The venue, Coyote Hills Golf Course, had a wedding before ours which the venue coordinator, Hannah, didn't notify our wedding planner, so our wedding planner ended up waiting in he...r car for hours just to wait for the staff to finish cleaning up when my planner specifically told her that she will be there at this time to set up. Also, this venue booked a golfing event at the same time as our wedding, which they also didn't inform us about. It's a golf course and they told us in the beginning that the golf carts would've been already put away by the time we start, however that was not true, because of the golfing event, there were still carts going around which was horrible since they were distracting our photoshoot. Also, the venue was late setting up the ceremony site, like no aisle runner, due to the overbooking of this venue, which made the photographers to have a delay getting their details shots. Our white dance floor was late to
the reception as well, one of the assistant coordinator, Kyra, even had the nerve to blame us for it being late. Hannah also had the nerve to blame us for "not informing" her that we will have signature cocktails, which we did in the very beginning of our wedding planning, she was the one who gave us the idea. She is very forgetful, since she forgot to put in her notes about the signature cocktails and she kept forgetting to include the sweetheart table drapings that we have been requesting for for months. She didn't include it until the last week of planning. The serving of the food was delayed as well for the guests. There were some people who couldn't come, but their food was paid for, someone asked if they could eat the extra plate of food since that person wasn't there, the staff said "no he has to be here for us to serve it". We paid for all the plated food even for the ones who couldn't make it. Why can't they just give out the extra food to the ones who wants to eat it? Why did we have to beg for the food we already paid for? Also, Hannah informed us that the locker rooms downstairs for both male and female will be private for our event, however people from the golfing event kept coming in and we had left our stuff there. My husband lost his toiletries with an expensive cologne inside due to this. Everything felt so rushed because the venue didn't have everything together. Hannah and Kyra were horrible to work with, my wedding planner was so stressed out trying to get everything organized and ready but due to all
the delays from the venue, it made her job harder than it already is. I regret booking my wedding at this venue. We have spent a ton of money for nothing.