Bvip Limousine Service

ervice, they were terribly rude after we expressed our concerns the following week. Would absolutely not recommend.

tion was not new). They DID NOT. Our wedding started over an hour late and many events were missed because of this. Very poor planning, very poor communication and "don't worry we will help plan your special day" was not at all reassuring.

y to make some last minute changes to the itinerary!

and champagne! Couldn’t ask for a better transportation vendor!

id not have to put in much work to make sure that the shuttle was appropriately bringing guests from the hotel to the venue. They did everything on auto-pilot without needing much direction. I did not have to hear a word from them and things just happened according to schedule- I would say that is a great success!

ean and the drive was very smooth! I would recommend them to anyone looking for transportation needs for their wedding!

itch everything over. The driver showed up on time, if not even before schedule! He was completely fine with driving us around for a while after taking pictures just so we could stay in the bus longer. The whole service we received was completely stress free and I would recommend them to anyone!

vely cancelling an event we had planned for my good friend in April. After emailing BVIP they said they would get back to us with options. 2 weeks later their response came back…” we are allowing you to cancel and re-use any money for a future service by 10/1/2020”. As everyone can imagine, rescheduling an event for 18 individuals, most of whom are out of state, is impossible especially as the uncertainty of COVID-19 lingers. The most troubling part of BVIP’s decision to keep our deposit was the following phrase “we are all in this together”. This comment is preposterous and is a slap in the face to businesses around Ohio that are doing the right thing. We paid money for a service that could not be rendered with a lousy 6 months to reschedule. After pleading with BVIP for a change of heart, they have not answered multiple emails. Please consider your transportation company carefully. BVIP throughout the process has been mute on communication and shown no empathy for any circumstances. If this situation tells us anything it’s that BVIP puts their business ahead of their customers. When the times get tough, they won’t answer you but remember - we are all in this together.

ry about our guests driving under the influence and our guests' safety was really important to us! BVIP provided the exact right amount of shuttle hours needed, were very accommodating, professional & friendly. All of our guests were very happy with the shuttle buses - especially since they had a 25 minute ride! I would recommend BVIP to any bride who is looking for a reasonably priced shuttle service to make their remote venue work!

hey were very flexible which was great to know! Our driver was wonderful and so nice. SO happy we chose them for our wedding day!

ller bus then what I ordered. That would have been okay if there was compensation and if I would have been contacted prior to my wedding day. Neither of these happened. They proceeded to tell me this bus was “newer” and “nicer” than the one I would have received from them, so it was an “even” trade. It ended up working out. It was definitely tighter than I planned and gave unneeded stress that day.

up our phones so we could listen to music, and the driver changed the temperature if we needed it. Overall, I would use this company again in a heartbeat!

! The buses were clean and perfect for the event.

as nice to know). The one thing I wish we would have known was that our party busy did not have low handle bars or poles to hold on to. We were hoping to dance on our bus between our photos and reception, but mainly had to sit down (which I guess is safer, ha) as the handles were too tall for many of the groomsmen/guests to grab while standing up.

s. The driver arrived early and was very friendly. We made a pit stop for more alcohol and he was totally fine with it. They provide Complimentary Champagne, Glasses, Napkins, Bottled Water and Ice.

extremely helpful so that I could get the bridal party rounded up to head down. The limo itself was awesome and we were able to Bluetooth connect our phones and play music. He was kind and helpful as we got in and out of the limo and he was prompt upon departure. We had a great time with BVIP and the off season pricing of the limo was affordable. Our limo also fit us all comfortably (16 people) and we had the Lincoln Navigator Stretch.

elf was amazing with every possible amenity. The only disappointment would be with the driver. He was nice and courteous, but the driving left something to be desired. We were tossed another a few times by real hard stops and turns. Again nice service and courteous staff and would still use in the future.

ey were contracted from 10:00pm - midnight (reception ending at 11pm) and at 10:45 the driver was cursing at my bridal party, walked into my reception and pulled me (the bride!) mid-conversation away from a wedding guest to tell me that I had to hurry up. This company has been nothing but a headache ever since! They REFUSE to speak to me on the phone, they have not apologized once or offered any type of compensation. They attached me on social media for leaving an honest review. I have filed a complaint with the BBB. I HIGHLY do not recommend this company.

