American Limousines, Inc.

ommodating and made sure that every detail was taken care of. On the day of the wedding, the transportation arrived right on time, ensuring that we and our honored guests arrived at the venue promptly and without any stress. The drivers were courteous and professional, making sure that everyone felt comfortable and relaxed throughout the journey. One thing that stood out to us was how accommodating the company was to our specific needs. They were flexible with our schedule and went above and beyond to ensure that all of our transportation requirements were met. Overall, we were extremely impressed with the level of service provided by American Limousine. They helped make our wedding day run smoothly and added an extra touch of luxury and convenience for us and our guests. We highly recommend them to anyone in need of transportation services for their special day. Thank you to the team at American Limousine for helping make our wedding day unforgettable!

call was difficult most times but it worked out in the end. All vehicles and service provided were good.

ted her to send the timeline in an email. Within the hour, the email was sent. However, the sent timeline was never followed up on or applied to our wedding. We had a limo and two buses for before and after the wedding. Every driver of every vehicle was unaware of what they were supposed to be doing. It delayed the wedding ceremony by 30 min, $900 worth of non-refundable venue time. We had to cut several portions of the reception due to this delay. After the wedding, we reached out to try and get a refund, or at least an apology. At this point, Jason took over our case. No apology was given, and we had to beg him for a 10% refund. Which, in reality, is just the tax on what we spent for this service. Pennies compared to the thousands we spent. Terry and Jason accused my wedding planner of lying, claiming that she never called American limo to confirm the timeline. I have proof of her phone records that indicate otherwise. Cowardly, inexcusable mistakes. Gross mismanagement of such an important day that I can’t get back. This company truly disgusts me.

. On Friday, Mark was personable and easy to work with. He assisted us in loading things onto the vehicle, made adjustments as needed, and was wonderful to deal with. He arrived on time and was very professional. On Saturday, our driver was 25 minutes late because he had gone to the wrong venue and not the location in the contract. This lateness interfered with our plans to have 2 trips from venue to church for the bridal party. He did not introduce himself or even get out of the vehicle at any time. At one point, the father of the bride needed to knock on the window to get his attention. I called the company a few days later and the staff/management were apologetic and helpful. They offered fair compensation quickly and without any issues. Despite the difficulties on Saturday, we would absolutely use this company in the future.

t was fun to see all the videos and photos from our guests as well from the "old town" trolley. The staff was easy to work with and extremely friendly. They did all they could to make our experience unforgettable.

e great, especially dealing with our rowdy crew! The options for different bus sizes were great and they were able to help us determine the best ones to choose based on our guest count. Prices were reasonable and service was great!!

d it would be no problem as long as the vehicle was available. Several months before the wedding we switched to a coach bus, and the girl I had been dealing with was out of the office, but another guy offered to help me. All of the paprrwork was faxed and a hold on my credit card for the coach bus was in place a few days before the wedding, so I thought we were set. I was hiding from guests prior to ceremony and see them smooshed like sardines in one school bus. Because of my jitters, I called them immediately, waiting to walk down the aisle and they were so very unapologetic. I even had to ask for a discount, which was basically nothing. Right before I was actually getting ready to walk down the aisle the wedding planner got a call asking if I wanted to delay the ceremony (40minutes) so the bus could go back and get the rest of the guests. Nothing against the bus driver, I was told he did his absolute best to accommodate and drove safely. So make sure your bus plans are set in stone from the moment you call or use thoroughbred, etc.

I was so nervous because there was a bike race in inner harbor resulting in many road closures RIGHT by our hotel. Multiple people had difficulty getting to our hotel due to the road closures. As we were getting ready in the hotel, one of my bridesmaids asked "is your transportation through American Limousines?" I said yes and she pointed to them down in the street parked and ready to go. They were 2 HOURS EARLY to make sure they weren't affected by the road closures. I am so grateful to them and so glad I did not have to worry about my guests transportation to the venue. Definitely recommend!!

king for shuttle transportation.

He made sure we had all driver information as well as a schedule in place so things would go smoothly. Thank you American Limousines!

s to transport the bridal party to another location for photos ahead of time. It was easy to communicate with American Limousine ahead of time to figure out our timeline and vehicle needs, and they were transparent with pricing and professional throughout. Thank you, American Limousine!

— and they are refusing to pay. Absolutely would not ever use them again.

were very flexible with having to postpone our wedding twice.

