Eagle Mountain House

we needed to move it inside. Come to find out, EMH doesn’t have a generator or backup water supply for their Carriage House OR hotel. Wedding party scrambled to find a place to shower and do hair/makeup, thankfully the Salon was local and they had power so we went there. The wedding coordinator, Linda, was MIA the entire morning. No communication with the bride or groom about what was at stake or how it was being handled. I (sister of the groom) had to take matters into my own hands when Linda informed me that EMH was going to cancel the reception if power didn’t come on by 3pm. Linda claimed to have called all around for backup reception spots but didn’t have any luck. Fortunately, within 45 min, I found a backup spot down the street with the help of family and friends. If it wasn’t for this village, there wouldn’t have been a reception. Meanwhile, other guests arriving at the hotel throughout the day (after flying in or driving 1-5 hours) found out at check in that there was no power, no water and they couldn’t stay at the hotel. To this day, GM, Joel Bourassa, has done nothing but undermine the circumstances. He has no compassion for our situation and is refusing to reimburse us for the tent, firepit and honeymoon suite deposits. He said verbatim that he is “not going to discuss this matter any further” with me. He’s taken no accountability for the negligence of his hotel. The breach of contract alone in regard to their Force Majeure is infuriating. It does not specifically state power outages which implies that the facility is prepared with a backup solution to electricity and running water. The clause also states “under the agreement, such party may cancel the agreement without liability upon written notice to the other party.” Neither the bride or groom (signers of the contract) were personally informed of the reception cancellation, or any details for that matter. The deficiency in lighting alone was a violation of New Hampshire's Code Admin. R. Lab 1403.20 as well as The National Fire Protection Association (NFPA) 101, Life Safety Code. The hallways, exits and wayfinding signage were not illuminated throughout the day. Elder guests had to be escorted to the main level in order to see. Guests were using phone flashlights to find stairwells and rooms. Guests were unable to safely get from one room to the next, flush toilets, shower or wash hands. Having a generator and backup water supply in the White Mountains of New Hampshire is critical. I imagine if Joel responds to this review it will be along the lines of “the power outage was out of our control, the wedding was a success, and the staff did everything they could.” Wrong. Our friends and family stepped up. Joel has not trained his staff to handle crises or handle anything in a hospitable manner. Staff rolled their eyes in response to our concerns and seemed to have very little respect for us and upper management based on their comments that day. EMH wants your money, they do not care about you or your event. They cut corners, hide in crisis and completely disregard guest concerns. PLEASE, for your sake, safety and sanity, book your wedding elsewhere. *If you have already booked with EMH, I strongly encourage you to amend your contract for the security of your event and financial investment.

s. We had about 170 people at our wedding and everyone has reached out to us on how much they loved it and that is truly all thanks to Linda and her team. After meeting Linda for the first time I could tell she knew exactly what she was doing. Throughout the whole process she was communicative and answered any question I had, even the silly ones. On the day of the wedding, I knew that Linda and Stefania had it all handled and I was able to just enjoy getting ready and the whole day. Everything was absolutely perfect. All of our guests (and us) had the best weekend. The staff at eagle mountain house is the best and everyone was so friendly and helpful. We were a big group and the night of the rehearsal dinner and after the wedding the bar and bartender were amazing! I can’t say enough good things about Eagle Mountain house and wish we could do it all over again. Would highly recommend to everyone!

