My husband and I were extremely excited when we found this resort. We wanted a place that our family can come to, drop their bags in their room and not have to worry about anythi...ng. The planning process(about 14months) with the Banquest Mgr Marie was wonderful. Very detailed oriented, very caring, really felt that you were in good hands. Unfortunately Marie was on vacation during our wedding(which she completely deserves) and her staff completely fell short in all aspects of our wedding. My final walk through with Marie went great. She had her asst, Kay, and their head Bqt server Ryan sit in on the meeting. I origanaly had a day of coordinator hired and after the meeting with all 3 of them, they assured me that it would a waste of money and they would take care of everything. Considering the detailed notes and diagrams for setup and how thorough this meeting was, I was confident that they were right and I let them do everything. I was COMPLETELY WRONG. I was told that Kay would be at the event all night, -saw her 1 time and thats when I was walking down the aisle, otherwise no interaction with her whatsoever, was she there? They were detailed notes about the ceremony setup, (ie- chairs for our violinists and guitar, sand ceremony table, a memorial table for my grandparents) none of this was done. Also particualr details that were noted were not done. Our musicians were told by Marie that they would have an electric cord for them and when our Musician asked Ryan for it, he was rude and said don't you have one. Our forever frame was not setup (tablewas, no frame)& the memorial table and I specifically went over this with Ryan and Kay the night before at the rehearsal and they assured me they were taking care of everything. Needless to say lack of attention to detail caused a chain reaction for our ceremony because our pastor had to skip parts. Very embarrasing. When we tried to do the sand ceremony, our photographer asked Kay for something to pour sand in & her response was what do you want me to do about it. Really? Give us a coffee cup, something to impervise. After the ceremony, we had a very specific timeline to follow and I found myself running my own wedding. Did these people have a meeting to go over the timeline? I had to tell the staff, its time to do our entrance, its time for dinner, its time for cake, you need to move our table now. It was extremely frustrating. Where was Kay? Where was Ryan? Saw him a couple times and it was him walking by and giving a thumbs up. We had two older female servers working our party, they were rude esp when it was time for cake. They told me it was the DJs responsibility to tell them that. EXCUSE ME??? He is a vendor, not an employee of the Doubletree. Besides, why wasn't our timeline followed? The courtesy and professionalism was extremely disappoining. I can go on forever but in the end THEY MADE ME CRY ON MY WEDDING DAY!!!! the saddest part is I believe in my heart that if Marie was there, none of this would have happened. Being in this industry, I was truly appalled by the lack of aggressive hospitality of their banquet staff, esp when they are backed by Hilton standards. The front desk staff was wonderful, except the overnight manager that threaten us. (still havent received an apology)I have so more to say, but I have no room to write. Ultimately think twice before you choose this venue