UPDATE: We did end up getting a response with a thorough explanation and they did seem to want to genuinely make things right so this rating has been updated to reflect that.
This... review will reflect the live musician services of Blitz Nation we experienced via booking Second Song.
We were beyond excited for the live music as guest entertainment was one of our top priorities for our wedding. There's no feeling like the one live music provides. In fact, this was the deciding factor for why we went with Second Song over the dozens of highly rated DJ vendors in the LA/OC/IE area.
The String Duo that showed up for our ceremony was great; arrived early, was very professional and played the selected songs wonderfully. Unfortunately, we could not say the same for Jay, the Saxophone player, whom we booked for 2 hours as the surprise performance and finale of our wedding.
On the day of the wedding, the Saxophone player was a no show. We got zero notice and he could not be reached by our planner. The ultimate nightmare right? We were told that Jay had a "once in a lifetime" opportunity to record with a prominent artist which went overtime and he selfishly notified Blitz Nation and Second Song at the last second.
Blitz Nation apologized for this and sent us a small $150 Ticketmaster gift card to make "new memories" and "put this behind us" only after we told them how disappointed we were.
Unfortunately, you will only ever have one wedding, there is never a second chance... Tens of thousands of dollars spent for this one day, just for your planned wedding night finale to go MIA. You will never have all of your family, friends, and loved ones (who flew in from out of the country, traveled thousands of miles, booked hotels) together at the same place and time to share this experience. This may be one isolated event, but this happened to us. If you ask me, for a wedding, one is one too many. When we think about this, we are still sad and disappointed.