Shelley (who does the weddings) was very helpful and accomodating. She was very patient with me, even after I "changed" flowers multiple times.
I was very diasppointed with my ...bouquet. I had asked for DARK purple calla lillies (which were only in the bridal bouquet) and specifically stated that they needed to be dark. It does state on the contract that they can't guarantee the exact shade of the flowers, but she assured me it wouldn't be a problem. I used to work a florist, and know that these can be found if they need to be. Needless to say, when the flowers arrived the morning of the wedding, my calla lillies weren't dark, but were instead a light purple. I was really upset, but there's nothing you can do at that point.
I would've driven around the state the day before to get them myself if they had just let me know, I only needed about 8 of them!
That being said, I was otherwise very impressed with the service (the delivery was right on time, even though the location was hard to find).