Chicago Cloud 9 Limousine

lley itself was super nice and comfortable. It made getting around the city feel special and stress-free.

straightforward and the team was super flexible in getting us just what we needed.

so many guests complaining about feeling sick and it was only a 6 minute drive.

t.

ike Bluetooth or aux. Booking was really easy and they were super friendly. On our wedding days, our driver was super friendly and listened to our needs. I would highly recommend this vendor.

up site early. We used the Party Bus to get the Bridal Party around all wedding day! Speaker and cooler set up were great! I would definitely use this vendor again in the future!!!

laints with their transportation from the hotel to the venue. Each of our drivers were extremely kind, punctual and not having to worry about our transportation made the day so much easier and enjoyable! They maintain extremely clean vehicles and professional staff and I would absolutely use them for future events.

itinerary. Our driver was so sweet, arrived on time (early, even better) and got us everywhere that we needed to be, safe and on time. The trolley itself was clean, spacious and looked so beautiful in some of our pictures!

nd the driver Ivan was friendly and extremely accommodating. The company did a great job communicating setting everything up. Our guests loved it too!

some with re-arranging our schedule and helping map out the day. The first shuttle ran perfectly with no issues with the driver, route, or times. The evening shuttle arrived on time to the venue but unfortunately did not get used. Our venue had two areas on the property for events and the shuttle sat at the other site for the entirety of our rental time. None of my guests complained as they called Ubers to take them back to the hotel after waiting too long. It wasn't until the wedding was completely over and I was standing outside waiting for the shuttle with 30 guests that I was informed the shuttle never arrived. I immediately called the driver and he said he had been at the venue the whole time but apparently at the wrong site. At the time, I was annoyed but looking back, it was such a minor inconvenience of the day. The shuttle took us and the remaining guests back to the hotel and we partied our butts off on the drive home so I can't be mad. Overall, it was worth it!

Cloud 9!!!

ur guests loved not having to drive from the hotel to the venue and the trolleys were so pretty for pictures and extra fun! Our first look pictures outside the trolley are amazing and Cloud 9 is so professional throughout the process of booking. The drivers are amazing and wonderful.

ics and communication leading up to our event. We compared quotes from several companies, and found their prices to be the best (except for M&M Limousine which had mixed/bad reviews). On wedding day, our trolley driver arrived ahead of schedule, which immediately put us at ease. All three of the vehicles we rented (one white trolley and two party buses) were clean and well-maintained, adding an extra touch of elegance and fun to our wedding. Our drivers were professional and courteous. In the morning, our driver was very patient with us when our photos with the trolley got a bit behind schedule. We appreciated the complimentary bottled water and champagne! We highly recommend Cloud 9 to anyone looking for a reliable and luxurious transportation provider!!

rvices.- The bus arrived early and clean. Our driver was friendly.

blast with dancing and celebrating! Thank you!

g and shuttle people back to the hotel. First, they refused to accept my Apple credit card because it doesn't have numbers on it (for security). The only way they would accept payment the day of was with a photograph of your ID and credit card, or cash. Really? You can't process a credit card without me giving a sketchy driver a photo of my ID and credit card? We came up with another credit card after having our wedding rudely interrupted by the driver and thought it was fine. Fast forward to the evening of the wedding. Cloud9 proceeded to call our wedding planner incessantly saying we hadn't paid them. At the end of the night, when the trolley was meant to shuttle our guests back to the hotel, we were told that we hadn't paid and they were leaving without us. On top of that they got the timing of the shuttle service wrong and tried to rush us out of the venue early. Not something you want to have to deal with on your wedding day! We finally got to the driver and showed him the charge on our credit card... they had been paid all along and made a giant fiasco out of nothing because they were greedy and impatient. Please, anyone planning a wedding, do not give a penny to these people--there are many better options out there run by much better people!

s, wedding party, bride & groom because he did not read the schedule provided by our wedding planner & AGAIN thought he had not been paid when he had. I am giving 1 star for the clean & pretty trolley, but the humans involved made for an honestly terrible overall experience. I would NEVER recommend Cloud9 for an important event. Our major issue with Cloud9 was attempting to pay them, despite a contract & down payment from us. They make prepaying quite inconvenient, so we figured with everything else going on, no big deal we will hand them a card on the day. We tried to do this, however, they had no way to accept payment, were not able to process the apple card & therefore wanted to take pictures of our credit card & IDs (uncomfortable). They then demanded a different card, which we provided. However since we had now provided my Father in Laws card & the ID was my husbands, they had a melt down about this as well instead of calming solving it. They angrily called our wedding planner incessantly. Yelled at members of our wedding party, including the groom, during photos. After this was “resolved” & paid (keeping in mind that they are walking away with digital images of our IDs & credit cards..) this information was not communicated with our evening driver, who was AGAIN demanding payment from my Father in Law in front of a trolley full of guests. The driver even THREATENED TO LEAVE our remaining guests, wedding party, bride & groom because he thought he had not been paid when he had & he ALSO had our scheduled times wrong. My Father in Law had to pull up his account statement & show it to the driver in order for him to take us home AT THE CONTRACTED & PAID FOR TIME. Our venue closed at 12, we scheduled our additional two hour time (for MORE MONEY, a part of our signed contract from months before the wedding) from 10:15-12:15. The driver insisted that we should have been back at the hotel by 12 & again threatened to leave. All of this, coupled with an unfriendly, bleeding morning driver leads me to this review. The trolley itself was beautiful, it is a shame that it was absolutely ruined by our experience with Cloud9 employees. Do NOT entrust them with any important events.

