To summarize: While the musicians were generally great, Blue Wave Band did mess up nearly everything we asked them to do at our wedding. If you have any specific requests or vision...s for your wedding music, we strongly suggest finding another band (especially for the cost).
When looking for a wedding band, BWB seemed awesome, and the reviews online were nearly perfect. They have a relatively high-tech website and our point of contact, David, was more-or-less responsive. We were spending a lot of money on them (more than any other vendor) but we were ok with that because the music was really important to us, and they are a "premium" band.
- For the ceremony: the string quartet that BWB provided played all three songs incorrectly; BWB provided a mic stand with a boom arm extension, which is obstructive for a wedding ceremony because it sticks out far forward (it interrupted our âI Doâsâ); BWB put the mic stand in front of the altar and not on the altar, so our officiant had to move it up to the altar herself live, and it ended up being off-centered as a result
- For cocktail hour: we walked out to join 30 min after cocktail hour began and didnât see any of the horns that we requested
- For the reception: we gave them clear instructions that they were to begin playing immediately after the speeches ended, but when the speeches ended at 8:55PM, the band was nowhere to be found, and they didn't start playing until 9:10PM; the band on several occasions awkwardly paused in between songs because they didnât know what songs they were supposed to play, despite the fact that I had given them a list of songs weeks in advance, and I asked David for a set list a few weeks leading up to the wedding but he refused to provide one, saying âI donât really have a full list since weâll have a lot of singers with us (awesome!)â; the band leader harassed our DJ that she had played two of the band songs, but upon clarification, the band leader was mistaken
- For the videography from BWB: the videographer failed to capture one of the three dances
When I initially brought these issues up with David, I asked for our full tip amount back at the very least (we had already given the tip to the band in advance). He apologized for my unmet expectations, offered 40% back, and said that things were out of their control, claiming that the venue did not provide adequate dinner (why they were 15 minutes late to the stage) and that covid had caused last-minute substitutions (why they had multiple pauses). I responded saying I did not think that was fair. After back and forth, David revealed that the string arranger had in fact "missed the finer details" and that the videographer missed a dance because he âhad a lot going onâ, and that they were both sorry, but gave no other explanations for the other issues. He then agreed to refund the full tip amount (nothing more) and again apologized for my feelings. After we received this, I then made it very clear to David that I didnât think that this was enough given their reputation and cost, and stated that if I were in his position, I would have offered a more significant refund given how much stress BWB caused us during our wedding and honeymoon. I told David that I was going to post this review online in 7 days unless they offered at least a 50% refund and to please let me know if anything is not accurate. He did not respond. UPDATED: Just lowered my rating to 1 star for the pathetic and false response below. Stay away.