DoubleTree by Hilton Hotel Los Angeles Downtown

into issues during the process and wedding, and while they did make up for it in the end, I still am going to mention them as a word of caution to other couples looking at this location for their wedding.  I cannot stress this enough, but get *everything* in writing. Even the most trivial things you don't think need to be written down/confirmed. We initially worked with Patrick, a sales manager. He told us about a ton of wonderful things we'd get with this venue, which was partly why we booked them. However, a few months later a woman named Sherly took over as the interim banquet manager, and I had to deal with her moving forward. Not only was she shockingly rude, but she made me hunt down every single email sent between Patrick and myself to prove he said what I told her he said. She also pushed back on us doing a food tasting (she clearly just didn't want to do it), and was reluctant to agree to what we were promised. Thankfully, she was just the interim and eventually Lea took over.  Lea was very sweet to work with and she immediately dove into the job, full steam ahead. Unfortunately despite Sherly telling me she would fill Lea in on everything we were told we'd get for our wedding, I had to prove everything all over again with Lea. Not just extras which Patrick just added that they apparently don't even do (wine service with dinner), but standard things written in their marketing materials (ivory linens instead of white), I had to find it documented, and send it. So that was kind of annoying. However they upheld everything we were promised. But this is why I would stress to get it all in writing!  The day of the wedding had a few issues, despite our very detailed BEO. The wrong arch for the ceremony; staff failed to move the chairs for our post ceremony pictures; the Genji Lounge where we got ready was appallingly disgusting (5 dead cockroaches on the floor, water damaged ceiling in 2 spots plus a dirty bucket to catch the leak); the heat was blasting in the banquet hall despite it having been 90 degrees that day and us asking them repeatedly to turn it off; staff unavailable to assist our photo booth vendors despite them saying they would be available; their parking situation is nothing short of a nightmare: watch how much they charge! We were told it was $12 for self-parking, but several guests told me they were charged anywhere from $40-$60. Come to find out, the Doubletree knew it had been an issue for at least 3 days.  Despite these issues the wedding was absolutely lovely; it really is a gem of a location. I understand that with COVID, lots of places are struggling, so I am giving them the benefit of the doubt and I do hope they get it together. I did end up bringing my issues up to Lea after the wedding, and they promptly refunded me a small amount to make up for it. I am grateful that they saw how much they dropped the ball, and didn't fight me on making it right. Lea is wonderful to work with, I don't envy the mess that she inherited, but she is doing a fantastic job. All in all, the venue is such a wonderful place to have a wedding.