Chic Occasion

ents. We had 3 artists scheduled and one flaked the morning of, the second showed up and surprised us by saying she could only stay for a couple of hours because she had to go to work, and the third stayed the entire time and unfortunately had to fix all the mistakes the second woman made. Because we didn’t have enough artists, not all of my bridesmaids were able to get their hair and make up done…we still haven’t been refunded after we asked for a portion of our money back for services not completed. We were charged an extra $700 a couple of weeks after paying the full amount due and the owner and management haven’t responded to my multiple emails and phone calls asking for a refund. We had to dispute the extra charge through our bank, but no one is taking responsibility for the error or lack of communication.

They then cancelled the night before. I was told by the owner, David, that a refund would be issued in 14 business days but still have not received my money back. His emails are short and useless or nonexistent at all. The only reason I booked with Chic Occasions to begin with is because I was getting married so far away from the DFW area. Do yourself a favor and stay far away from this company!

with the price and the trial hair and makeup with Angela. However, the day of the event, the second scheduled artist cancelled, and the main artist showed up a bit late. They sent a replacement who could not stay long enough to get her part of the wedding party ready. It was an absolute cluster of rushing around at the last minute. Thank goodness our main artist, Angela was calm and professional throughout the entire ordeal. She was a champ! To make matters even worse, they charged us an extra payment that has yet to be addressed. The booking agent has tried numerous times to contact the owner/office, and 8 days later, we still have not been issued a credit, or even had a courtesy call about the extra charge ($700). We also asked for a discount, as all of our services were not performed due to the scheduling and cancelling of the makeup artist. We will not be recommending this service to anyone.

nd found some stylists available and got us all set up with no issues. The stylists who came did an amazing job! We all looked great and everything lasted all night. The whole experience was great.

was hard to beat the flat rate prices for hair, make-up, travel, and tip. Communication from the coordinator was great and the stylist was very nice. She showed up early (about 40 minutes) which was great, but I felt very pressured to start early which I wasn’t ready for so it made me feel very rushed. I explained what I wanted and she did not listen and gave me a style that I didn’t want. I expressed concerns multiple times and she said it would look good when done. I was uncomfortable having her redo it but we wound up doing that. Before she finished, the curls had already fallen flat on one side so my MOH had to recurl as soon as the stylist left. Makeup looked great but I did have to ask multiple times for her to fix the caking under my eyes. Overall, I got the look I wanted eventually but it was definitely not a smooth experience and I wouldn’t use Chic Occasion again because you don’t get to know anything about your stylist or talk to them up front.

it in the car. I gave it another chance and even tho the girl was 35 minutes late, she did a fantastic job. However, that was supposed to be my trial for my wedding day and turned out she was already double booked. I only found this out because I directly texted the artist. The company would not email me back. Lastly, when I messaged the manager about it, he was very rude in the email and refused to give me a refund of my 500$ deposit. I had to find another makeup artist and get a trial before, all in a week and a half. I would stay away.

. They worked the varied skin tones, skin types an hair textures to make my bridal party look smashing. Frances is a genius with colors and was able to mix and color match all of my bridesmaids and my mom the day of to perfection. Rachel was my point of contact person during the wedding and she was really helpful with coordinating both artists and ensuring that my vision was met. If you are going to use extension during your wedding, I recommend "Belami Hair".

it down so we could start. She didn’t let me look at anything until she was totally done, and by that time it was too late. The contour was amazing, but the rest was horrifying. Had she asked me any questions, I would have told her to do the opposite of what she did. I will be finding another makeup artist for my wedding day.

rty and I loved our Hair & Makeup. Can't say enough good things. All my vendors were amazing; Chic Occasion made sure we were ready on time and looked great!

it made for a great start to my day. Rachel was responsive with any texts or emails I sent through the whole process and accommodated a last minute addition I had.

They were able to give me a great natural look with highlight and some contour. They travelled to me in Marfa, Texas and my sister is using them for her upcoming Wedding in Oklahoma City. I appreciate my artists being so accommodating & easy to work with.

couldn't be happier with how my Wedding day Hair and Makeup turned out! Rachel was easy to book with and my artists: Kelsie and Stephanie were amazing and made sure my bridesmaids and I looked perfect!

ks turned out. I can't wait to get my Wedding pictures back!!!