uilding is something only 140+ years of care and service can bestow. Recognized as a Historic Hotel of America, the hotel has stayed true to it’s original feel and aesthetic while modernizing the amenities. The overall ambience from the rooms, to the lobby and restaurant was palpable when we first dropped in. Little did we know just how much it grows as the leaves bud and rocking chairs hit the front porch! Our goal was to find an outdoor venue that we felt our family and friends would enjoy visiting for a weekend away regardless of our actual wedding. Of all the places we visited, Eagle was by far the best. Nestled in Carter Notch of the White Mountains, one could happily relax the day away on the hotel grounds admiring the views and hotel amenities. However for more activity, the golf course is just across the street and the vast network of hiking trails are directly out the backdoor and down the road. Floating down the Saco River or shopping and dining in North Conway, the area offers something for everyone and Eagle is perfectly positioned for all of it. We have spent years travelling to and through North Conway, but you don’t need any practice to untap the endless possibilities all around. The rockstar of the organization and captain of our main event was none other than Linda Boyer. If we saw Eagle as a possibility just based on ambience, it only took a few minutes speaking to Linda for that possibility to seem much more realistic. Calm, cool and collected, my husband and I both knew instantly that Linda was the person we wanted on our dream team. Her time and experience with the hotel were abundantly clear, she rattled off her favorite vendors to work with and why without batting an eye and we believed her when she assured us our vision could be delivered. Her confidence is inspiring and her capacity to multitask and keep open lines of communication from start to finish were legendary. She secured a vendor we could not get a response from at the first ask, and we had even travelled to the business to speak to someone in person! On a weekend with as many moving parts as a wedding, you need an ace to call the shots and Linda is that ace! We had our ceremony on the landing above the gold course, cocktail hour on the veranda and reception in the big tent and it fit our needs perfectly. The drink selection was proper and every bit of food we tried and ultimately chose was delicious. I never thought people would be raving about dinner long afterwards, but 2 weeks later and I still hear stellar reviews. The short rib is one of the best I have ever had, period. Everything went off without a hitch, and it could not have been so without Linda and her team. If the timing was thrown off for one thing, it was adjusted for moving onto the next so seamlessly one might have thought it was purposefully intended that way. Always available for support, advice or a glass of champagne, Linda and Stefania both were all-stars and we are forever in their debt for the memories they helped us create. Since the wedding I have tried to imagine what it would have been like at any other venue and I can’t do it. There is nothing we would change about our entire weekend and we can’t wait to go back to celebrate our anniversary at EMH!

here were many nearby activities for our guests who stayed the whole weekend, so we never had to worry about entertaining them. Linda Boyer was a dream to plan and work with from day one. She's the kind of person who will jump behind the bar, run food, or do absolutely anything to make sure the event goes perfectly. During the planning process and the big day, she and her team (chefs, bartenders, front desk, etc) made every step along the way seamless. She suggested great vendors for us, coordinated with them before and on the wedding day, and was a source of happiness during the reception. The staff here was a huge reason as to why our day was stress free, they ensured our day went off without a hitch. We couldn't recommend this place more for anyone who wants a wedding where the couple can enjoy their day and all the guests have nothing but amazing reviews and memories. We'll be coming back to visit for many anniversaries to come!

ues, it was top of the list. We booked the venue pre-covid and after postponing we were so happy we waited. The charm that it offers are bar none. It’s quiet, personal and absolutely stunning backdrop made for the perfect day. Despite the venue being short on staff- like most places are right now, every one of our guests was so pleased with the food and location. We had a few hiccups when it came to rooms booked in our room block and check in but Linda made sure to clear up anything that was thrown our way. I hired an additional wedding coordinator to have extra hands on deck as I too work in the wedding industry and this was my busiest season to date. Between Linda and my own coordinator things came together exactly how we wanted them to. Anything that came up along the way was handled just as it should have been and it made it so I didn’t have to personally deal with much of anything. Overall a beautiful venue with absolutely hands down the best food! During dinner at our reception a family member suffered a seizure (thankfully she is okay) and all of the staff handled the medical emergency flawlessly. We are very thankful and cannot say enough how perfect this day was for us. Thank you Eagle Mountain House.

g went so smoothly on the day of our wedding thanks to them. Linda has a great calm energy that helped keep me relaxed and not worried when I felt "behind" on my timeline. The food at the rehearsal dinner & wedding was incredible! The surf & turf was a huge hit and everyone loved their meals. Chef Ryan is incredibly talented and many of our guests felt it was one of the best meals they'd had at a wedding. We especially loved our BBQ rehearsal dinner. Eagle Mountain House was the perfect location for us and our guests with the idea that everyone parks their cars for the weekend and doesn't have to worry about going anywhere or driving after a good party. We had so much fun in the game room after the wedding; it was a pleasant add on to the weekend where we could continue our fun without disturbing other guests. We cannot recommend EMH enough! The scenery and service were incredible and I will recommend EMH to anyone who asks!

