Comfort Suites

followed flawlessly - which we very much appreciated. I was a bit nervous reading all the reviews, but we had no issues and based on our experience we'd recommend working with Rock Garden again!

one.

ve my detailed experience with the Rock Garden. The long story short. Make sure you go over every single detail with this venue and I'd recommend hire a professional to work with them. The venue itself was great, we loved our Reception hall. It was said to fit around 300 guests and we had 150, and that was perfect. There was confusion on the table layout, even though we had talked about it at our final meeting. They wanted to put tables on the dance-floor. Our (hired externally) day-of wedding coordinator fixed that up for me but it would have been a headache without her. All of the event staff was great and accommodating according to our coordinator. Not once did I see the event manager that we worked with leading up to the wedding. My biggest take away was thank god we hired a day-of coordinator because there was a ton that needed to be dealt with with the venue day-of. Everyone had compliments on the food and the bar service. However, it did take them a long time to serve (we had plated meals) and there was a mix up with our dinner time. The desserts and things were sort of hidden and set up awkward so many of our guests didn’t even know they were there. Leading up to the wedding, the event manager was mostly easy to get a hold of. I asked a lot of questions that I felt should have just been told to us. This is where a planner that knew what to ask would have been nice as there was no guidance from the venue. We were told we’d have access to the ceremony space to set up 2 hours in advance and it wasn’t available. We were told we would have access to the ceremony space to rehearse the night before and it wasn’t available. We were pushed around to even find a place to rehearse. Thank god we bought the extra “lock out” fee for the reception space, which the event manager told us we wouldn't need several time but its clear we did. The hotel room we were given was not one I would expect for a bride and groom. We found out that some of our guests were "upgraded" and received larger rooms with more bells and whistles than ours. We were not once told there were even any other options for our wedding night. When we met with the event manager, she described we would get a large suite near our reception hall and this was not at all what we got. We were provided with the whirlpool "suite" which was poolside. So we had screaming kids at our window first thing in the morning and all day while getting ready. We had to keep the curtains completely closed for privacy. The room was so small. And we paid a lot for what was an average room called a "suite". It also seemed like our wedding “block” was all over the place. Our guests seemed to be scattered all over the hotel. It was extremely disappointing. The front desk and the staff were all great and super nice and helpful when we needed them. And the pool is amazing, the kids had a blast there. Like I said, overall we had a great night and none of these small things hindered us. The venue took care of a lot of things, like food and drinks and service, because of their package. But I felt that for the price we paid for the top package our guest experience could have been better. I hope that this honest and detailed review will help future brides make an informed decision.

Lacey knew. We booked the first ballroom for our date well over a year and a half in advance to ensure we had the room we wanted. Our contract had the correct ballroom on it. But after booking, I started getting frustrated. I felt Lacey was unresponsive to my emails and most of the time I would have to send follow up emails to get a response. 6 months prior to our wedding date, we brought in a required payment and got a receipt for it and everything. They never pulled the money out of our account. We followed up multiple times and eventually were told to just pay the full amount the week of wedding. Whatever, that's fine. Then two days before the wedding, we are supposed to meet with Lacey. She comes out with her manager and the tell us they gave our ballroom to someone else!!!! Even after multiple emails to confirm the correct ballroom, I was told there was a "computer mistake" and our ballroom was given to another couple. Even though we had it booked well in advance of the other couple, since they had more people (don't think it was by much) the venue opted to give it to them. The solution was to give us the ballroom I absolutely hated. Yes, they did give us perks to try to make up for our mistake (add-ons to the package) which was generous. However, it didn't make up for the mistake and I hugely regret choosing Comfort Suites. They at least tried to make up for the mistake and the food was very good.