I've never written a negative review in my life, but I felt like I owed it to anyone who takes the time to read reviews and is contemplating whether or not to choose DiNolfo’s as t...heir venue. Please don’t waste your time any further and save yourself unnecessary headaches and heartaches on your big day. Don’t think twice about passing this one up, you won’t be sorry you went elsewhere.
I had high hopes for DiNolfo’s. After visiting multiple venues, their tall ceilings and large windows persuaded me to book for our wedding but don’t let that fool you. The price tag does not match the service or quality of this place. When you drop thousands and thousands of dollars for your wedding venue, you would think there would be some type of manager/coordinator working your event. This was not the case, we had very young servers asking us, as the bride and groom, multiple questions throughout the night. The bride and groom should not be bothered with any sort of questions around planning the night of their wedding, such as “what time would you like dinner to be served?” This was something we had already finalized with their staff prior to our wedding day.
This next issue was the biggest disappointment I encountered with DiNolfo’s. Unfortunately, my baker almost got in a car accident on the way to the venue when delivering our cake and had to slam on the brakes. With that, my cake was destroyed. My baker ended up going back to their store about 45 minutes away to remake our cake. The bakery relayed this message to DiNolfo’s (DiNolfo's staff even saw my cake exploded in their van). DiNolfo’s did NOT relay this message to anyone!! They could have told anyone, like my parents, a bridesmaid, even me or my husband (this all happened around 4pm, plenty of time to let someone know). Instead, I found out as I was introduced by our DJ as the new Mr. & Mrs., when walking onto the dance floor to cut our cake, only to see that it was missing from the cake table. The reason was because my chosen bakery was not DiNolfo’s preferred vendor. Because of this, DiNolfo’s chose not to work with us or the baker when this situation took place. Instead we were left in the dark, we had no idea what had happened until after 7pm and cocktail hour began at 6:30pm. When my parents and I went to ask the wait staff where it was they proceeded to tell me “I have no idea what happened to your cake, it never showed up” & “we have a prop cake you can use”, this was one of the top worst things you could say to a bride on her wedding day after the many months of planning. Their wait staff were very young and had no idea how to handle this situation, they acted like it wasn’t a big deal. I had to demand I speak to a manager, which is crazy because you would think there would already be one in sight when hosting a 200 person wedding. When she finally came out to speak with us there was no remorse and no willingness to help. It was then when I was finally told what had happened to our cake. I was told that they tried contacting the bakery and they weren’t sure when they would be back with the cake. This was a lie, they never contacted the bakery because they refuse to coordinate with a bakery not on their list of preferred vendors. It was an absolute terrible experience. This unprofessionalism delayed our entire timeline for the night, from the speech’s, to dinner, first dances, the dancing in general all got pushed back. Time was robbed from us. It was so disappointing and hard to move past as the bride.
Then to top it all off, when I went to call DiNolfo’s a few days after our wedding to discuss what happened, I was ignored for over a week. I asked to speak to their male owner (I won’t divulge any names) on a few different occasions, and he was too much of a coward to call me back. Finally, I got a hold of someone I had worked very closely with to plan out details of our wedding. I expressed how I felt to her and again, barely was given an apology, and expressed no care in the world and she wished my husband and I well. It was total black and white from her demeanor when helping me plan our wedding. After this encounter and everything else I had experienced, it was so clear to me how fake and inauthentic their staff is. Another very shitty encounter was one my dad experienced. It was a few minutes before cocktail hour and my dad went to grab a beer at the bar and was denied. Again, the high price tag we paid for food/drink and the father of the bride cannot even order a drink from the open bar 2 minutes before the reception started. The lack of respect given at this place is unbelievable. Once they have your money, the customer service goes downhill. They genuinely don’t care about you as a person or your wedding celebration. They treat you like a number and only want your money. My husband could smell their phoniness from the start, but unfortunately, I gave them a chance. I could go on with other mishaps, but it’s not worth my breath anymore.