've never felt more beautiful! The coordination was super easy and the team was quick to respond whenever I reached out with questions or requested updates. The hair & make up stylists were super efficient and on time - we even had extra time for photos because they were able to execute the perfect looks ahead of schedule. They went over to the hotel and helped my mother-in-law and a few other family members get ready afterwards and met us at the venue for touch ups to be sure all of us looked beautiful all night long! Absolutely LOVED my experience and would definitely recommend them to other brides looking for a glam team!

bride wouldn’t have her hair done for her WEDDING DAY. Would not recommend ever ever. I feel so terrible for my sweet bride!

her hair and makeup done at 3pm, the booked time. No one is there at 3. Or 315. Or 330. We called and called the listed number and left messages. No one ever called, even through close of business today. Unacceptable. A day that should have been fun and exciting was disappointing and anxiety ridden. Being a bride right now is hard enough without this ridiculous behavior on the part of Chic Occassion. Less than 1 star would be more appropriate.

the approx. 15 that I hired that I had problems with. I researched all of my companies very thoroughly and compared prices among each. This company appeared to have good reviews, reasonable prices, and was able to provide the most stylists out of any company I spoke with. I had 10 girls getting hair and makeup services done for my wedding day with a very tight timeline, and the owner of the company told me that we would get six stylists out to the venue on our wedding day to complete the services on time. We both signed the contract stating six artists would be sent out to my venue and I went about my planning, excited to have another vendor checked off my list. Shortly before my wedding day, I got a call from Sandra stating that we would be receiving four artists on the day of my wedding. I told her that we would accept that, as the contract stated we would have six and that was how many we needed to complete all services on time. She proceeded to argue with me, stating that she does this every day and knows how many artists I need for the amount of services I was having and that she had five other weddings booked for my wedding day so they wouldn't be able to accommodate sending out six artist. By the end of the conversation, I was in tears. No bride wants to have a contract broken shortly before the big day and be told that a vendor has overbooked so the contract can't be fulfilled. It makes you feel like your wedding isn't important, and for the amount of money we were paying for all of these services, the customer service should've been incredible. I quickly called my wedding planner, who stated this was unacceptable, and then called the owner of the company. The owner, David, reassured me that six artist would in fact be sent out on my day and that this would be communicated to Sandra. On the wedding day, four artists showed up to my venue. Two of them brought assistants, but these girls did NOT do any hair and makeup services, they simply handed some artists their brushes and sat on the floor, mostly doing nothing (we have pictures). I was livid, as I knew my girls and I would not all be ready on time with only four artists. Being on time is the last thing a bride wants to have to worry about on her wedding day. We called the owner and he stated that he would refund us part of the money, but that did not compensate for the fact that we were not ready on time and had to push everything back. I did get a partial refund, but that was hardly any consolation after all the added stress this company caused me and the unfulfilled promises. Keeping promises goes FAR in the wedding business, and I feel obligated to let every bride know that you will most likely not get what you pay for if you book this company. This is a shame, because the actual hair and makeup services were pretty good, but the customer service was so horrendous and Sandra was one of the rudest people I've ever spoken with. This company needs to retrain their representatives and learn how to stick to contracts if they want to have any really future. Brides, please do yourself a favor and book hair and makeup services with someone else.

were professional and we loved the end result. The day was of course stressful at points, but thankfully the makeup and hair process wasn't. Def recommend

h the decision to go with this company.

our makeup and hair stylist. We did have some last minute changes to the timing of the wedding a couple days prior, but Chic was very accommodating, and they did a wonderful job on all of the bridal party's makeup!

p for the wedding party and my wife. The trial run was scheduled during bridal portraits . The stylist arrived very late, she carried her make up in a broken cardboard shoe box. Her makeup was not professional. It was makeup that could have been purchased at a discount store. When her makeup was complete and she left I had her mother take pictures of my wife's hair and makeup. Her face was orange and her eye lids had black eye shadow. It was truly terrible. She scrubbed her face and did her best to do her make up again and tried to comb through her hair. She had bridal portraits done but hated her hair so much that she had to have them done a second time. We spoke to Sandra from Chic Occasion after the trial to let her know the experience. We very nicely told her that though the stylist was very nice, she needed some additional training before sending her to a bride who will be paying hundreds of dollars for a service. She apologized and said that she would send someone for a second trial run. We scheduled a second trial and she did a good job. . we told Chic Occasion that we were happy with that trial and would like to move forward with this stylist for the wedding day. The day of the wedding we had the wedding party with my wife in a hotel suite and someone showed up at the door that we didn't know. She introduced herself as the hair and makeup stylist. We thought that possibly she was an additional stylist to assist the one we hired . We asked her to come in and called Chic Occasion. They did not answer the phone. I texted a number that I had used previously.. no answer.We had our families calling them nonstop and no one was able to reach them. asked her if she knew when the second stylist was to arrive and she said that she was the only person. Our wedding party was not prepared to do their own makeup- did not bring the supplies so we had no choice but to move forward. We let this stylist start working on the wedding party. We had paid for my wife and 4 other people to have hair and makeup. Forty Five minutes before my wife needed to leave for the wedding, she had 2 of her friends do her hair and make up for me. The stylist still had one more bridesmaid and the flower girl to style. She wasn't doing a terrible job but she wasn't doing a great job either. Her time management was terrible as well. Knowing that she had a bride and 4 other people to do, she took over an hour on the first person. After the wedding, I contacted Chic Occasion to let them know that i was not happy that they sent someone different than we had hired for the wedding,she didn't do a great job, my wife did not get her hair and makeup done at all.. and she was the BRIDE.. I told her that since she did not get services at all, I wanted the portion refunded for her hair and makeup and I wanted to know what she was going to do about the rest of the wedding party. Her only reply was "Thank you for the feedback, I'll take that into consideration in the future". She has not refunded the money for a service that we did not receive. We have told all of the other vendors (wedding planner, photographer, florist etc) not to recommend Chic Occasion. They all recommend each other for weddings and I do not want another bride to have to endure that. PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY

