rude and dismissive, and basically told us to deal with it. He was also rude to our photographer who was riding up front and drove so erratically people were sliding all over the place. I was seriously concerned for the well being of my family members but being stuck in traffic on the Eisenhower there was little we could do until we got to our first stop. Both myself and our wedding coordinator were trying to contact Echo to arrange for a different vehicle but they just told us there was nothing they could do. I had to get an Uber XL to take our party directly to the venue and missed out on taking pictures with them at all the locations we had planned. We can’t get those moments back and that is entirely due to an astounding lack of professionalism on the part of this so-called transportation company. They did (and this is me trying to be fair here) arrive on time and refunded us the amount for the limo ride. But this review isn’t about the money; it’s about arriving at our wedding soaked through with sweat and disheveled because Echo didn’t have the decency and respect for their customers to at least offer an alternative to their inexcusable screw up. They could have called ahead of time and offered two town cars, or a bigger vehicle, or a small party bus. Instead they knowingly sent a defective vehicle along with a rude driver and ruined our wedding day. Please heed this advice (and, as you can tell from my Yelp profile, I never leave reviews but felt compelled to in this instance) and take your business elsewhere! It’s simply not worth taking a chance with Echo.

d I emailed and called them about 3 times leading up to the wedding to make updates to my reservations. Each time they were very prompt and very accommodating. Our driver was on time and kind for the time we were with him. I would highly recommend Echo!