We booked Berry Hill Beauty for my wife’s bridal hair and makeup and for our wedding party. Our stylists, Happy and Sarah, were genuinely kind, and the team was friendly throughout... planning.
The wedding morning didn’t go as planned. Berry Hill Beauty’s schedule had everyone finished by 1:00pm, and we weren’t ready until about 2:30pm. Partway through my wife’s hair, she was told her style needed more time than the schedule allowed, so she ended up doing much of her own makeup and lashes to keep things moving. The delay cut her getting-ready photos to about 15 minutes, rushed our portraits, and cost us the photos we’d planned in our ceremony space.
When we raised this afterward, it took a few rounds of emails, but the owner, Laura, took responsibility, apologized, and offered a partial refund we felt was fair. We appreciate that she followed through.
If you book, I’d recommend confirming that the schedule realistically fits each person’s style, especially for a larger party.