My husband and I got married in December of 2023 and I want to warn all the "brides and grooms to be" who are looking for a vendor, to highly consider hiring someone else. The tast...ing was wonderful, we met with Melian (Chef Mel) āthe ownerā and she'd prepared a selection of different cakes of different flavors to try. We showed her a picture of a wedding cake I'd liked on Pinterest and it matched our royal blues and had the effect of snowfall to match our winter theme on the water (we got married on the Yacht Starship - also a 1 star review) and she said she could make it happen. We trusted her, ordered a selection of desserts with the cake, and communication was good leading up to our wedding day.
I received notification that her assistant would be dropping off the cake on our day-of, and provided me her name and number to reach out to her which I did on the eve of our wedding day to confirm the time of delivery. I also shared her information with our coordinator (who was supposed to handle the delivery - but more of that in my other review).
The afternoon of our wedding, the cake and desserts were due to arrive and be unloaded at 1:30pm (wedding guests arriving at 3:30pm). After 3pm our coordinator informed us the cake had not been delivered yet and asked me for the name and number of the vendor. We found out that our cake had been delivered to the wrong ship almost an hour away but were on their way - which ultimately resulted in our wedding ceremony and sailing time being delayed an hour!
Not only did this cause an awful ripple effect, including not being able to do a cake-cutting ceremony, but when we saw the cake we were shocked at how cheap it looked. It did not resemble what we had asked the chef to prepare at all - it was more a pale, ombre bluish color with random white pearls scattered around it in clumps (like our own cake had a breakout from the stress it endured) and was smeared like it absolutely had been bumped around or thrown together carelessly.
When we finally cut into the cake, it was dry and was the worst tasting cake Iād ever had, and not one of my guests ate it. There was a big red plastic straw of something too so when the cake was cut into, shreds and shards of red, sharp blades of plastic ended up in our cake!
We ended up throwing the WHOLE CAKE AWAY.
I WILL NEVER recommend CaraMelās Bakery to any bride and groom, and I will never order from them again for any occasion. I was so angry, hurt, and disappointed in them - not only because they never called to confirm the details of delivery proactively, but then spending almost $1000 for something we couldnāt even eat, and after knowing they brought the cake to the wrong location and didnāt end up arriving until close to 4pm when they were supposed to be there at 1:30pm, I never received a phone call or an apology from Melian (Chef Mel) āthe owner.ā