Crowne Plaza Cleveland At Playhouse Square

ossible. We felt so welcomed and well taken care of through the entire planning process! Everything ran so smoothly on the day of our wedding! The team was so organized, professional, and ensured each guest was taken care of. Camryn, our coordinator, was phenomenal and incredibly helpful throughout planning. She was thorough, responsive, accommodating, and executed such a beautiful and stress-free wedding day for us! Mr. Alex made us, our families, and our guests feel so welcome. He went above and beyond with his attentiveness throughout the weekend. The hotel management team was so kind and willing to assist with anything along the way. The bar and dinner service were flawless, and the food was great! As the bride and groom, the staff definitely made sure we were able to have some moments to enjoy our food and drinks as well! Our sole issue was the valet parking, which gets extremely busy and was up to a hour wait at times for our families, our vendors, and our guests throughout the weekend. The valet is a contracted company not run by the hotel and was understaffed, but Camryn and Joseph from the management team were very responsive to our concerns and did everything in their power to address the issue. We are so happy that we held our wedding here and we highly recommend it to other couples!! It is such a beautiful, fun venue with an exceptional team!

edding and they were very accommodating of our customs. The ballroom is a great place for a wedding ceremony (in our case, and Indian one), with all of the natural light. We loved that they displayed our wedding picture on one of the screens of the stunning Playhouse square area, that surrounds the hotel. They worked great with our vendors and gave us such a good rate on the room block. Finally, all the small things they did including let us keep some stuff at the site, earlier in the week, was huge. They also made a chai station for our hotel guests which was above and beyond. Crowne plaza hotel in playhouse is such a beautiful hotel and a great place for a wedding/reception. It is only made better by the wonderful team that runs this hotel and how much above and beyond they go for their guests/clients. We would recommend them to anyone looking to have a wedding!

nt details. We choose the chandelier wedding package. We did not have to lift a finger or worry about anything on our wedding weekend due to Camryn and her team doing everything for us! They are absolutely amazing. They helped us with all the nerves and bride craziness allowing us to put trust in them! You work with their chef in choosing the food menu. It was by far the best food I have had at a wedding. We were able to choose custom drinks for the open bar based off of the package we chose. This venue is very accommodating for everything we had in mind. We stayed in the presidential suite the weekend of and was way more than enough room to get ready in. Having everything all in one place was great for us and the guests. During the day, Camryn and the staff are there checking in and makes sure everything runs smoothly to the point my husband, family and myself did not have to worry about anything! My husband and I felt like true royalty that weekend being there from how welcoming and helpful Camryn and the staff at Crowne Plaza were. I would recommend this venue to anyone who wants their wedding of their dreams to come true!

ask for a better experience.

stress of wedding planning a breeze. My mom was beyond thrilled with the help of Meagan and her reception team when setting up our decorations. Not only did they assist with setting up the decorations but also tore down the decor leading to a stress free night. Kailee made sure that every detail was finalized from the bar signs to the welcome bags. All employees at the crown plaza were professional and treated our guests like family. My husband and I would definitely recommend this hotel to any future couples looking for a great location for their future wedding.

s it all this is it! Camryn our coordinator was wonderful! She made everything so easy and helped keep so much weight off my shoulders while planning. The staff of the hotel was also fantastic, especially Mr. Alex! Our guests raved about how nice and attentive everyone was. The food was complimented all night and guests also loved being able to go to the third floor patio to see the city view. From beginning to end The Crowne Plaza Playhouse Square was a joy to work with and I would recommend to anyone that is looking for a beautiful, stress free venue! I couldn't thank them all enough <3

attentive, responsive, and so extremely helpful with executing everything I wanted/needed. The food was stellar. You always worry that it won't be as good as it was during the tasting but everyone told me (and is still telling me) that it is some of, if not the, best food they have ever had at a wedding! So, thank you Chef Landon! The whole staff at Crowne made me feel very special and made sure I knew it was my weekend/day. Mark was extremely accommodating to our crazy families. But like I said, Camryn was the glue that kept it all together. I cannot sing her praises enough. Her and the banquet team even set my decorations up exactly how I would have for the reception without me even having to direct anything. It took so much stress off of my plate and the only stress I had to worry about was 3 days straight of socializing. Camryn and Crowne were amazing. Book here and ask for Camryn if it's possible!

