About this vendor
Bride N Queen Cleaning and Preservation Company offers nationwide wedding dress cleaning and preservation services.
Getting your dress cleaned after your special day couldn't be easier with this business. Here's how it works:
Firstly, order your easy-to-use kit online. This kit includes detailed instructions on how to pack and ship your dress, ensuring it makes its way to Bride n Queen safely and without complications. You'll also find a shipping label and a declared value document in your kit for your convenience and peace of mind.
Then, it's time to pack up your wedding gown and accessories using the team's provided instructions. Once everything is ready to go, simply ship it off and get excited for the finished product.
At Bride N Queen, they understand that every dress is unique. The expert cleaning team will customize a bespoke cleaning approach based on the specific materials and accessories of your dress. Upon arrival at Bride N Queen's facility, your dress will be comprehensively examined to identify any stains, tears, rips, or other issues that require special attention.
Next is the detailed 15-step process to ensure the highest standards of dress cleanliness and preservation before return shipping.
Following the thorough cleaning of your wedding dress, it will undergo a final inspection before being meticulously preserved in an acid-free chest, ensuring that you can treasure it for years to come. Additionally, you will also receive a lifetime warranty certificate, guaranteeing protection against future yellowing.
Finally, Bride n Queen will ship your gorgeous, good-as-new dress back to you so you can relive your wedding memories every time you look at it!
Details
Dresses
- Wedding Dresses
Fashion Services
- Dry Cleaning & Preservation
- Online Ordering
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Reviews
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1.6
out of 5.08 reviews
Review photos
Showing slide number 1 out of 9
Do not trust this company with your gown. Not only did they completely mishandle the preservation of my gown, but they also have the worst customer service I have ever encountered....
Zero stars
DO NOT USE THIS VENDOR. They are frauds and thieves! They manipulated me into purchasing the most expensive package and what I got in return was my dress still dirty and packaged i...
n an ugly brown box. I requested a refund and they refused. See attached photos.
I had a great experience with Bride N Queen. Stains were removed completely, my dress was packaged and posed very well in the box, and I recieved notice of when each step was compl...
eted.
I wish I could do negative star reviews. I paid $500 for their “luxury” package plus an extra fee to get text message updates including pictures throughout the process.Their websit...
e says they do minor repairs, that a personal account manager is assigned to you, and the dress will come in “museum quality” packaging.I received 0 updates and when I got my dress back it was crumpled in the box. There were a few loose beads on the bodice I had to be repaired and were not. When I reached out to customer service explaining that I was disappointed with the service and asked for resolution along with pictures of the dress and the description from their website, they simply told me I misunderstood the description of service that they do not do any repairs of beading. This is not stated anywhere on their website or on any other details given. In regards to the way my dress was packaged they said it shifted during shipping and a “shake” of the box would make it look perfect, and that it was no fault of the company. I explained that the way the dress was packaged was poorly done and there was no way it simply shifted during shipping. The box is duct taped closed so if I open it to fix it I’m not sure I can get it back in the box. I explained all of this to customer service and they simply said there was nothing they could do to help and “that is their final position on the matter”.
Do not use this company, it is a bait and switch. You pay for a service that is not actually provided and absolutely no accountability from the company when you reach out for help
If I could give zero stars, I would. Actually negative stars.. not only is the company extremely unprofessional and rude. I truly believe in my heart that they are running a scam. ...
They charged me to clean my dress. I never even received the box and when I tried to dispute it, they fought me on it and would not even offer to send a box. I didn’t catch this until after 30 days later which is outside their return policy therefore, my bank would not refund me. I sent a nice email to the company and I received the most unprofessional email I’ve ever received in my life. I beg of you please do not use this company go to your local cleaner where you know that you could pick up your dress in case it never gets shipped back to you!!!!! Run away from this company as fast as you can!!!
I was very disappointed with the service and final results of my order. First, I paid for text updates and I only received one (when they got the dress.) Second, I assumed that the...
box with window would mean that my dress was visible stylistically in the box; However, when my dress arrived, it looks crammed in the box and it’s not displayed in an appealing way at all.
This service was so disappointing. They left new stains on my dress and when I tried contacting them to see how this could be resolved they haven't answered any of my calls or emai...
ls. Not to mention for the price this kind of service is disgraceful!
Just got my dress back and none of the stains on the bottom seemed to have been touched, the bustle wasn’t even let down. There was also a new stain on the front that wasn’t there...
when I sent it in. I’m beyond disappointed, I could have done a better job in my backyard with a hose.
Contact
Main Street, Avon, IN | Nationwide
Bride n Queen cleaning and preservation company