my wedding party and myself. The trial run was scheduled during my bridal portraits . The stylist arrived very late, she carried her make up in a broken cardboard shoe box. Her makeup was not professional. It was makeup that could have been purchased at a discount store. When my makeup was complete and she left I had my mother take pictures of my hair and makeup. My face was orange and my eye lids had black eye shadow. It was truly terrible. I scrubbed my face and did my best to do my make up again and tried to comb my hair. I had my bridal portraits done but hated my hair so much, I had to have them done a second time. I spoke to Sandra from Chic Occasion after my trial to let her know my experience. I very nicely told her that though my stylist was very nice, she needed some additional training before sending her to a bride who will be paying hundreds of dollars for a service. She apologized and said that she would send someone for a second trial run. We scheduled a second trial and she did a good job. . I told Chic Occasion that i was happy with that trial and would like to move forward with this stylist for my wedding day. The day of my wedding I had my wedding party with me in my hotel suite and someone showed up at my door that i didn't know. She introduced herself as my hair and makeup stylist. I thought that possibly she was an additional stylist to assist the one I hired . I asked her to come in and called Chic Occasion. They did not answer the phone. I texted a number that I had used previously.. no answer. I had my family calling them nonstop and no one was able to reach them. I asked her if she knew when the second stylist was to arrive and she said that she was the only person. My wedding party was not prepared to do their own makeup- did not bring the supplies so we had no choice but to move forward. We let this stylist start working on my wedding party. I had paid for myself and 4 other people to have hair and makeup. Forty Five minutes before we needed to leave for the wedding, I had 2 of my friends do my hair and make up for me. The stylist still had one more bridesmaid and my flower girl to style. She wasn't doing a terrible job but she wasn't doing a great job either. Her time management was terrible as well. Knowing that she had a bride and 4 other people to do, she took over an hour on the first person. After my wedding, I contacted Chic Occasion to let them know that i was not happy that they sent someone different than I had hired for the wedding,she didn't do a great job, I did not get my hair and makeup done at all.. and I was the BRIDE.. I told her that since i did not get my services at all, I wanted the portion refunded for my hair and makeup and I wanted to know what she was going to do about the rest of the wedding party. Her only reply was "Thank you for the feedback, I'll take that into consideration in the future". She has not refunded the money for a service that I did not receive. I told all of my other vendors (wedding planner, photographer, florist etc) not to recommend Chic Occasion. They all recommend each other for weddings and I do not want another bride to have to endure that. PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY

ures. My foundation did not match my skin tone as it was orange (note I’m fair skinned). My lashes were way too long on the sides so my eyes looked droopy. She took about 15-20 minutes to do my hair and it looked like a birds nest honestly. I’m not one to complain but I honestly thought it was a joke. She then proceeded to tell me that she did not have time to fix it. I would not recommend.

independent of this company. However, the way the company operates really hinders communications and soured my experience.  Dealing with Sandra Rodriguez, the Dallas are booking coordinator, was exasperating.  First, Sandra asked me to send pictures of what I wanted in advance of my wedding.  However, it was clear when the hair and makeup artists arrived, they had not seen any of the pictures and we were starting from scratch. I also had some bridesmaids change the services they wanted prior to the event.  All changes were confirmed via email with Sandra.  However, I did not receive refunds for all of the changes. When I followed up after the wedding, Sandra insisted I had received the services and that she had photo confirmation.  This is impossible and, given she would not show me the pictures, I can only assume she knew that.  I am currently in the process of disputing the extra charge with my credit card company.  On the whole, I would not recommend dealing with this company due to poor coordination of services.

ience! The director was in contact before, during, and immediately after the trial though and immediately jumped into action to make sure I had a great trial run with a new stylist! She wanted to ensure I felt fully confident in my stylist for the wedding! Thankfully I was given another trial with a FANTASTIC artist named Kerstie and everything went incredible from then on! They made sure we had enough artists for the wedding and kept in communication all throughout the process before and during the wedding! The day of the wedding was a hot mess but with the huge help of Kerstie she got us on track and best of all- all looking and feeling fabulous for the wedding! Chic Occassion was very accommodating and at the end of the day I’m incredibly happy with their services they provided! Highly recommend for brides looking for flexibility, communication, and an easy process!