my many questions. The reception looked beautiful and went so smoothly. Our parents enjoyed being able to do the tasting with us, while we were selecting the menu. That was a fun experience to share with them and I am grateful the Plaza included them. At the tasting, a server whom I believe's name was Michelle, was very sweet and fun. She actually gave my now husband and I an idea that we ended up including on our reception night. A final private dance with just us in the ballroom. It was a special moment I am grateful to have! Michelle also served during our wedding reception and so many of our guests took note of her name and passed on how much they enjoyed her. Great staff, great service, great accommodations, and gorgeous venue. Thank you Natalia, Aubrey, Michelle, and staff for an amazing evening!

o it. Let me tell you... It was a GREAT decision! The food was delicious (they even set aside cocktail hour hors d'oeuvre for us and placed them at our table because they knew we wouldn't get to enjoy them), the space was exactly as I envisioned it, and the staff that works there is LOVELY. Everyone is so, so kind and accommodating. I would email Natalia several times and she would always get back to me with answers. She was always willing to listen to what I wanted and then she made that come true. She went above and beyond to make sure everything looked beautiful and how I wanted it to. Like others said, she is kind and always has a smile on her face. The staff here TRULY want to make your wedding dream and vision come to life, and they are willing to do what they need to to make it happen! Also, half of our wedding guests were out-of-town guests. Natalia updated the room block booking link for me several times and did everything she could to make sure our guests got a room. Our guests have told us multiple times how great our wedding was, and a lot of that is due to how great the staff was. I highly recommend working with them!

elped along the way to make sure everything was what we wanted and got done on time. Everything was amazing - food, drinks, staff, room setup, and accommodations.

ave the room block for everyone to use. All of the food provided was delicious and the bar service was great. The workers were all so kind and helpful. They even saved us when our party bus for pictures canceled on us the day before the wedding! We were panicking and went to the hotel manager who was able to find us a bus by the end of our rehearsal dinner. We worked with Aubrey and she was the absolute best with taking care of everything! She made it so we did not have to worry about any of the organization, decorating and everything else in between. The room itself was very beautiful and right outside there are a lot of great picture taking spots! Definitely would recommend having your wedding here!

, when asked for suggestions, Aubrey had the best ideas! Everyone had a great time and we didn't have any issues. Thanks Aubrey for making all their dreams come true!

ind that we had two super great events. Our ceremony was beautiful and perfect. Our reception was so nice and went without a hitch. I highly recommend the Crowne Plaza for your event! I really appreciate Daneel's responsiveness, professionalism, and kindness. She and the rest of the team really made our day special. I also think the Crowne Plaza is a great value for such a beautiful venue, great customer service, and great location.

he Crowne Plaza!! From the start to the end of the wedding process they were spectacular! Natalia is a superwoman! Her communication is quick and very detailed, always willing to chat on the phone or meet in person to verify anything me or my family had questions about, and blew my wedding vision out of the park! She is so kind and always has a smile on her face and willing to help in anyway she can! The staff at crowne plaza is so joyful, fun, and made the night soooo fun!! They even were dancing with us on the dance floor and made us all feel so comfortable ! The food was insanely good and every one talked about it for weeks! Honestly, guests and family have been raving about how amazing and fun our wedding was and I owe that to the Crowne Plaza staff! You were all so generous and kind! Cody and I are so happy we chose the crowne plaza, you all will hold a special place in our hearts! The best day ever !!!

ll of our belongings to our room and we didn't have to touch a thing! Natalia assisted a lot with the set up and made that part of our weekend stress free. She was available for last minute questions over text and phone call in the hours leading up to the event. At our Wedding, everything went as planned. The ceremony space was set up correctly and everyone knew what to do thanks to Natalia's help at rehearsal the day before. The bartenders were very efficient and friendly. The food was AMAZING (we picked delmonico angus beef, chicken romano, and butternut squash ravioli), as were the servers and the manager Joe. Chef stopped by to make sure the food was good too! It felt like they actually cared about making our day special and by the end of the night, some of the servers were on the dance floor with us. The next day, clean up was pretty quick and departing was nice and easy! The only downside I can think of is that it took a few rounds of back and forth to get all of our numbers correct on our BEO and some lack of attentiveness within email communication in general (throughout the whole process). But all was resolved when we met in person more. I was really impressed at how Natalia and the rest of the staff were able to ease our anxiety by being super helpful in the couple days leading up to the wedding.

convenient to not have to hire outside vendors, and everything was perfect! The chef is amazing, all of our guests raved about how good the food was. The event staff were so kind and helpful the night of our wedding, and our wedding coordinator Aubrey was fantastic to work with! She made everything go smoothly, and even helped me switch my napkin color the day before my wedding! This venue is especially ideal because it’s located in the heart of downtown and is convenient for guests to stay the night…no shuttle or Ubers needed! We had the majority of our guests coming from out of town, so the fact that this is a hotel made travel plans easy for our guests. I can’t recommend this venue enough!