, and most importantly got us to the venue on time. Renita was so amazing to work with. She made everything was taken care of and ready to go so I had nothing to worry about the day of. If you need any vehicles, I defiantly recommend American Limo!

shuttle guests from the church to the Inner Harbor. The bus made several runs. And after one of our guests forgot her purse and wallet on the bus, the bus driver, Rolanda, came back to the waterfront so our guest could recover her belongings. Rolanda also navigated that big bus on small one-way, one-lane residential streets in Federal Hill. All the transportation was clean and comfortable. Thanks to American Limousines for doing a great job!

time because it was a Friday wedding that started during rush hour. The two buses got everyone to the venue with plenty of time to spare before the ceremony. The bus drivers were so awesome, we had such a great experience with this company!

e and also providing a shuttle for guests to get to cocktail hour from our ceremony site, which was a bit of a hike. The driver was a pro and navigating in tight quarters in not the best of driving conditions. He was also patient and waited for the wedding party to finish pictures before making his final departure. The trolley was extremely clean and made for great pictures. We would definitely recommend American Limousines!

up me and my bridesmaids. My maid of honor reached out multiple times to get an ETA but was unable to reach him. Once he picked us up, he took the longest possible route to the church making us 30 minutes late to the ceremony. Based on other reviews I've read, our experience seems to be in the minority but I would think twice before hiring again.

the bridal party was well-stocked and the driver was extremely polite, patient, and thoughtful. He was so helpful in helping us coordinate from the ceremony to the photo location to the reception. He would drive us to the closest drop-off point, hold my dress when necessary, and aid my entrance/exit from the limo...talk about white glove service (he actually wore white gloves too!)! American Limousines is a must.

partial refund. I have amended from a one star to a three star rating because of this. We reserved two large white school busses for our wedding and it was just a debacle. The wedding started about 45 minutes late because one of the busses got lost (after I'd offered to meet them in advance to ensure they knew where they were going, but they declined), and one of them broke down on the way. This was not communicated to us at all. We had guests in the rain, in an empty parking lot, waiting for these guys to arrive and get them to the wedding site. I totally understand that things happen, and wouldn't give such a negative review had there been communication to inform us of the issues and had the company handled the situation better after the fact. We asked for a bit of our money back (to cover the time that the buses weren't doing the job they were hired for) and after being given the run around for weeks, were told the owner did not feel as though they owed us anything. Had they been willing to work with us on this I'd be writing totally different review. As it stands, I do not recommend them, simply because of the hassle they caused in the moments leading up to our wedding, their unwillingness to work with us to make it right, and the amount of time we wasted following up with them to even get them to give us that answer.

rience with American Limousine: 1) They arrived 45 minutes late to take the bride and bridesmaids to the ceremony. We did not receive any contact during this nerve wracking wait and had to reach out to them for help. 2) The van backed over the basketball net in the driveway. 3) The driver got out of the car and walked behind my daughter and her father as the ceremony began, asking where the corkscrew went!!! 4) He then knocked down the mailbox at the venue. 5) Company sent the wrong buses to transport guests between the hotel and venue. (Coaches were too large for the roads and not agreed upon.) 6) Driver was unable to start the coach at the end of the reception, so guests had to wait an hour. They were tired and started to question if it was safe to go on the bus! We felt very embarrassed in front of our family and friends. When my daughter and her husband called American Limousine to report this service and express their disappointment, they were treated horribly, and received no satisfaction. After several stressful and rude telephone exchanges, they were told that American Limousine fulfilled their contract and the matter was closed. The day my daughter was leaving for her honeymoon, she was told that thanks to her, someone had lost his job! That was their feedback, as if it were all her fault. I fail to understand how that many mistakes were made that day, and how a company can stay in business with this type of incompetent staff and disgraceful customer service. I am outraged that American Limousine is listed on THE KNOT and WEDDING WIRE. By advertising this company, they are allowing for more wedding days to be compromised and more young couples upset. My kids made an agreement for a service on the happiest day of their lives, in good faith, and paid for it, and this was a disgrace. DON’T RISK IT!

ional.