checking on us to make sure that we did not need anything and he made a point to stop for new ice on his way to pick us up since his first round melted since it was almost 90 degrees the day of our wedding (in September!). We were on the fence about getting a limo but we were so happy that we did! We will definitely be recommending BVIP Limos!

ad been approved multiple times by the company prior so I am uncertain what happened. Overall, all guests in need of the shuttle were services.

o traffic conditions! The drivers were friendly, and Tammy, our party bus driver was especially wonderful!

rstanding.

ed out very nicely as we finished with hair and makeup early. No complaints, I would use this company again!

e to rent one larger bus vs 2 smaller buses given the parking constraints of the venue. We provided them with a very detailed itinerary and they arrived on time and followed it exactly! Our guests appreciated having a safe option to get to and from the venue which was about 12 miles from our hotel. They were professional and the buses were very clean. The prices were reasonable as well, we received some quotes for almost double the cost. Would highly recommend BVIP!

of where to be and when. I did not get to experience the shuttle, but I heard only good things from my guests. I was a little worried since there was a TON of construction going on between the hotel and the reception, but everything went smoothly. We had the shuttle do two trips from the hotel to the reception and then multiple trips back to the hotel later that night. My guests said the driver was very nice and friendly - he even came in at the end of the reception to talk to me to see if another trip was needed or not - I appreciated him checking. I would highly recommend.

needed to go. He was awesome! Our limo was upgraded to a newer model and was really nice and unexpected. We were able to hold more people than what it said. Everyone was happy!

opped us right at the door and helped me and my bridesmaids in and out in our dresses. He even helped out for a last minute request to visit my Grandma in the hospital who could not attend our wedding. He made our drive easy and carefree. Ron is the best! The limo was roomie, clean and affordable. The office staff is also great to work with and we would reccomed them again and again.

it looked great on the inside and out. Our driver Al was professional and accomodated our needs, especially since we were running behind and had to change some of our plans. We also used them for the bachelor party and the driver was awesome and put up with the guys who were drunk and acting like idiots:)

to take our guests from the hotel to the reception and back, we offered this as a service to our guests since 90% of them were from out of town and staying at the hotel. Afterall, we wanted to be safe and didn't want anyone drinking and driving! The shuttle showed up to the hotel and had NO IDEA where she was going, got lost and ended up having to turn around to get to the reception hall. After the wedding, we had the service from 9:15pm to midnight, the driver was at our reception (unbeknownst to our guests) but was HIDING in the parking lot. Our guests that were leaving at 9:15 stood outside waiting for 15-20 minutes for the driver when she should have been waiting outside the reception hall. Then after one or two trips, she stopped shuttling. We were all leaving the reception shortly after 10 and sat until 10:30...and then 10:45...and then 11..no driver. My husband and I ended up calling a friend to pick us up who drove us to the hotel to again find the driver HIDING in the hotel parking lot! Clearly she did not want to do her job. She then told us the last group told her they were the last ones, but still she sat at the hotel and didn't go back to the reception to check where 30-40 other guests were waiting for shuttle service. My mom ended up leaving the hotel to pick up our guests and one of our groomsman's wives shuttled people as well. Our guests sat outside of the reception hall for over an hour waiting, several of us tried to call the company but of course they don't have someone working after hours to make sure all services are completed. When I called the company to complain 2 days after she said they would probably be able to do something to compensate us and she'd get back to me. Nine days went by with no response, so I called again, where I was told they could offer us $150 gift certificate to the company to use for a future service. Why on earth would they think I would want to use their service again? When I told Katie that would be unacceptable she said she'd have an owner call me which he has yet to do. Not only has the situation not been handled, when talking to the company and the driver, we've so far been given four different excuses as to why the driver was not shuttling our guests! I am incredibly angry. So now i'm blasting social media, the better business bureau and filing a dispute with our credit card because services were not rendered and the situation was never resolved. I will never use this company in the future and do not recommend them to anyone!