on was absolutely perfect and went off without a hitch. All of our details were executed as we wanted them to be and they looked great. We received so many compliments on our appetizers and dinner, everything was served timely and hot. The chief could not have done a better job. The hotel and event staff went above and beyond for us to make sure everything was taken care of. They even took the time to make us a plate of our cocktail hour apps and our late night bite to enjoy. Although there was some hickups, missing our photo on the marque, some maintenance problems in the rooms, I would recommend using the Crowne plaza for any formal or leisure event.

y other venue. Daneel was great at communicating with us, as well as Natalia who ultimately helped us leading up to our wedding day. I cannot say enough great things about Natalia and how much we appreciated her help. Natalia helped in making sure the days leading up to the wedding and that the day of went smoothly! The staff at the crowne plaza went above and beyond for us- from chef Bernie’s amazing cooking to our lovely bartenders, waitstaff, and front desk employees, they all made our day one to remember. We honestly feel so blessed to have them as a part of the best day of our lives.

to detail and everyone was genuinely eager to give us the best day possible. The event staff listened with open ears about my biggest desires for my wedding day and accommodated our specific requests. My husband doesn't drink alcohol so they provided non-alcoholic beer at our wedding and we returned to our room to a bottle of sparkling juice. I hate salad dressing, so they made sure all tables had gravy boats for salad dressing (I realize this is a silly small thing, but it was important to me and they listened). They set up all of our decorations beautifully (including Natalia taking on more than she bargained for on a few specific items that looked just perfect for our whole day). Everyone at the hotel greeted us excitedly all day. The front desk was incredibly helpful and communicative as my hair/makeup and breakfast showed up VERY EARLY on wedding morning. They cheered me when I walked out of the elevator for the first time. Multiple staff members asked me regularly throughout the weekend what I needed and did literally everything I asked. It made my experience completely stress free. The food was absolutely incredible and Chef made sure I had enough to eat when he saw I hadn't had much time to sit down. They even accommodated a last-minute request for my husband and I to eat in a separate room to help decrease covid exposure. I never plan on having another wedding, but if I do, it'll be at Crowne Plaza. We felt so welcomed and appreciated and it was great to never have to go looking for staff for help with anything because they were so on top of it. We can't thank you enough for giving us our dream wedding!

g to work with, she accommodated all of our requests even the amazing sundae bar that was such a hit! All the guests could not stop talking about how amazing and attentive the staff/servers were and how great the food was (and boy was there a lot of food!), the chef outdid himself! They even had extra entrees of my husbands and mine waiting in our suite for us in case we did not get to eat them with the added bonus of champagne and chocolate covered strawberries! Speaking of the suite, it is huge and full of natural light! Perfect space for all the girls getting ready in the morning! They really do take care of everything there for you including set-up and take-down, when coming up on the day and the day of we were stress-free! Thank you for everything! <3

experience you dream about. We were most impressed with her and her team during the actual event. They made absolutely certain that the evening ran smoothly and that every guest had anything and everything they needed to enjoy the night! This was our 4th child and wedding and we couldn’t be happier with how everything played out.

chicken with boursin sauce and potatoes dauphine :) The main downfall of this venue is the general manager. The word “no” seemed very prominent in his vocabulary. He made it clear that this was just another event and it wasn’t “that big of a deal.” Luckily, the rest of the staff showed wonderful hospitality, especially the servers. Finally, be cautious of the contract. It definitely has room for interpretation. Overall, our wedding was beautiful and we’re happy we chose the Crowne!

ony and reception. The hotel is clean and very updated, including the rooms! Our bridal suite was AMAZING. Extremely spacious with a bar, two bathrooms and plenty of seating. This is PERFECT for getting ready the morning of...which is exactly what I did! We comfortably fit 13 women in the suite where we all got ready, ate breakfast and lunch! The day went smoothly and our ceremony and reception went so well. Our wedding coordinators, Daneel and Aubrey went above and beyond to make sure the process leading up to the wedding and the day of went perfectly. They definitely exceeded all of our expectations. Aubrey and Daneel answered our thousands of questions,over many months, clearly and promptly. They truly want the day to be everything that you have been dreaming of. The day would not have been as amazing as it was without their expertise and their guidance. They were always so kind and understanding throughout the process and we will be forever grateful to have had them by our side throughout it all! The staff was also so kind and professional throughout our wedding weekend. They really made my husband and I feel so special...from the reception desk to the bartenders and wait staff! We so appreciate you! I would absolutely recommend the Crowne Plaza for your wedding or even your next event! I know that we will be coming back!