r--the one who drove us to take photos and then to the venue--was very nice, very respectful, and on-time. That part of the experience, which makes up for less than 40% of the bill, was pleasant. The more important part of the day--the large bus that was set to transport our guests to the venue from the hotel left from the hotel late and only made one trip, leaving our guests stranded at the hotel. When my wife instructed him that he needed to go back and that it was clearly stated in our contract that he was to make continuous trips, he was very rude. He refused to do go back and refused to show us the contract, stating that he didn't have one. ALL OF THESE DETAILS ARE CLEARLY STATED IN OUR CONTRACT. Oddly enough, when I spoke to American Limos yesterday on the phone, they seemed to be reading details from a different contract. Just a recommendation: make sure your costumers have the same contract that you do. The next day Renita from American Limos called us apologizing for the issues. "I'm sorry there was traffic and that it delayed your ceremony," she said. We quickly explained the situation and that we were very dissatisfied with their service. After several days of back-and-forth between my mother-in-law and American Limos, I decided to step in and call them. We asked for 50% off of that portion of the bill and they have refused to grant out request. I have called them several times and asked to speak to the owner and he refuses to speak to me. Carlo, who I assume is the manager, speaks for the owner. As a result of American Limos our wedding started nearly 25 minutes late. The shuttle driver was also yelling at my wife just minutes before she walked down the aisle. Never, ever use American Limousines for any reason. They take your money up front and then do not provide the service they promise. At times this last week I felt like I was dealing with Comcast...yikes. On a more positive note: We had an amazing wedding with tons of amazing vendors that we would recommend to anyone. If you're looking for a great venue, caterer, floral shop, wedding coordinator, live band, or bakery, please send me a message.

iful, spacious, and nice and cool. All of our guests loved it and we have great photos from it! We had a large bridal party and this was the most accommodating option we could find. Our driver was friendly and everything ran on time perfectly!

h. All pick-ups and drop-offs happened as scheduled -- no guests shivering or stranded in the cold. We opted for the Mini-Coach and heard only good things about our driver, Will. A warm thank you to American Limousine for getting our guests safely and comfortably though the elements!

, our driver Monique Watson was such a sweetheart. Very professional and extremely friendly. She got us from the hotel to the church and back to the hotel safe and sound. I highly recommend using this company for any special events!

when it comes to negative reviews but how you handle situations and address your customers speaks a lot about your company. And then, they are only responding to negative reviews. Show that same enthusiasm for the positive reviews as well. I will not be booking with this company solely based on this. Sorry!

now to get in touch with the manager or owner to discuss what happened and they are ignoring all our calls. Poor customer service and professionalism, do not recommend at all.

left the company, and we got switched to work with a different gentleman named Brian. He was fine leading up the wedding. He went over the timeline with me. I provided a tricky timeline for the trolley and they were very willing and accommodating to work with that. They said they would provide me with the names of the drivers a day before the wedding, which I never received, but no big deal. As for the white trolley: it was amazing. It made me so happy and truly completed the look of our wedding day. Not only was it like brand new, but it looked amazing in pictures. It made such a statement! I was literally thrilled to pieces by it. The driver was wonderful and very patient as we took pictures. Made sure we did not go over on our time. I was very excited to have the white school buses to shuttle our guest from the hotel to the reception and back. After the wedding was over, we got multiple reports from guests on our 1st shuttle that there was no A/C on the bus. In fact, there was warm air blowing and the windows could not be opened. It was a very hot and humid day and guests were all dressed up. Then we heard, the same driver, did not want to pull the bust in to the venue to drop off at the entrance, and instead wanted to drop them off on the road in front of the parking lot. He also claimed he did not know how to "back up" the bus, and one of our guests who is a bus driver himself was trying to explain to him how to do it. When I heard all of this I was truly MORTIFIED. We also heard that the bus with no A/C was driving very slow (under the speed limit) which even caused the bus to arrive to cocktail hour a few minutes late. After complaining (and they were not friendly) they reimbursed us 2 hours) just to then give us an overcharge of 50 dollars saying we went over by 25 min). Our photographer even loved the trolley so much she booked it for her wedding. which means we helped them book more business. We had no problem paying for what we owed going over 25 minutes. but it was frustrating that they charged our card with no explanation other than an email receipt stating the chafe. We had no rationale until we emailed them. While I loved American Limousines, and loved the trolley and the buses and really can't say I wouldn't recommend them...I am disappointed that I had to feel embarrassed by how my guests felt sitting on a warm bus and asking to be dropped off by the road. Very strange when the other bus had no problem pulling up to the front of the building.

