Doubletree Hotel Detroit/Novi

isited), but because the original catering sales manager and the head chef were absolutely wonderful. Everything went downhill shortly after we signed the contract. They had a HUGE turnover of all the staff. We were NOT kept in the loop at all about this. One of the head managers actually sat down with us and pretty much told us that we were being ridiculous at panicking about the staff turnover and that we were wanting to hire a day of coordinator (he claimed that that was SO unnecessary). When wedding time actually came, the hotel kept losing power. The room block was a complete mess. They were suppose to have our wedding block in the same area and then have our bridal suite in a separate part of the hotel. Instead, all of our guests were spread all throughout the hotel and we were surrounded on all sides by rooms that our guests were in. The staff gave out next to ZERO of our welcome bags. What a waste! Also, from the VERY beginning, we had told the hotel that we would use their table cloths and napkins (to save money) and they had told us that they would be white. Then the day BEFORE the wedding, we were told that the hotel had just switched to all black linens earlier in the month. A wedding with BLACK linens?! The good thing is they did get right on that and fixed that prior to the wedding. But seriously, they need to get their act together. The food on the day of our wedding was WRONG! In our contract and order sheet, it explicitly states that we were suppose to have salmon with a balsamic glaze. We specifically told them, NO STANDARD CITRUS GLAZE. And what did we end up with on wedding day? Overcooked, thick as a brick, salmon with citrus glaze. It took nearly 45 minutes between getting our appetizer and getting our main meal. A few of our guests had to leave early due to travels (there was inclement weather), and so some didn't get to finish their dinner and definitely did not even get to eat the cake (cake took nearly an hour after our entrees were served). On top of all of that, the staff were rude to our guests at breakfast every morning. I actually witnessed them rolling their eyes at our guests and even other guests not related to our wedding. The ONLY saving grace this hotel had was their newest catering sales lady, Gentraia. She was who we worked with the last month or so of our wedding, and she was very responsive. She was also the one who quickly fixed our black linens issue. I would stay away from this hotel and this venue at all costs. It was because of this hotel that I did not have the wedding I had imagined and still have nightmares. If I had to do it again, I would steer CLEAR of this hotel.