Curlypri Wedding Studio

and flexible with every couple I serve. My clients' experiences and their testimonials reflect the care I bring to each ceremony. Many have generously shared their experiences on video immediately following their weddings, and I welcome prospective couples to view those testimonials and reviews. This experience has certainly been a learning opportunity for me. It is the first time I have encountered a cancellation ever and the circumstances and the interaction that has preceded since. The very negative emails I have received from Austin are disappointing, but I am not the one who cancelled nor fulfill my obligation. I sincerely regret that I was unable to deliver the ceremony I had prepared with such care. I remain committed to providing meaningful, personalized wedding ceremonies and treating every couple's special day with the respect it deserves. I wish Austin and Amanda a happy marriage. I acknowledge Austin is correct in anticipating a response to this review. Following the wedding, Austin requested a full refund. During those discussions, he communicated that a negative public review “would likely have a significant negative impact on your business.” If I did not provide the full refund requested or $400 dollars. I have retained all their correspondence and supporting documentation. I found the prospect of negative publicity being raised in connection with a refund demand particularly disappointing. Nevertheless, I issued a $180 refund a third of the total invoice as a gesture of goodwill, despite the substantial preparation and services already completed. I also would like to clarify, we did not have multiple wedding-planning phone calls. There was no comprehensive discussion of the wedding-day agenda, venue logistics, or strict scheduling requirements. No detailed wedding-day timeline was provided to me, nor was a specific 4:30 p.m. arrival time agreed upon even though my intention is to always arrive early which is what I normally do. The only phone conference which I organized was to discuss finalization of the wedding script. Unexpected circumstances can arise despite careful preparation. My professional responsibility was to communicate the situation promptly, make reasonable efforts to arrive, and remain prepared to perform the contracted services. Our signed agreement specifically anticipates unforeseen traffic conditions beyond reasonable control under Section 4.3 of that agreement. It also stipulates the 50% Retainer is non-refundable. While in traffic for two hours, I had proactively communicated 45 minutes prior to the start of the ceremony the circumstances with Amanda the bride and remained committed to fulfilling my responsibilities. A family member then contacted me around 4:30 who then cancelled my services. I remained enroute, considering the family member is not the one who contracted me. I followed up with the bride at 4:46 stating I’m still on track to arrive be at 5:03 which she stated, “No thank you…we will figure it out” at that point I turned around. Their personalized wedding ceremony script had already been completed, approved, and delivered electronically via email, making it readily accessible to them regardless of my physical presence. I was ready and willing to officiate when they decided to take matters into their own hands and make alternative arrangements. While I was genuinely surprised by their decision, I was certainly not angry, and I respect their right to make that choice. However, their decision to cancel does not negate the professional services already performed, nor does it change the fact that I was prevented from completing the remaining portion of my commitment. Once they elected to proceed without my services, the responsibility for making alternative arrangements and determining how their ceremony would proceed rested with them. I restate, I take tremendous pride in being responsible, communicative, compassionate, and flexible with every couple I serve. My clients' experiences and their testimonials reflect the care I bring to each ceremony. Many have generously shared their experiences on video immediately following their weddings, and I welcome prospective couples to view those testimonials and reviews. This experience has certainly been a learning opportunity for me. It is the first time I have encountered a cancellation ever! I sincerely regret that I was unable to deliver the ceremony I had prepared with such care. Priscilla P. Cueva Curlypri Wedding Studio