TLDR: 5 stars for hair services themselves; suggestions on improving communication and staying on time.
I booked wedding hair services with Audrey for my September wedding, and sh...e and her assistant did a good job on our big day. My bridesmaids were also very happy with their hair services. They performed the service efficiently, with great attention to detail, and our hairstyles lasted perfectly.
While this does not discredit any of their professional qualities in wedding hair and makeup, I would encourage the team to improve communication with clients.
1) First, 5 days before my wedding, Audrey realized they misunderstood what services I requested and the day-of timeline, because the content of my email 2 months ago was misread. She ended up altering the contract to add an assistant to fit my timeline, and I was asked to make a balance payment bigger than anticipated in the original agreement. Audrey corrected the mistake in good faith, and even offered us complementary makeup touch ups (which she performed to everyone’s satisfaction). But recognize that such miscommunications so close to the wedding is stressful and should have been avoided.
2) Second, in the same communication 5 days before the wedding, I was told twice in the text I “missed a payment” for the balance due one month before the wedding date. Truth was that on the balance payment date, I sent an email to inquire if they could request the balance through my Zelle, they said yes they would, and even though I never received a Zelle request, I got no further follow up on how to make the payment, which was confusing to me. Do avoid accusing your clients of missing payments if they reached out about it in good faith and your team was not on top of communicating the process.
3) The hairstylists arrived 40 minutes and 60+ minutes late respectively to the scheduled start time. I recognize that Audrey built in cushion time to account for rainy day traffic, but having my hair finished one hour later than expected did eat into the makeup and photography time, which was stressful.