e wedding venue, I couldn't ask for more. My day was perfect thanks to Crowne. Daneel, Olivia and Aubrey made sure everything went smoothly. I hardly had to lift a finger as they had it all handled. The food was phenomenal and everyone commented on it. I couldn't believe how much was included in our package. It was so affordable!

our wedding. We even changed our ceremony floor plan the week of the wedding and they were so accommodating!

ame together and was so beautiful. The 10 days leading up to it were more than less than ideal because of the Covid surge and a lot of last-minute cancellations and people backing out, but I cannot thank Daneel and the entire staff for being so accommodating and making it happen for us and our parents. I don’t wish anyone to be a Covid bride, but this this was everything I could’ve imagined and more for our wedding. Shauna was the sweetest telling me she was going to call me yelling at me if I canceled or postponed, Daneel dealing with probably my 500 emails constantly, from the chef giving my husband a jar of ranch to take home, to the bartenders getting down. We LOVED the entire day!!!

utiful, the food was delicious. Everything looked beautiful and Daneel was there over seeing the whole event. Kudos to all at the Crown Plaza Cleveland Playhouse Square and Thank you! I highly recommend this venue for your wedding!

iko. It was an interesting and frustrating time planning a wedding through Covid after one postponement from November of 2020. Daneel & Shauna were patient with me and answered all my questions. We had the ceremony, reception and breakfast the next day at the Crowne Plaza at Playhouse Square. Food was delicious, friendly staff, service was great, everything was on point. My daughter and son-in-law had a wonderful wedding that they could ever dream of and without your help this could not have become a reality.

t Crowne Plaza Cleveland and cannot recommend it enough!

rt - which was a relief. But we continued to work with Daneel and her team at the Crowne Plaza to find a new date. Daneel and everyone at the Crowne Plaza were amazing. They worked with us through Covid to plan a new date and we finally had the wedding in July, 2021. The ballroom was fully renovated during Covid and it looked absolutely beautiful (spend a little extra for the "up lighting") for both the ceremony and reception. The cocktail hour was just outside the door so everyone had a cocktail immediately after the ceremony. The food was fantastic, T-Bones and Salmon, and both received great feedback - not common for a wedding. Plus, the location can't be beat if you're looking for a place where you can do everything in one place. We had a lot of out of town guests and they were able to check in and not drive anywhere the entire weekend. All in all we turned a terrible situation into a fantastic day and evening - just a year later. So, highly recommended. Call Daneel. She dis a great job.

ur hotel block during our wedding. Our guests were all very pleased with their rooms and the service at the hotel. Would definitely recommend!

mative and helpful and continued to advise them through the whole process. Daneel even gave us tips on the best value for certain items. The wedding was this past weekend and the reception was everything they had been promised. The staff is extraordinary and go out of their way to be helpful. Everything was set up beautifully and the space looked lovely. Everyone raved about the delicious food from the cocktail hour to the late night bite and the chef really went above and beyond in perfectly handling a multiple number of guests with food allergies. From the moment we all arrived the day before, the entire staff was so welcoming and accommodating. We appreciated all of their efforts toward a very successful and fun event. I highly recommend the Crowne Plaza. Every bride should tour the Palace Ballroom and the huge Bridal Suite.

lix served the reception. I cannot say enough about how beautiful everything was and the food was delicious. The entire family spent the night, such beautiful rooms. The family enjoyed the 3rd floor patio which had beautiful strings of light. We had the opportunity to walk down to E. 4th street and their open air cafes.

block at a wonderful rate, making sure all of our guests were taken care of, and making sure our gifts were given to the guests upon arrival. We loved using this hotel so much that my sister, who is getting married next year, is using this hotel for her room block as well. Thank you to Daneel and the Crowne Plaza team for making this step of our wedding planning so flawless! We can't thank you enough!

ch was also fantastic! The only complaint was that it took our room a couple of hours for it to heat up.

y one, Daneel, Gayle and the staff at the Crowne Plaza Cleveland at Playhouse Square have been nothing but courteous, professional and so helpful. Daneel was always quick to respond to our seemingly never-ending list of questions. On our wedding day, Daneel was very present and checked in us to make sure that we had everything that we needed. The setup of the reception was beautiful - we are still waiting on our professional pictures, but Daneel and her staff took my unorganized list of ideas and signs and organized them so that everything was PERFECT for our reception. Our food was AMAZING (special shout out to chef!!) and all of our guests were raving about ALL of the options (salmon, steak and vegan ravioli). Daneel had champagne and orange juice brought up to the bridal suite while the girls were getting ready (which is MASSIVE and boasts gorgeous views of downtown) as well as a bottle of champagne, chocolate covered strawberries and a gift waiting for us once the night was ending. It is very clear that Daneel takes pride in her profession and I am so glad that her and the entire staff at the Crowne Plaza were able to play such a pivotal role in ensuring that our reception was flawless! All of our guests had so much fun and everyone had glowing reviews of the staff, food and venue. We ended up having our reception at the Crowne Plaza by chance and it truly turned out to be the biggest blessing in disguise. If you're thinking about booking at the Crowne Plaza Cleveland at Playhouse Square - stop thinking and DO IT! You will not regret it!

