We hired Continental Catering for our rehearsal dinner, and I will say that on the day of the event, they did a great job. The food was good and everything was set up perfectly. Le...ading up to that, however, we did not have the best experience.
I worked with Christie for most of the time, and I did not feel great about the experience. First, when I originally called to request information about their services, I was left out in the cold. It was almost like she expected me to call them with an already finished idea of exactly what I needed. I was not asked any questions about the event, only told "we're going to need a lot more information to give you a price quote", without any follow up questions. I was not guided through the process at all, and had to ask probing questions about what they needed from me in order to get the process started. Once we started choosing menus, the different packages were not explained or easily understandable. I had to request different menu combinations and then try to interpret short email replies from Christie about what our options were. We finally set up a tasting (that was more of a meal confirmation than a sampling of options, as we had to nail down our exact menu before the tasting for some reason), only for Christie to not show up, and tell us that Yolanda was now our point of contact. This was not the worst news in the world, as Yolanda seemed much more organized and responsive. She did a great job for the rest of the coordination, asking us questions about how we wanted the night to go and giving us options to choose from. The only other mix up was that the venue thought Continental was providing tables and chairs, and vice versa. Thankfully Yolanda called me a few days before the rehearsal dinner to clear this up. Although we talked about it at the tasting, Yolanda did a great job of recognizing there could be an issue and fixing it without a hitch.
Overall, the food was good and set up beautifully, but we were very turned off by Christie's lack of proffesionalism and considered changing caterers along the way. I felt like I had somehow wronged her and was wondering why she was being short and ultimately transferred us, as we're not difficult clients and only wanted to have clear communication and basic service. Yolanda did a great job and our event went smoothly, but I don't think we'll be using Continental again.