quality. The 4 stars for service comes from an incident that caused the vehicle for pickup before the ceremony to be more than half an hour late. The bridesmaids were expecting pickup at 2, but about 15-20 minutes before, we got a call saying the requested vehicle had mechanical trouble and the driver would be about 10-15 minutes late. I did appreciate the upgrade to a larger and more spacious vehicle, but the driver ended up being more than 30 minutes late and I was already starting to panic a little because it had already thrown off the time we would have to get ready before pictures. It was a little disappointing because I did end up losing time with the photographers and missed out on extra pictures. Luckily, I worked with amazing photographers who were able to plan around it a little and an amazing coordinator who kept me calm and reassured that the time would be made up and we wouldn't have to drop anything in the reception. Afterwards, we did contact the manager to explain the situation. He took time to verify the situation and did offer compensation for the unused time that we had originally been billed for in our contract. Incidents like the mechanical issue probably don't happen often, and the manager was very responsive, I only feel that we should have been notified earlier so that we could try to plan around it and/or they should have discovered the issue earlier (not as they were leaving to pick us up), so that they would have still had a chance to make the pick up on time. Otherwise, I would still recommend.

s by far the cheapest quote I could find so I was able to book their biggest coach and not have to worry about the chance of running out of room. I live abroad so had to do all the arranging online, their website was helpful and Joe was very prompt and communicative over email, we arranged my contract quickly. I didn't take the coach myself but I heard Tammy the driver was nice and they ran perfectly to time. This was probably the easiest plan I made for the wedding and I'm really glad I found them.

e hotel at the end of the reception. First while speaking with one of their customer service reps, I gave specific instructions for the driver with a timeline. The contract went back and forth countless times. After spelling out all the instructions with specific times, it was still incorrect. I printed out the contract and hand wrote my changes, signed and sent it back. When they sent the final contract over, all of my notes had no punctuation or spaces between words. Very unprofessional. I called and confirmed our contract and all of my specific notes and pick up times the day before our wedding, I also got the drivers name and phone number. The day of the wedding, the bus arrived at our venue during the time they were supposed to report to the hotel to pick up the guests. We had to send the bus back to the hotel to pick up the guests, while they were waiting and now were running late. Since the driver had shown up to the wrong location even with my specific notes.

get a contract and pay a deposit. When I received the contract, the price was $300 more than what I was quoted. They would not honor the original quote citing a price hike. I find this to be terribly unprofessional especially since the time between the initial call and receipt of the contract was less than 7 days. This is poor customer service and a company that I feel was taking advantage of someone looking for a special service for her wedding. When I asked to speak to a manger or to be given an explanation, I received no reply. I could probably find the $300, but it's not worth it to me to give my hard earned money to a company that clearly doesn't value my patronage.

month before the wedding and they still accommodated perfectly.

ed on time and were very professional and courteous. They even provided umbrellas and walked us to our location. We are so appreciative to our wedding planner for coordinating a seamless transaction and to American Limousine for the phenomenal service! Abby & Mike

ous. Everyone loved it- would definitely reccommend!!!

company again.

stay on schedule, value, and cleanliness. We received so many compliments from our guests about how much easier the shuttle service made everything and we were happy to have the shuttle waiting to get everyone back and forth without drinking and driving or getting lost for those out of towners. I would recommend American Limousines to anyone without hesitation.

e your reservation. We also had to pay for a specific block of time due to our day and transportation choice.

ked one limo to pick up the girls, drop us off at the venue, then go pick up the boys. The house the girls were staying in, was 5.19 miles from the venue. It was on the same road as the venue, just one right turn to get into the facility. Our driver missed the turn 3 times. He never went back to pick up the boys. My mom, the mother of the bride, called the driver's cell phone multiple times, as well as the office of American Limousines, Inc. The driver's excuse, "it simply slipped his mind." Our ceremony was supposed to begin at 5pm. The groom and groomsmen did not arrive until 5pm, because American Limousines, Inc, assured my mom the limo would be there to get them. The photographer, yes the photoprapher, made multiple trips to get the boys to the venue, because he was at their house snapping pictures of the boys getting ready when the limo was supposed to come. Needless to say, since the boys were supposed to arrive at 3:30pm with the photographer, the bride (myself) and bridesmaids never had our photos taken getting ready at the beach club. The ceremony started an hour late and we missed an hour and a half of photos. We also paid an extra $1841.60 to extend our reception by 1 hour, which was basically lost, since we had to start an hour late, because the limo never came. Not only did we lose money, because of this, but we lost photography opportunities that we can't get back. Instead of helping me get ready, my mother was dealing with this company. It was a disaster and brought unneeded stress to what had started as an organized, smooth sailing day.