r venue in Jackson. My family has been vacationing in the White Mountains for 20+ years, and having our wedding at EMH felt like having it at home, and that is in no small part thanks Linda and her team. Linda goes above and beyond to make sure your day is everything you could hope for. She is responsive, creative and is at the top of her profession. Linda genuinely cares and will be with you from the moment you do a site visit, to the entire day of your wedding and being there to send you off. I already miss working with her. The venue itself is stunning, from the ceremony site that overlooks the river and mountains, to the veranda to the tent. Linda suggested an after party bonfire, which if you have the right group, is the perfect end to the evening. Even though it’s a busy hotel, you feel a sense of intimacy and privacy during the entire day. EMH is a quintessential New England mountain hotel that has been lovingly cared for exudes charm and warmth. I don’t know how Chef Ryan and her team managed to produce so many perfectly cooked filets at the same time, but it’s a marvel. We had several vegans in our family and Chef Ryan created a stunning dish for them in addition to the other plated meals. My new father in law commented that the short ribs “could have been at any 4 start restaurant in the world.” I still want her to bottle and sell her sauces and dressings, I have not given up hope and will be first in line if she ever does! If you want a fun, romantic mountain wedding, EMH is for you. Thank you Linda and team for making our rather electrifying wedding so wonderful.

weather. Everything went as planned, and our guests were amazed at everything as well. If you want a venue that has amazing views, in a quiet location and a relaxing atmosphere you will not be disappointed with Eagle Mountain House. Thank you for making our day perfect.

ything wonderful. They did a gorgeous job setting up and decorating. Although it was raining for the ceremony so it couldn’t be at the site I hoped for, it was still so beautiful. All of the staff at Eagle Mountain House was so friendly and helpful (Lauren the bartender was incredible and patient). We just simply cannot say enough good things!

whole time. Linda and her team went the extra mile on all the details of the day. If you are seeking a venue where your whole wedding can stay for a weekend that will be relatively affordable for your guests with stunning mountain views, I strongly recommend EMH. The ceremony site overlooking the golf course and mountains is gorgeous, the porch is beautiful, the food is delicious and the staff is so friendly. We absolutely made the right choice.

but we felt special all weekend and our guests had an amazing time. Linda is amazing to work with and helped us through all the craziness of 2020. I cannot recommend Eagle Mountain House enough for your wedding, especially if you want your pictures and event to be extraordinary.

is it in the prettiest location in the white mountains, but the staff is incredible. The wedding coordinator Linda and her assistant Courtney made our experience and day incredible. I can't speak enough great things. Being a covid bride isn't easy, but they helped to make us feel safe and comfortable. They catered to everything and were so kind and thoughtful. Any time I emailed or called, they were there to help me and my now husband out. They made our day perfect. And we had rain and rain and more rain. But we wouldn't have changed a thing. If you have individual questions let me know, but I'm telling you... We give them a million stars!!! What a team and what a place!

uests a month later telling us that it was the best wedding they’ve ever attended - many said “don’t repeat this, but better than my kids”.

ming, and the food was delicious! And the bridal suite was PERFECT! All of our guests had nothing but amazing things to say as well! If we had to do it all over again, there is no doubt we would still choose Eagle Mountain House!

lp in any way possible to help. This venue is incredibly beautiful and the food was out of this world! We received so many compliments throughout the day thanks to the staff here! We are so thankful we decided to have our reception here! Something that we did not realize during the process is that it is a two night minimum stay, which is great for out of state or town guests! Thank you to the amazing staff at Eagle Mountain House!!

ng your day as special as can be and will go above and beyond to see that that happens, with fantastic out door views - this is a perfect location! When looking in the summer of 2018, my husband and I really wanted a location where we could have an outdoor ceremony. We fell in love with the Eagle Mountain House, and were really impressed that they had multiple back-ups options for ceremony location in the event of unpredictable weather. They really are very experienced at this and had lots of great recommendations to help us in the planning process. We had our rehearsal dinner on site, and it was fantastic! Linda did a great job with decorating and creating a fun Tex Mex theme, and then people were able to gather in the bar and use the playroom for some games of pool so we didn't feel like it was just dinner then leave. We were able to make a NH destination wedding out of it Friday through Sunday, ending with seeing everyone at breakfast on Sunday to say final good byes. We got married over a month ago, and folks are still raving about how much fun they had. A huge additional selling point for us was that we could use the fire pit after the reception. We love NH and love being outside, and it was a great way to wind down Saturday night after the festivities. It was a huge hit!

