I just got married here 9/15/24. The venue was beautiful, the day went smoothly, and everyone told us how good the food was. Carla was easy to work with and responded to all of our... questions quickly. The employees were so kind, even making us feel special the morning after our wedding. They went above and beyond what they were "supposed" to do to help my family and friends set up, clean up, etc!
There were only a few cons that added stress to the day:
- When we arrived the morning of my wedding, there was a note and key to my hotel room taped to the door. We waited a few minutes, then grabbed the key and went to the room. A few minutes later, there was very loud knocking at my door. We opened it, someone I've never met before barged in (the owner? Still don't know, she never introduced herself), and said "We have some serious problems". She accused me of stealing hotel room keys off her desk and told me I wasn't allowed to be in that room. It was pretty embarrassing considering the makeup and hair artists and all my family had just showed up as well, and wasn't what I expected for my first interaction on my wedding morning. I explained the situation and that I had paid a lot in order to be able to be here early, and she kept telling me I was wrong and "should have told someone"... which I did when I booked the rooms. (Check in is at 11 and there's not a "bridal suite", so I had to book 2 nights in a hotel room in order to start getting ready early and at the venue. Something to think about!) I understand confusion, but that should have been sorted out before confronting a bride on her wedding day. She never apologized or admitted her wrong, although I heard her getting angry on the phone with staff about it later for not communicating. I'm not sure what there was to communicate considering my name was on the bill for both nights, and the staff didn't deserve that either. They, however, did apologize for their boss and brought champagne up to my room.
- The rain! Not the venue's fault at all, but the outside is so beautiful, and you have to count on the weather to cooperate
- The honeymoon suite was beautiful, but a jacuzzi was advertised, and it didn't work.
Overall, stunning, and I'm glad we chose Club Continental for our wedding!