ing the initial reservation to making multiple adjustments as our plans solidified, and our transportation was right on schedule throughout our wedding day. Cloud 9 was also the most affordable transportation vendor we considered, and we appreciate the bang we got for our buck!

river, Claudia, was fantastic, friendly and professional. We could not ask for anything more! We will use Cloud 9 for all of our big events!

ur attendees between our ceremony and reception venues. Naturally, coordinating 3 large vehicles for specific arrival/departure times in Chicago traffic made us rather nervous, but the Cloud 9 team was ON IT for the duration of our time with them - each bus arrived nice and early, stayed in great communication with our planner, and really left us with a flawless transportation experience - the quality of the buses both inside and out were wonderful, and the prices were the best in the market from our experience - we'd be thrilled to recommend them to anyone for transportation needs big and small!

ven better! The driver was kind and a great driver. If you’re looking for a limo service, I highly recommend going with this company :). Thank you Cloud 9 for adding a great touch to my wedding day!

us was clean and had complimentary Champaign. Overall we had a great experience and would highly recommend them!

great care of us for both!! The trolley was a lot of fun and perfect for our large group! Request Bobby if he’s available for the trolley! We also rented the party bus and were extremely satisfied again with the customer service and quality of the vehicles.

ad transportation. They drivers were so nice and they took pictures of our wedding party for us without us even having to ask. I highly recommend them for your wedding!

le bit of a drive from the reception, so staying on schedule with transportation was critical. We would definitely recommend!

s into the spirit of the day and was accommodating with our special requests.

. My mother-in-law had to open the partition to the driver side, and give them directions on how to get to the church. They also kept calling and texting me (the bride) on my wedding day. I think it would be helpful if during the booking process they ask for a day of contact. This was unnecessary stress for me on my wedding day. They also were asking me for a credit card on my wedding day for incidentals. They already had my credit card on file from my original booking, so I am not sure why they needed this? It was not explained very well, but one of my bridesmaids ended up giving them her credit card to put on file, so I didn't have to stress out about it.

calls within the hour before my wedding ceremony asking where I was and when I could show them my ID and pay. It took 4 people to work it out so that the driver would just leave and come to the venue. EDIT: The company now says I was the sole point of contact, no, my day of coordinator was. You opted to not consult her and to badger me. Then at the end of the night, more calls and text demands for me to be on a shuttle when I'm already at my final destination. I had to spoon-feed these guys previously worked out logistics, while under large amounts of (understandable) wedding stress. This isn't 1 star because yes, the shuttle did transport my guests, and at a competitive price. But the timing and amount of 'needed' stress that just was optionally given to me instead of reading 2 emails or a contract... Inexcusable.

y/party bus/limo companies, and I can say with extreme confidence that this is the lowest cost and highest rated company in Chicago. I actually thought it was too good to be true, but they showed up on time, the bus was clean and stocked, they took us exactly where we needed to be, and there were no hidden costs anywhere. It was an effortless experience working with Cloud9. Highly recommend!!

al. If you want a transportation service that checks all of the boxes, this is it!

arty! Thank you for everything!

y of time to spare in a great vehicle. We had to make multiple stops and even added an extra McDonald's run last minute, and our driver Sam was so accommodating, professional, and friendly. It was easy to tie our music to limo to have custom jams on the way to the venue and we felt like we were really riding in style. Thank you!

es.

reat!

rty bus driver was on time, very fun, and accommodating! We would definitely recommend Chicago Cloud 9 Limousine.

ues at all throughout our entire time with them, allowing us and our wedding party to have an amazing time celebrating.

easonable pricing. Mind you, I booked less than a week before I needed the party bus. The day of the party, our driver Juan was on time and even helped us make adjustments to our stops because of bad traffic. We had a bunch of squealing 8th graders in back and he was patient in every way. He even pulled over to help them get the bluetooth working for their music. About and hour after we'd been dropped off, my husband realized he left his work computer bag in the front seat. I called the company, which was already closed. I got a call back in less than a minute and told the person what happened. They tracked down Juan who'd already gone home. He met my husband at 9pm to make sure he got his back for work the following morning. This company far exceeded my expectations and I will never call any other when I need a party bus. Job well done and thank you!