They helped point us in the right direction for scheduling, decorations, and overall event flow. It was fabulous. I can't think of anything I would have done differently. So many of our relatives and friends remarked how lovely and charming the hotel is, and it was perfect that everyone could stay at the same venue as the party. Plus, the game room! A big hit for the kids (and adults!). A great venue and a wonderful, friendly staff. Thank you Eagle Mountain House!! Couldn't have had such a perfect day anywhere else.

ns and take as much stress off us as possible. She focused on my needs even with two strong mother personalities. We were able to change the location (to the tent from the carriage house) very late since we had more people that expected, which was amazing they could accommodate and it went very smoothly. Linda and her team helped us decorate on Thursday to make sure the tent looked exactly like we wanted. She make my dreams a reality on Saturday by finishing the tables and decorations exactly has I imagined them. The food was delicious, it came out hot and quickly, all tables ate within 10 minutes of each other. People raved about the service and food. The cocktail hour outside was beautiful and provided the mountain views we longed for. Most of our guests stayed at the hotel and loved the charm of the old elevator and the personal service provided. We used the fire pit option and it was such a nice way to wind down after the reception. There was an attendant who took care of anything so it was stress free for me and I got to enjoy some down time with the remaining guests. I can't wait to go back and visit the Eagle Mountain House in years to come and remember the enchanting wedding we had there.

a weekend get away for many of our friends and we keep getting calls to see when we can all go back!! The best was our guest parked on Friday night and didn’t need to leave the property until Sunday!

nd I cannot say enough about the incredible attention to detail, the professional staff and the facility. We blocked the entire hotel and our guests were treated like kings and queens all weekend. Each guest got a call after they checked to make sure the room suited their needs. The food delicious and special needs were met dietary wise. We used the tent for our wedding of 140 and it was plenty big- lots of room to dance(and did we!) as well as room to move around. We used the carriage house for our rehearsal dinner of 70 people and it was also comfortable and well run. We loved our wedding and so did our guests!!! So many have said that it was the best wedding they have ever been to-Linda and Craig will make your day happen! Count on it!!!

hem and the team. We had one major concern of getting our elderly mother down to the wedding site, because she has issues walking and they worked out a solution. They were able to assist her in getting her to our wedding without any issues. This took a huge weight off of our shoulders. In addition, we had one small issue the day before our wedding and the team worked tirelessly through the night to fix it, so our wedding went off without a hitch! Thank you everyone for all of your hard work! Our wedding at the Eagle Mountain House was nothing less than spectacular! The staff is like family and they did an amazing job. The chef even came out to congratulate us and to ensure we were satisfied with all of the food. Everything was perfect. We love the Eagle Mountain House for the rustic charm, breathtaking views, the delicious food, friendly staff and they were able ro recommend all local vendors who were outstanding. We received the most beautiful flowers any bride could imagine from Dutch Bloeman Winkel. Our delicious and beautifully decorated cake came from Autumn Nomad. The justice of the peace who performed the service Barbara Theriault, did a lovely job. The readings and prayers she chose were so beautiful, that they made us both cry. Our photographer was Megan Bailey another lovely individual who was so easy to work with. She was kind, funny and she has taken some gorgeous photos of our wedding day...can’t wait to see the rest of them! There are not enough words to express the gratitude, happiness and beauty of our day and the entire team mentioned here made our dream wedding come true! We can’t thank you all enough for a truly amazing and unforgettable day! Thank you all from the new Mr. & Mrs. Dennis Jordan.

t could not have done so without the help of the fabulous Linda Boyer. Linda was organized, professional, and extremely hands on, not just from a planning perspective, but also for the execution of the entire wedding weekend. Not only was Linda a dream to work with, but the entire staff were extremely accommodating, helpful and friendly. Our family and friends were blown away by their level of attentiveness. The food was also beyond excellent and exceeded our expectations. The grooms family is in the restaurant industry and we had people in from some major cities who all raved about it. I cannot thank everyone at the Eagle Mountain house enough for such a special weekend. We can't wait to return!!!