te and friendly and did a great job. We had a party bus, which had a good sound system and they provided a cooler, ice, and two bottles of champagne. Ray arrived early for the pick up and got us to each destination on time. Our wedding party had a blast

r bridal party and close friends. I was in a bind when looking up companies, and we were on a strict budget (we didn't want our friends spending an arm and a leg) so I decided to book with this company. AFTER I booked, and put down a $200 deposit, I heard from 4 different brides that had already used BVIP for parties and their weddings that BVIP was absolutely horrible Anyway, back to my party. I inquired with Katie and Steven and I couldn't believe the amount of attitude and sarcasm they had with me before I was even a customer. for ex when I asked what the bus was equipped with, they responded with "well, let's see. It comes with tires, windows, a driver....etc" they were so incredible rude and unprofessional, that should have been my first warning. Fast forward to after I put down the $200 deposit to reserve the date. The deposit is refunded to you after the bus returns with no damages, which I understood. So the driver shows up, and I greet him and I got, "oh, great. Another bride." I couldn't believe it but I shrugged it off to enjoy my night. I decided to go through the bus with him before my friends got on, just to document any damages that may have already been there prior to my party entering. Which was smart, because we found 2 cuts in the seats and a crack in the TV (which didn't actually work anyway). I made sure the driver was aware of these marks and he documented them as well. I then asked how it worked with having the bus until 2 and he said as long as we are back on your premises by 2am, we will not charge an additional hour. Long story short, they KEPT our $200 deposit even though no additional damages were made, and although he was back at my house at 1:55 he didn't leave until 2:04 and they charged another $100. When I contacted the manager about this, he told me that due to my "attitude" he would not do anything and when I told him how disappointed I was in this, and that I probably wouldn't use them in the future, he decided to tell me that he wouldn't consider LETTING us use them! I cried over how we were treated, it was so frustrating. I am begging any bride out there, to save your money and go elsewhere. We were quoted $500.00 for 5 hours and we ended up paying over $800.00. NOT worth it.

ight and guests were stranded for an hour. In addition to that, there was an issue with the shuttle service before the wedding as well, and many guests ended up having to drive from the hotel to our wedding venue. I also had ordered a shuttle and received a party bus. The party bus was not able to hold as many people, and it was harder to get into for our elderly guests because of the the low seating. That being said, the driver was very nice, and the customer service was great as well. BVIP ended up refunding me part of my money due to the mishaps during the day.

sweat it at all. We quickly went back and got him and we were still on time to the reception. I have used them in the past and would never go anywhere else. They are affordable, clean, professional and have awesome limos!

courteous to everyone. Never had a problem with the company or service. I just wish we could have eaten on the bus. It was our only time to ourselves, not in the spotlight and the contact stated no eating on the bus.

urch. Finally, my husband called the company several times before getting a hold of someone who told us the driver had gotten in an accident driving to work. Of course we understand things happen, but for someone at the company to not realize one of their drivers did not show up for work or realize that a car had not left the lot on time was ridiculous. We wouldn't have been so panicked had someone called us to inform us that a limo could not come to take us to the church, instead of waiting now 15 minutes until ceremony start time to tell us. The limo showed up during the ceremony. The driver was pretty cool and humorous (although nervous at first maybe thinking I would go all Bridezilla on him). He did a good job carting us around and was very friendly. Another let down was that the limo itself was lacking the wow factor, even though it was a stretch escalade. The inside was worn down and the speakers didn't work throughout, so one side was blaring music and the other side couldn't hear it at all. The did refund us the money for the time we lost after getting the run around from a few different people.

we needed to be! He did make us a few minutes late to our reception as he didn't know where to enter at Windows on the River, but that's not a HUGE deal. My only real complaint is Katie, at the office, was rude at times and not that easy to work with.

o last-minute changes. Prices were very reasonable compared to other transportation companies we looked at. The limobus arrived on time and got us to the church without any problems. However, after the ceremony (on the east side) and on the way to bridal party pictures in downtown Cleveland, the driver took a very indirect route that cost us a lot of time we had planned to take pictures. She was following the directions given by the GPS and it was a very long, out of the way route. We ended up getting downtown with only about 20 minutes for pictures. It was a little disappointing. Besides that, the limobus (we had a 24-seater) was very clean and in nice condition. We were able to hook up phones and play music as we drove around. They have glasses and bottled water available and we had plenty of room for the bridal party, a few coolers and snacks. I would recommend them to other brides, but if you are on a tight schedule, you may want to provide specific directions or maps to avoid any confusion.