our wedding parties, and the artists were totally flexible; doing an amazing job on subtle touch ups for the men and more elaborate blow outs for the women. The artists were punctual, and most importantly did a fantastic job making us all look amazing in a short amount of time. Will definitely recommend to friends!

sending reference pictures beforehand. I was asked to send ideas of makeup looks that I wanted for my wedding which was a brown smokey eye and was told that those pictures would be given to the makeup artist who would be working on me. For some reason, she put purple eye shadow on me instead even after mentioning that she received the pictures...it was a beautiful look, just not what I asked for. There was no time to change it unfortunately because I was done last and it was time to start heading to the venue. There was a last minute change in the number of people who would be getting makeup and hair done which resulted in 2 people not showing up after all. I contacted the lady I spoke to initially who was in charge of booking clients and let her know about the changes immediately and she said it was not an issue. However the artists did not like that and their attitudes changed very quickly. They would make low key rude comments towards us but I figured as long as they get the job done that was all that mattered. The woman who did my makeup was particularly unfriendly to both myself and my maid of honor and was continuously checking her watch as if she was timing herself while making comments that she had somewhere else to be afterwards. As for the hair stylists, I was left very confused the weeks leading up to the wedding. One of the hair stylist called me and said she wasn't sure if she was going to make it because she had her beauty school graduation the same day as the wedding...I don't know if that's normal to have someone who is still a student do weddings but I called her back the next day and she said her professor would let her make up the hours later and that everything was fixed. Although she was able to make it in the end, that caused a lot of unnecessary stress. She did a great job on the one bridesmaid that she worked on, however she spent pretty much the whole 3 hours that we had the artists booked for on her which resulted in my mom not being able to have her hair done and having to just do a simple curl by herself. As for the stylist who did my hair, I had also sent reference pictures beforehand and showed her the day of as well what I wanted which was the typical low messy bun. She was unsure of how to recreate the look on me and kept trying to get me to choose a different look but I really had my heart set on what I had originally wanted. She attempted the look but couldn't quite get it right in the end. She was also a bit rushed because like I mentioned I was the last one to get hair and makeup done which left us with less time for me. Also, no one mentioned anything about doing a trial at any point, which I didn't know was a thing at the time. The artists thought that was strange and stated that usually they require a trial so I guess that was a big part of what caused a lot of problems. So in the end, really what bothered me what how unfriendly and unorganized they turned out to be. Maybe I was just unlucky and had a bad experience but I would not recommend Chic Occasion to my friends or family.

hly recommend going with Chic Occasion for your big day!

y. I highly recommend this company. They are extremely professional and the pricing is unbeatable.

ob, and is the only reason I gave more than a 1-star rating. She was a pleasure to be around and made us all look very beautiful. However, I had major issues with the scheduling and management portion of this company. Their website advertises "We make sure to send several artists for you and your group to look beautiful, not feel rushed and assure you're ready on time!" This was also reassured to me via email by their managing partner/co-founder, David Davis. Then on my wedding day, without any warning, only one stylist arrived to complete hair and makeup for four people. We had scheduled 3 hours to get ready because Mr. Davis advised our appointments should take approximately 2 hours and 40 minutes. It took about 5 and a half hours for everyone to be finished which severely cut into our time for photos. I think the idea behind this company is wonderful, but the execution is severely lacking. Please think twice before hiring this company.

ictures and I couldn't be happier with how they turned out :)

pleasure to work with and nailed the enhanced natural looks my bridal party and I requested. The photos look amazing. Highly recommend!

were happy and felt confident at my Ceremony! So glad y'all are in Austin now so I could use you!!! Thanks again for everything!

ds were looking fierce!

and was a hassle-free process. I speak for our family- we thank you for contributing to our eldest daughter's perfect Wedding to our son-in-law!

e looked natural like she wanted. Really, really happy my MOH and I went with your company for our makeup & hair.

tour and highlight and subtle eye makeup which I loved. Definitely recommend! Kudos to Chic Occasion

d my friends get ready. Seriously, thanks so much!

e glitter & glam to my typical natural look, making me feel truly beautiful!! The hair artist also did a fabulous job, creating 6 flawless updos and one gorgeous half-up hairstyle.. all within our 3 hour time limit! Working with Sandra was a dream too. She was extremely responsive and helpful as my needs changed throughout my engagement. If you’re looking for an affordable group of artists & stylists that will meet you wherever you are and give you the look you ACTUALLY want on your wedding day, Chic Occasion is for sure the place for you. Thanks again, everyone!!

so beautiful, and my bridesmaids looked incredible too!