I had a terrible experience with Billy Heroman's at Harrells Ferry Rd. I got married on 10/05 at White Oak Estate and Gardens. I wanted a specific type of flower that has a great m...eaning to our marriage and represents my culture--oriental lilies. To have a great outcome for the flower presentation, we contacted Billy Heroman's and shared a document with them, very detailedly expressing our expectations and vision of our wedding flowers. We brought in the vases that we wanted for the wedding and paid Billy Heroman's to present us with the best flowers for our wedding, put the open white lilies in each vase without any extra decorations or greeneries. On the wedding day, the vases they brought in were horrible, they were not full and the lilies were not open. I would accept 80% open and 20% closed flowers, but the lilies and the vases presented at our wedding looked so cheap, and stingy, like we bought from Costco a day before the big day.
We contacted the store to share our poor experience and seek a solution on 10/09. I had my husband talk to the store because he is a Louisianan local, and I was afraid I would get discriminated. My husband did not get to speak to the store until the 4th call and they hung up on him for the first 3. Billy Heroman's told us that they couldn't ensure all flowers would open, they said whoever took the flowers home would have a fully open vase now, and they claimed that we didn't tell them the flowers needed to be open, which we clearly showed the expectation on the picture. They told my husband they would talk to their manager and call him back next week, but they didn't. They have been postponing to solve the problem week by week, saying the manager is out of the office.
As you can see, there isn't any professional at this store either the florists or their customer service. We assume that Billy Heroman's did not quote us correctly so they mispurchased the amount of flowers. We would have no complaint if they told us that the flowers would not be full and needed more. We would pay for the difference and have nice and full flowers at our wedding. We would also want to solve this problem within their customer service but what they offered us leads us to share this experience with other customers and our wedding venue, that Billy Heroman's store at Harrells Ferry Rd is not recommended.