t up. As the bride I felt like I wasn't informed about when things would be set up or what my role needed to be day of or the night before.

with each new coordinator I became more and more nervous as details weren't being conveyed. But once we met with Linda in January we felt 100% confident our wedding day would be perfect! I am an event planner myself and in one meeting I instantly knew that Linda was experienced, kind, organized and most importantly cared about the success of our wedding day. She - and her assistant Brittany - put up with my seemingly endless emails and pdfs with smiles and even pushed the completion date of the porch renovation up so our guests could rock on the porch. Brittany helped bring older guests down to the ceremony space via golf cart and to the carriage house. Honestly, all of the staff were so kind and courteous to all of our guests. I am still having guests remind me how much fun and easy the day was. The food was amazing (Ryan the chef is the best!) and when my cake baker arrived with a bit of a melted cake, the staff went into overdrive to help her fix it. Even the catering captain made sure everything looked perfect. I felt like I was working with a well-oiled and professional team who not just took my ideas, but also gave me excellent suggestions. Even the desk manager that weekend - Katie - went out of her way to make myself and our guests comfortable. The hotel is such a beautiful and historical place and may need some updating down the road, but it is clean and comfortable and all of our guests raved about the location. My husband and I could not have asked for a more perfect wedding experience. I feel terrible that some people may have experienced the disorganized staff from late 2016, but the new crew is one of the most professional event teams I have had the pleasure of working with in my career. I wish I could take them to every wedding that I do!

ur first coordinator lied about the space/capacity of the tent and rules regarding weather. The tent did not hold 200 people or was weather proofed as promised. This made our day overcrowded and stressful when it stormed during the reception. Our 1st coordinator didn't document simple information so when she abruptly left and we had the 2nd coordinator, we had to start at the beginning. Due to changes in management again our 2nd coordinator left too! Our third coordinator (current coordinator- Emilie L. ) wouldn't reach out to us until we contacted higher management. At this time we were a month away from our wedding date with nothing but a date planned. Being so far behind in the planning process, many promise were made with little follow through. This lack of effort, complete disorganization and unprofessional behavior continued throughout the wedding day. I had made great attempts to get the information that was needed, making schedules and diagrams, but basic scheduling and details were still incorrect until an hour before the reception! I was scrambling to do the job that staff should have. It seemed completely unacceptable that we had to be so stressed and do their job. I did not have a chance to enjoy my day because I had to do the work that other's could not. Worst of all was the hard labor that our guests had to do because the staff were inept. Guests were shocked and worried about the staff who could not handle the steps they were given. They jumped in to help with set up and did most of the work for hours. Furthermore, at the end of the night our guests noticed that staff were throwing away our items and being reckless. Guests stepped in to salvage the items we had spent months paying for and creating. Staff were late to set up events, leading to guests walking into an event space with storage containers and no chairs out- so embarrassing! Sadly enough, a bunch a guests saw our coordinator have a “mental breakdown” and started “freaking out” in the middle of the cocktail hour. Everyone who saw felt very uncomfortable by her unstable behavior. Eagle Mountain's inability to do their job cost of lots of money too. They lost flowers for the cake, lost our favors for the children, and did not fill the adult favors (matches), wasting the time, effort and money put in and guests with no favors! The staff lied and blamed others until items were founds locked away the following day. The worst was when strangers trespassed into the event (despite promises of privacy signs and security) and attempted to steal our wedding money! Once again our wedding guests had to step in to assist them out and get back our money. The venue was unaware of this group of people on their premises with back packs, it's crazy! Our vendors as well as our guests were unhappy with the process. Vendors stated they did not feel comfortable working with the Eagle Mountain staff and would not recommend this to others. They reported that the staff were “very overwhelmed and unorganized” and “if it were not for your guests being so helpful” then the event would not happened. Whatever your do, DO NOT use them. They will try to persuade you and make promises but you will be left just as upset as us. We ae left sadden and disappointed with little happy memories of the day.