re the best to deal with. Their communication was beyond impeccable. Daneel was so easy to work with. We had a great time and all of our guests were very happy with their stay. The presidential suite was amazing and we really appreciated the upgrade. We would not only stay at the Crown Plaza Playhouse Square again, but would recommend it to any of our friends and family. All the other staff was amazing as well. Everyone from the front desk, valet, room service, and housekeeping were so nice and welcoming. I believe it was the general manager that graciously gifted a couple bottles of Prosecco and OJ to the girls the morning of our wedding. That was so kind of him. They really appreciated it!

ty to get ready in and that Daneel put our picture outside of the hotel on a billboard. The food was excellent and we were able to make our own specialty cocktail!

Crowne Plaza have EVERYTHING covered in a beautiful, renovated venue with a great location. My husband and I are both from the Cleveland area but live in Salt Lake City, Utah. We decided to get married in Ohio because that is where most of our family and many of our friends still live. Our parents visited many venues in and around the city for us when we first got engaged in 2018, but none were the total package for what we were looking for in planning a wedding from across the country. When we visited for Christmas that year, my husband found the Crowne Plaza online, which was a venue neither of our parents had seen before. We were able to visit the next day and immediately knew that it was the place for us. Daneel, the wedding coordinator, was experienced, knowledgeable and very patient. The ballroom was gorgeous and had a beautiful view of Playhouse Square. The bridal suite was outstanding. It included a large living/dining area with its own bathroom attached to a private master suite with its own bathroom including a large vanity, jacuzzi tub, and shower. On our wedding day, we had more than enough room for both the groomsmen and the bridesmaids to all get ready together but still separated, with the guys in the bedroom and the girls in the living and dining area. My maid of honor had an adjoining room to our suite which was more than convenient and was a perfect place to keep my dress hidden from my fiance. Along with the outstanding accommodations, Daneel was wonderful to work with and took care of almost all of the wedding details! We had our ceremony, cocktail hour and reception at the hotel and the only thing we had to book ourselves was our photographer, entertainment and officiant. Daneel had great recommendations for these vendors and experience working with many of them, too. After booking the Crowne Plaza, there were no "bridezilla" moments or arguments about silly details in any of our planning. This was in large part because Daneel had everything we needed to do organized, taken care of, and planned out in a timeline. I was only back in Ohio for a weekend after booking the Crowne Plaza and it was for my bridal shower. That is when we had our food tasting with the AMAZING chef at the Crowne Plaza and cake tasting at Wild Flour Bakery, (which is included in the Crowne Plaza Wedding Package). When our wedding weekend finally came in December 2019, we had no stress or worries and everything went perfectly. Our party of 130 friends and family had a wonderful time and couldn't say enough good things about their stay and how much they enjoyed our special day.

that the ballroom has all the windows overlooking the Playhouse Square sign and the chandelier- it was a beautiful view especially at night. It was so convenient for our out of town guests and local guests who chose to stay the night. We were able to have the (huge) Presidential suite the night before the wedding and it was the perfect place for the bridesmaids to get ready in the morning. Aside from the large bedroom and bathroom, there is a separate area with couches and a bar for relaxing and an area for the bride and bridesmaids to get hair and makeup done. And the view was amazing! The ballroom looked absolutely beautiful once it was all set up. Daneel, the Catering Sales Manager, was one of the big reasons we choose to have our wedding at the Crowne Plaza. Right from our initial contact and tour of the venue, she was friendly, helpful, and easy to work with, and I thought she would be the perfect person to work with and make our wedding day so special. And I was right! I was a bit of a procrastinator with all the details and Daneel was especially great with working with me in the few weeks/days leading up to the wedding. Also, the food was really good! We were told by so many people after the wedding how beautiful and elegant the ballroom looked and how great the food was (we especially got lots of compliments with the steak). Also included was a cake from Wild Flour Bakery. They were also very helpful and easy to work with, and the cake was delicious! Overall, I couldn't be happier with how our day turned out. We definitely made the right choice with the Crowne Plaza at Playhouse Square.